Display 2 isn't active

[Joe Stickles]

When I try to connect my Surface Pro 9 to an external display, nothing will display. Under advanced settings, the system shows that there is a second display connected, but I get the message that the display isn't active. Everything I have tried doesn't fix the issue: duplicating the screen doesn't work, sending the signal to Display 2 only doesn't work, changing the USB-C to HDMI connector doesn't work, clearing the display cache doesn't work, trying multiple different external displays doesn't work. I even reinstalled Windows 11, and that didn't work.

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