Device not migrated: Acer Laptop not recognising external Samsung monitor

  • Thread starter Thread starter SadStudentInNeedofHelp
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SadStudentInNeedofHelp

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Hi, one day my laptop no longer recognised my monitor when I plugged in my hdmi cable into my monitor.


Looking at the monitor driver, I think this is what is causing it:


Device DISPLAY\AUO293C\4&466a757&3&UID265988 was not migrated due to partial or ambiguous match.


Based on things I've read online I've done the following to try and resolve the issue but nothing has worked :(

  • updated laptop to most recent Windows 10 Home
  • checked cables and monitor with another laptop to show laptop is not working and everything else is
  • windows button + ctr +shift +b
  • updated display adapters
  • deleted then reinstalled display adapters
  • updated monitor driver
  • found Samsung monitor specific driver and installed
  • called Microsoft help desk, got redirected to the Europe help line, then the line ended

Laptop model: Acer Aspire R14

Monitor model: Samsung BX2031


Would really appreciate some help as my laptop screen is broken so I can only see half, which is why I was relying on the monitor. Would be so grateful if you could spare some time to help a stressed student.

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