Norman wrote:
> Sadly I'm afraid my troubles are deeper.
> Comcast recently switched from McAfee to Norton and strongly suspect Norton
> is the culprit in some way.
> Since I had posted this I was getting a common error message when the system
> would attempt to scan the disk upon startup. Not finding exact resolution
> via Google, I've been trying to restore as far back as possible. The most
> recent entry I would like to work says Norton 360 removed some entries from
> the registry.
> Trying to boot normally, within a few seconds of being booted, I would
> either get a screen of total video corruption and lockup, or it would just
> go to a black screen and the HDD light would stay on for a very long time.
> I've disabled everything non_MS under services via msconfig and nearly
> everything under startup. So I've booted to normal and think I need a new
> plan of attack.
> HELP, please.
>
Does Comcast *force* you to use Norton (or McAfee) or just make it
available for free? If the latter, I suggest that you uninstall it and
install a more friendly antivirus application. I'm not sure what the
latest thinking around here is with respect to free a/v apps (AVG or
Avast, probably), but if you're willing to pay a little, I suggest NOD32
from
http://www.eset.com/products/nod32.php
Because you so recently reinstalled Windows, it may be simpler -- and
you will be certain that there is no trace of it left -- if you
reinstall Windows. From your post, it sounds as if you may have to
reinstall Windows anyway: "Norton 360 removed some entries from the
registry."
If you don't want to re-install Windows, Symantec makes several tools to
uninstall their Norton products. Google for the one applicable to the
particular product you have. Make sure the article(s) you use
correspond(s) to the *year* as well as the name of your product. But
because you don't know *which* entries Norton removed from your
registry, merely uninstalling Norton may not solve your problem.
--
Lem
Apollo 11 - 40 years ago:
http://www.nasa.gov/mission_pages/apollo/40th/index.html