R
Rapphire
Guest
Hello,
I've been battling this laptop for the passed week and I am running out of idea on what is causing it to completely freeze. It began last week after an abrupt shutdown because of a low battery. When it was left to charge for a while and turned back on it loaded Windows 10 like normal but after 5 minutes it completely froze up (cannot open any programs, cannot move cursor, no disk indicator) while loading normal startup programs. I hard reset it and after it came back up it froze again, this time without me opening anything. There are no peripherals attached to this laptop, any hardware on it right now is factory stock except for the solid state drive I installed a year ago.
Since then I have tried quite a few things such as a startup repair, clean boot, disabling any unnecessary startup services, updating drivers, ect. but nothing has worked. The only thing that does work is when I boot into safe mode. When I do it will not freeze up at all. To test if software was an issue I made a recovery image of this install and wiped the SSD then reinstalled Windows 10 20H2. Within the first 10 minutes of a fresh install it will still freeze up but if I go into safe mode after that I cannot replicate the issue.
I began looking at hardware after this. I replaced memory, the SSD and even the entire motherboard as well as removing the WiFi card and battery. The issue still persists though when booting normally (but not in safe mode).
At this point I'm not sure where to turn or what else to check for. Has anyone else dealt with this issue or have an idea on what I can try next?
Continue reading...
I've been battling this laptop for the passed week and I am running out of idea on what is causing it to completely freeze. It began last week after an abrupt shutdown because of a low battery. When it was left to charge for a while and turned back on it loaded Windows 10 like normal but after 5 minutes it completely froze up (cannot open any programs, cannot move cursor, no disk indicator) while loading normal startup programs. I hard reset it and after it came back up it froze again, this time without me opening anything. There are no peripherals attached to this laptop, any hardware on it right now is factory stock except for the solid state drive I installed a year ago.
Since then I have tried quite a few things such as a startup repair, clean boot, disabling any unnecessary startup services, updating drivers, ect. but nothing has worked. The only thing that does work is when I boot into safe mode. When I do it will not freeze up at all. To test if software was an issue I made a recovery image of this install and wiped the SSD then reinstalled Windows 10 20H2. Within the first 10 minutes of a fresh install it will still freeze up but if I go into safe mode after that I cannot replicate the issue.
I began looking at hardware after this. I replaced memory, the SSD and even the entire motherboard as well as removing the WiFi card and battery. The issue still persists though when booting normally (but not in safe mode).
At this point I'm not sure where to turn or what else to check for. Has anyone else dealt with this issue or have an idea on what I can try next?
Continue reading...
