Dell Laptop Randomly Losing Power Despite Being Connected to Appropriate Power

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Hi Community,I'm working with a user that has a Dell Precision 5680 running W11. Randomly the system, while plugged into a travel power supply that's a Dell 165.0W model da165pm210 adapter - the user has tried multiple different travel power supplies & multiple outlets around the house, will lose power to the point that the system will shut down. The user is not running anything unusual that could drain the system's power faster than it can replenish it. The system is up to date on Windows 11 OS updates, and Dell drivers using Dell Command Update. I've installed Dell Power Manager. Mu

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