C
ChristianBorromeo
Guest
Setup is: Office 365 with MS Office 365 Pro Plus.
Have got an issue with the PA's Outlook not caching the CEO's inbox. PA has delegate access to the CEO applied via EAC.
CEO inbox showing 'Online' and displaying all emails. At the bottom of the list it says 'Currently displaying all messages newer than 12 months' but last email is from 2009.
PA feels this is slowing her Outlook.
Troubleshooting steps taken:
Any advice as to how i can get the CEO's inbox to Cache for this user would be much appreciated.
Continue reading...
Have got an issue with the PA's Outlook not caching the CEO's inbox. PA has delegate access to the CEO applied via EAC.
CEO inbox showing 'Online' and displaying all emails. At the bottom of the list it says 'Currently displaying all messages newer than 12 months' but last email is from 2009.
PA feels this is slowing her Outlook.
Troubleshooting steps taken:
- Signed PA into spare laptop to use for testing, CEO inbox still showing 2500+ emails
- Turned Cache mode on/off a few times – checked, still the same.
- Applied registry edit to ‘Cache other users inbox’ - no effect.
- Repaired/updated Office to 64bit.
- Removed delegate access from CEO to PA via EAC.
- Waited for CEO inbox to disappear from PA Outlook.
- Restarted Outlook and re-added delegate access from CEO to PA via EAC. Result all emails returned as before. CEO account still showing 'Online'.
- Removed delegate access from CEO to PA via EAC again and then renamed .ost file to ost.old
- Opened outlook, confirmed new .ost file created.
- Applying delegate access once more from CEO to PA via EAC.
- CEO inbox still showing all emails
- Gave myself delegate access to CEO
- CEO inbox in my Outlook cached correctly – showing ‘connected’ and displaying 249 emails
- Have checked for Sync errors - all ok
Any advice as to how i can get the CEO's inbox to Cache for this user would be much appreciated.
Continue reading...