Defective OEM CD

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Kernel

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I purchased a Win XP Pro OEM CD on ebay several months back. The package

was sealed, and it included a COA. When I ran the setup today in a new PC I

built, it stopped numerous times with a popup saying a certain .dll can not

be copied (duser.dll; wind_w.chg.wmp.dll, etc). It gave me the choice to

try again with Enter; and most of the time it went on copying dlls in the

setup. I got thru about half a dozen of those problems, and when the

copying portion of the installation was about completed, a popup said STOP:

c0000221 {Bad Image Checksum} The image dll url.dll is possibly corrupt.

The header checksum does not match the computed checksum. From that point

the installation failed, of course.



I'm past the 45 day deadline for ebay to help me. Is there any chance

Microsoft will provide a replacement CD? Yeah, I know, two chances,

slim and none...



TIA
 
"Kernel" wrote in message

news:u3taw2ODLHA.5808@TK2MSFTNGP02.phx.gbl...

>I purchased a Win XP Pro OEM CD on ebay several months back. The package

>was sealed, and it included a COA. When I ran the setup today in a new PC

>I built, it stopped numerous times with a popup saying a certain .dll can

>not be copied (duser.dll; wind_w.chg.wmp.dll, etc). It gave me the choice

>to try again with Enter; and most of the time it went on copying dlls in

>the setup. I got thru about half a dozen of those problems, and when the

>copying portion of the installation was about completed, a popup said STOP:

>c0000221 {Bad Image Checksum} The image dll url.dll is possibly corrupt.

>The header checksum does not match the computed checksum. From that point

>the installation failed, of course.

>

> I'm past the 45 day deadline for ebay to help me. Is there any chance

> Microsoft will provide a replacement CD? Yeah, I know, two chances,

> slim and none...

>

> TIA

>




Don't know about your chances with Microsoft, but is it possible you have a

defective CD drive?

--

SC Tom
 
"Kernel" écrivait

news:u3taw2ODLHA.5808@TK2MSFTNGP02.phx.gbl:



> I purchased a Win XP Pro OEM CD on ebay several months back. The

> package was sealed, and it included a COA. When I ran the setup today

> in a new PC I built, it stopped numerous times with a popup saying a

> certain .dll can not be copied (duser.dll; wind_w.chg.wmp.dll, etc).

> It gave me the choice to try again with Enter; and most of the time it

> went on copying dlls in the setup. I got thru about half a dozen of

> those problems, and when the copying portion of the installation was

> about completed, a popup said STOP: c0000221 {Bad Image Checksum} The

> image dll url.dll is possibly corrupt. The header checksum does not

> match the computed checksum. From that point the installation failed,

> of course.

>

> I'm past the 45 day deadline for ebay to help me. Is there any chance

> Microsoft will provide a replacement CD? Yeah, I know, two chances,

> slim and none...

>

> TIA

>

>




Have you tried copying your CD? If the copy process goes through, the copy

might work.



or...



Do you know someone who has an XP pro OEM CD?



Just make a copy and used that copy instead with your own COA.
 
I wish it were that simple.



"SC Tom" wrote in message

news:tEVRn.80468$HG1.76884@newsfe21.iad...

>

> "Kernel" wrote in message

> news:u3taw2ODLHA.5808@TK2MSFTNGP02.phx.gbl...

>>I purchased a Win XP Pro OEM CD on ebay several months back. The package

>>was sealed, and it included a COA. When I ran the setup today in a new PC

>>I built, it stopped numerous times with a popup saying a certain .dll can

>>not be copied (duser.dll; wind_w.chg.wmp.dll, etc). It gave me the choice

>>to try again with Enter; and most of the time it went on copying dlls in

>>the setup. I got thru about half a dozen of those problems, and when the

>>copying portion of the installation was about completed, a popup said

>>STOP: c0000221 {Bad Image Checksum} The image dll url.dll is possibly

>>corrupt. The header checksum does not match the computed checksum. From

>>that point the installation failed, of course.

>>

>> I'm past the 45 day deadline for ebay to help me. Is there any chance

>> Microsoft will provide a replacement CD? Yeah, I know, two chances,

>> slim and none...

>>

>> TIA

>>


>

> Don't know about your chances with Microsoft, but is it possible you have

> a defective CD drive?

> --

> SC Tom

>
 
Yes, I copied it for the purpose of slipstreaming SP3. During that process

it also indicated that there was a problem with the OEM.



"Doum" wrote in message

news:XnF9D98DC2B570D4doumdomainnet@207.46.248.16...

> "Kernel" écrivait

> news:u3taw2ODLHA.5808@TK2MSFTNGP02.phx.gbl:

>

>> I purchased a Win XP Pro OEM CD on ebay several months back. The

>> package was sealed, and it included a COA. When I ran the setup today

>> in a new PC I built, it stopped numerous times with a popup saying a

>> certain .dll can not be copied (duser.dll; wind_w.chg.wmp.dll, etc).

>> It gave me the choice to try again with Enter; and most of the time it

>> went on copying dlls in the setup. I got thru about half a dozen of

>> those problems, and when the copying portion of the installation was

>> about completed, a popup said STOP: c0000221 {Bad Image Checksum} The

>> image dll url.dll is possibly corrupt. The header checksum does not

>> match the computed checksum. From that point the installation failed,

>> of course.

>>

>> I'm past the 45 day deadline for ebay to help me. Is there any chance

>> Microsoft will provide a replacement CD? Yeah, I know, two chances,

>> slim and none...

>>

>> TIA

>>

>>


>

> Have you tried copying your CD? If the copy process goes through, the copy

> might work.

>

> or...

>

> Do you know someone who has an XP pro OEM CD?

>

> Just make a copy and used that copy instead with your own COA.

>
 
Kernel wrote:

> Yes, I copied it for the purpose of slipstreaming SP3. During that process

> it also indicated that there was a problem with the OEM.

>




Have you tried any optical disc data recovery software ?

This is the first thing that comes up in a search - http://www.isobuster.com/

If the data is still good, but the disc a bit marginal,

maybe you can get it that way. It makes you wonder

though, what the origins of the disc are. Pressed

or burned ? A copy perhaps ?



Maybe you'll be needing one of these soon :-)



"Microsoft Get Genuine Kit"

http://www.newegg.com/Product/Product.aspx?Item=N82E16832116574



Paul
 
On Tue, 15 Jun 2010 17:48:38 -0700, "Kernel"

wrote:



>I purchased a Win XP Pro OEM CD on ebay several months back. The package

>was sealed, and it included a COA. When I ran the setup today in a new PC I

>built, it stopped numerous times with a popup saying a certain .dll can not

>be copied (duser.dll; wind_w.chg.wmp.dll, etc). It gave me the choice to

>try again with Enter; and most of the time it went on copying dlls in the

>setup. I got thru about half a dozen of those problems, and when the

>copying portion of the installation was about completed, a popup said STOP:

>c0000221 {Bad Image Checksum} The image dll url.dll is possibly corrupt.

>The header checksum does not match the computed checksum. From that point

>the installation failed, of course.

>

>I'm past the 45 day deadline for ebay to help me. Is there any chance

>Microsoft will provide a replacement CD? Yeah, I know, two chances,

>slim and none...

>

>TIA

>


Verify that your new PC hardware is not defective. Check the system

memory using memtest86+.
 
On Jun 15, 10:37 pm, "Kernel" wrote:

> Yes, I copied it for the purpose of slipstreaming SP3.  During that process

> it also indicated that there was a problem with the OEM.

>

> "Doum" wrote in message

>

> news:XnF9D98DC2B570D4doumdomainnet@207.46.248.16...

>

>

>

> > "Kernel" écrivait

> >news:u3taw2ODLHA.5808@TK2MSFTNGP02.phx.gbl:


>

> >> I purchased a Win XP Pro OEM CD on ebay several months back.  The

> >> package was sealed, and it included a COA.  When I ran the setup today

> >> in a new PC I built, it stopped numerous times with a popup saying a

> >> certain .dll can not be copied (duser.dll; wind_w.chg.wmp.dll, etc).

> >> It gave me the choice to try again with Enter; and most of the time it

> >> went on copying dlls in the setup.   I got thru about half a dozen of

> >> those problems, and when the copying portion of the installation was

> >> about completed, a popup said STOP: c0000221 {Bad Image Checksum} The

> >> image dll url.dll is possibly corrupt. The header checksum does not

> >> match the computed checksum.  From that point the installation failed,

> >> of course.


>

> >> I'm past the 45 day deadline for ebay to help me.  Is there any chance

> >> Microsoft will provide a replacement CD?   Yeah, I know, two chances,

> >> slim and none...


>

> >> TIA


>

> > Have you tried copying your CD? If the copy process goes through, the copy

> > might work.


>

> > or...


>

> > Do you know someone who has an XP pro OEM CD?


>

> > Just make a copy and used that copy instead with your own COA.




If you are going to slipstream SP3 to make a new CD (a good idea), you

need to copy the contents of the CD to some new folder on your HDD

first (there is no need to make a copy of the CD - you are going to

make a new CD), Then you do the slipstream process using the files on

your HDD, then you make a new CD from the files on your HDD and use

the original CD to make a coaster or an attractive shiny mobile.



If you make a new folder on your HDD and just copy the files from the

CD to the HDD, what happens?



If the copy fails, does the message really say "there is a problem

with the OEM" or does it say something else?



If you think your CD drive itself might be faulty, copy the contents

of the CD to the HDD on another system.



Use the process of elimination to see if the CD media is defective or

there is some other problem.





If you want to test your RAM with memtest86+, here is how to do that:



Run a test of your RAM with memtest86+ (I know it is boring and will

cost you a CD).



Memtest86+ is a more up to date version of the old memtest86 program

and they are not the same.



The memtest86+ will not run under Windows, so you will need to

download the ISO file and create a bootable CD, boot on that and then

run the memtest86+ program.



If even a single error is reported that is a failure and should make

you suspicious of your RAM.



If you have multiple sticks of RAM you may need to run the test on

them one at a time and change them out to isolate the failure to a

particular single stick. Always keep at least the first bank of RAM

occupied so the test will find something to do and there is enough to

boot your system.



Sometimes, reseating the RAM in the slots will relieve the error but a

failure is still cause for suspicion.



The file and instructions are here:



http://www.memtest.org/



Here is a link that show you have to create and use the memtest86+ CD:



http://www.geekstogo.com/forum/Guide-to-using-Memtest86-t246994.html



If someone says to run memtest86, you can tell them to go pound sand

and that you know memtest86+ supercedes memtest86 and here's why:



http://en.wikipedia.org/wiki/Memtest86
 
Kernel wrote:

> I purchased a Win XP Pro OEM CD on ebay several months back. The

> package was sealed, and it included a COA. When I ran the setup

> today in a new PC I built, it stopped numerous times with a popup

> saying a certain .dll can not be copied (duser.dll;

> wind_w.chg.wmp.dll, etc). It gave me the choice to try again with

> Enter; and most of the time it went on copying dlls in the setup. I

> got thru about half a dozen of those problems, and when the copying

> portion of the installation was about completed, a popup said STOP:

> c0000221 {Bad Image Checksum} The image dll url.dll is possibly

> corrupt. The header checksum does not match the computed checksum.

> From that point the installation failed, of course.

> I'm past the 45 day deadline for ebay to help me. Is there any chance

> Microsoft will provide a replacement CD? Yeah, I know, two chances,

> slim and none...

>

> TIA




Have you ruled out hardware problems such as a bad optical drive or bad

RAM?
 
Sometimes "factory" discs are just plain dirty. I have had some

that just required a few swipes with a clean old T-shirt to make

them perfectly readable. You would be surprised how smeary some

of them are. Another thing is how people handle discs, geez I

just wince to see how some users put fingerprints all over them.



A lens cleaner doesn't cost much either and should be used

periodically, especially for drives where smoke and smoking is

involved.

==



"Daave" wrote in message

news:uj3pO0VDLHA.3776@TK2MSFTNGP04.phx.gbl...

> Kernel wrote:

>> I purchased a Win XP Pro OEM CD on ebay several months back.

>> The

>> package was sealed, and it included a COA. When I ran the

>> setup

>> today in a new PC I built, it stopped numerous times with a

>> popup

>> saying a certain .dll can not be copied (duser.dll;

>> wind_w.chg.wmp.dll, etc). It gave me the choice to try again

>> with

>> Enter; and most of the time it went on copying dlls in the

>> setup. I

>> got thru about half a dozen of those problems, and when the

>> copying

>> portion of the installation was about completed, a popup said

>> STOP:

>> c0000221 {Bad Image Checksum} The image dll url.dll is

>> possibly

>> corrupt. The header checksum does not match the computed

>> checksum. From that point the installation failed, of course.

>> I'm past the 45 day deadline for ebay to help me. Is there

>> any chance

>> Microsoft will provide a replacement CD? Yeah, I know, two

>> chances,

>> slim and none...

>>

>> TIA


>

> Have you ruled out hardware problems such as a bad optical

> drive or bad RAM?

>
 
You got what you paid for. Since you didn't obtain the disk from MS, MS

doesn't want to hear about it.



Kernel wrote:

> I purchased a Win XP Pro OEM CD on ebay several months back. The package

> was sealed, and it included a COA. When I ran the setup today in a new PC

> I

> built, it stopped numerous times with a popup saying a certain .dll can

> not

> be copied (duser.dll; wind_w.chg.wmp.dll, etc). It gave me the choice to

> try again with Enter; and most of the time it went on copying dlls in the

> setup. I got thru about half a dozen of those problems, and when the

> copying portion of the installation was about completed, a popup said

> STOP:

> c0000221 {Bad Image Checksum} The image dll url.dll is possibly corrupt.

> The header checksum does not match the computed checksum. From that point

> the installation failed, of course.

>

> I'm past the 45 day deadline for ebay to help me. Is there any chance

> Microsoft will provide a replacement CD? Yeah, I know, two chances,

> slim and none...

>

> TIA
 
Not a bad suggestion.



Doug W. wrote:

> Sometimes "factory" discs are just plain dirty. I have had some

> that just required a few swipes with a clean old T-shirt to make

> them perfectly readable. You would be surprised how smeary some

> of them are. Another thing is how people handle discs, geez I

> just wince to see how some users put fingerprints all over them.

>

> A lens cleaner doesn't cost much either and should be used

> periodically, especially for drives where smoke and smoking is

> involved.

> ==

>

> "Daave" wrote in message

> news:uj3pO0VDLHA.3776@TK2MSFTNGP04.phx.gbl...

>> Kernel wrote:

>>> I purchased a Win XP Pro OEM CD on ebay several months back.

>>> The

>>> package was sealed, and it included a COA. When I ran the

>>> setup

>>> today in a new PC I built, it stopped numerous times with a

>>> popup

>>> saying a certain .dll can not be copied (duser.dll;

>>> wind_w.chg.wmp.dll, etc). It gave me the choice to try again

>>> with

>>> Enter; and most of the time it went on copying dlls in the

>>> setup. I

>>> got thru about half a dozen of those problems, and when the

>>> copying

>>> portion of the installation was about completed, a popup said

>>> STOP:

>>> c0000221 {Bad Image Checksum} The image dll url.dll is

>>> possibly

>>> corrupt. The header checksum does not match the computed

>>> checksum. From that point the installation failed, of course.

>>> I'm past the 45 day deadline for ebay to help me. Is there

>>> any chance

>>> Microsoft will provide a replacement CD? Yeah, I know, two

>>> chances,

>>> slim and none...

>>>

>>> TIA


>>

>> Have you ruled out hardware problems such as a bad optical

>> drive or bad RAM?
 
"PA Bear [MS MVP]" wrote in message

news:OCAsTzWDLHA.4760@TK2MSFTNGP05.phx.gbl...

> You got what you paid for. Since you didn't obtain the disk from MS, MS

> doesn't want to hear about it.




I don't really think that's correct. I've never bought any MS software

directly from MS, but have always had support from them (until the lifecycle

ran out).

--

SC Tom





> Kernel wrote:

>> I purchased a Win XP Pro OEM CD on ebay several months back. The package

>> was sealed, and it included a COA. When I ran the setup today in a new

>> PC I

>> built, it stopped numerous times with a popup saying a certain .dll can

>> not

>> be copied (duser.dll; wind_w.chg.wmp.dll, etc). It gave me the choice to

>> try again with Enter; and most of the time it went on copying dlls in the

>> setup. I got thru about half a dozen of those problems, and when the

>> copying portion of the installation was about completed, a popup said

>> STOP:

>> c0000221 {Bad Image Checksum} The image dll url.dll is possibly corrupt.

>> The header checksum does not match the computed checksum. From that

>> point

>> the installation failed, of course.

>>

>> I'm past the 45 day deadline for ebay to help me. Is there any chance

>> Microsoft will provide a replacement CD? Yeah, I know, two chances,

>> slim and none...

>>

>> TIA


>
 
Kernel wrote:

> I purchased a Win XP Pro OEM CD on ebay several months back. The package

> was sealed, and it included a COA. When I ran the setup today in a new PC I

> built, it stopped numerous times with a popup saying a certain .dll can not

> be copied (duser.dll; wind_w.chg.wmp.dll, etc). It gave me the choice to

> try again with Enter; and most of the time it went on copying dlls in the

> setup. I got thru about half a dozen of those problems, and when the

> copying portion of the installation was about completed, a popup said STOP:

> c0000221 {Bad Image Checksum} The image dll url.dll is possibly corrupt.

> The header checksum does not match the computed checksum. From that point

> the installation failed, of course.

>






Problems copying files or corrupted files during installation (even

a Repair installation) are most often caused by defective, incompatible,

or sub-standard hardware; in order of likelihood, either RAM, the hard

drive, or the motherboard. On very rare occasions the CD drive or

installation CD is the problem, but you seem to have eliminated this

possibility.



Start with testing the RAM. You might try MemTest86:

http://www.memtest86.com/ It's free. Then you can download and use the

hard drive manufacturer's diagnostic utility to test the hard drive. If

both RAM and hard drive test out clean, check with the motherboard

manufacturer for any diagnostic utilities.





> I'm past the 45 day deadline for ebay to help me. Is there any chance

> Microsoft will provide a replacement CD? Yeah, I know, two chances,

> slim and none...

>






You're correct. Microsoft provides no support for OEM software. Only

the seller can provide that support.









--



Bruce Chambers



Help us help you:

http://www.catb.org/~esr/faqs/smart-questions.html



http://support.microsoft.com/default.aspx/kb/555375



They that can give up essential liberty to obtain a little temporary

safety deserve neither liberty nor safety. ~Benjamin Franklin



Many people would rather die than think; in fact, most do. ~Bertrand Russell



The philosopher has never killed any priests, whereas the priest has

killed a great many philosophers.

~ Denis Diderot
 
Support's one thing, replacing an OEM disk's another.



SC Tom wrote:

> "PA Bear [MS MVP]" wrote in message

> news:OCAsTzWDLHA.4760@TK2MSFTNGP05.phx.gbl...

>> You got what you paid for. Since you didn't obtain the disk from MS, MS

>> doesn't want to hear about it.


>

> I don't really think that's correct. I've never bought any MS software

> directly from MS, but have always had support from them (until the

> lifecycle

> ran out).

>

>> Kernel wrote:

>>> I purchased a Win XP Pro OEM CD on ebay several months back. The

>>> package

>>> was sealed, and it included a COA. When I ran the setup today in a new

>>> PC I

>>> built, it stopped numerous times with a popup saying a certain .dll can

>>> not

>>> be copied (duser.dll; wind_w.chg.wmp.dll, etc). It gave me the choice

>>> to

>>> try again with Enter; and most of the time it went on copying dlls in

>>> the

>>> setup. I got thru about half a dozen of those problems, and when the

>>> copying portion of the installation was about completed, a popup said

>>> STOP:

>>> c0000221 {Bad Image Checksum} The image dll url.dll is possibly corrupt.

>>> The header checksum does not match the computed checksum. From that

>>> point

>>> the installation failed, of course.

>>>

>>> I'm past the 45 day deadline for ebay to help me. Is there any chance

>>> Microsoft will provide a replacement CD? Yeah, I know, two chances,

>>> slim and none...

>>>

>>> TIA
 
I have seen this problem before, try a new drive. they do not last forever.



"Kernel" wrote in message

news:u3taw2ODLHA.5808@TK2MSFTNGP02.phx.gbl...

> I purchased a Win XP Pro OEM CD on ebay several months back. The package

> was sealed, and it included a COA. When I ran the setup today in a new PC

> I built, it stopped numerous times with a popup saying a certain .dll can

> not be copied (duser.dll; wind_w.chg.wmp.dll, etc). It gave me the choice

> to try again with Enter; and most of the time it went on copying dlls in

> the setup. I got thru about half a dozen of those problems, and when the

> copying portion of the installation was about completed, a popup said

> STOP: c0000221 {Bad Image Checksum} The image dll url.dll is possibly

> corrupt. The header checksum does not match the computed checksum. From

> that point the installation failed, of course.

>

> I'm past the 45 day deadline for ebay to help me. Is there any chance

> Microsoft will provide a replacement CD? Yeah, I know, two chances,

> slim and none...

>

> TIA

>
 
Ah, I see what you're saying.



"PA Bear [MS MVP]" wrote in message

news:OuBQilcDLHA.3880@TK2MSFTNGP04.phx.gbl...

> Support's one thing, replacing an OEM disk's another.

>

> SC Tom wrote:

>> "PA Bear [MS MVP]" wrote in message

>> news:OCAsTzWDLHA.4760@TK2MSFTNGP05.phx.gbl...

>>> You got what you paid for. Since you didn't obtain the disk from MS, MS

>>> doesn't want to hear about it.


>>

>> I don't really think that's correct. I've never bought any MS software

>> directly from MS, but have always had support from them (until the

>> lifecycle

>> ran out).

>>

>>> Kernel wrote:

>>>> I purchased a Win XP Pro OEM CD on ebay several months back. The

>>>> package

>>>> was sealed, and it included a COA. When I ran the setup today in a new

>>>> PC I

>>>> built, it stopped numerous times with a popup saying a certain .dll can

>>>> not

>>>> be copied (duser.dll; wind_w.chg.wmp.dll, etc). It gave me the choice

>>>> to

>>>> try again with Enter; and most of the time it went on copying dlls in

>>>> the

>>>> setup. I got thru about half a dozen of those problems, and when the

>>>> copying portion of the installation was about completed, a popup said

>>>> STOP:

>>>> c0000221 {Bad Image Checksum} The image dll url.dll is possibly

>>>> corrupt.

>>>> The header checksum does not match the computed checksum. From that

>>>> point

>>>> the installation failed, of course.

>>>>

>>>> I'm past the 45 day deadline for ebay to help me. Is there any chance

>>>> Microsoft will provide a replacement CD? Yeah, I know, two chances,

>>>> slim and none...

>>>>

>>>> TIA


>
 
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