Custom upd: Clicking links show the home page inside main window

[RTopholm]

(This problem applies to Microsoft Update - Windows Update seems
unaccessible, it just redirects to Microsoft Update.)
When selecting custom update, after the search is finished, and the
high-priority results are shown (there are none for me, as I enable automatic
upd), then all the links in the left navigation frame ("High Priority",
"Software, Optional",...,"Windows XP",.."Office 2007" etc) malfunction!
When I click any of them, instead of the relevant results being shown, it
reloads the Microsoft Update homepage within the main frame (where the
results should be).
So I get a nested homepage within homepage look...

For some reason, the Options links work OK (except "Restore hidden updates").

I think this happened after upgr. to either IE 7 or Office 2007, around half
a year ago.

Microsoft Update has a Troubleshooter which mention a very similar problem:
http://www.update.microsoft.com/microsoftupdate/v6/showarticle.aspx?articleid=25&ln=en&IsMu=True
But the resolution "run regsvr32 URLMON.dll" did not help me (haven't
restarted though - maybe I should).

If anybody can see a reason for this, please post suggestions,
I'm getting rather frustrated :-(

PS: Making resolving this harder, any link to support.microsoft.com doesn't
work for me either (probably happened at the same time). It shows a
server-side error!
So I can't access KB articles or the like.

 

[MowGreen [MVP]]

Disable the BitComet add-on from with IE's Internet Options.
Click the Program tab, then the Manage Add-ons button
IF the BitComet add-on is not installed then it's another add-on causing
the issue.

> This problem applies to Microsoft Update - Windows Update seems
> unaccessible, it just redirects to Microsoft Update

If you want to access Windows Update you'll need to revisit MS Update
and click the 'Change settings' link in the left frame, scroll down in
the right frame, and UNcheck the option to use MS Update.

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

RTopholm wrote:

> (This problem applies to Microsoft Update - Windows Update seems
> unaccessible, it just redirects to Microsoft Update.)
> When selecting custom update, after the search is finished, and the
> high-priority results are shown (there are none for me, as I enable automatic
> upd), then all the links in the left navigation frame ("High Priority",
> "Software, Optional",...,"Windows XP",.."Office 2007" etc) malfunction!
> When I click any of them, instead of the relevant results being shown, it
> reloads the Microsoft Update homepage within the main frame (where the
> results should be).
> So I get a nested homepage within homepage look...
>
> For some reason, the Options links work OK (except "Restore hidden updates").
>
> I think this happened after upgr. to either IE 7 or Office 2007, around half
> a year ago.
>
> Microsoft Update has a Troubleshooter which mention a very similar problem:
> http://www.update.microsoft.com/microsoftupdate/v6/showarticle.aspx?articleid=25&ln=en&IsMu=True
> But the resolution "run regsvr32 URLMON.dll" did not help me (haven't
> restarted though - maybe I should).
>
> If anybody can see a reason for this, please post suggestions,
> I'm getting rather frustrated :-(
>
> PS: Making resolving this harder, any link to support.microsoft.com doesn't
> work for me either (probably happened at the same time). It shows a
> server-side error!
> So I can't access KB articles or the like.

 

[RTopholm]

Re: Custom upd: Clicking links show the home page inside main wind

MowGreen [MVP 2003-2007] wrote:
> Disable the BitComet add-on from with IE's Internet Options.
> Click the Program tab, then the Manage Add-ons button

Wow - how did you know that!?

Anyway, you were right on. Disabling the Bitcomet add-on solved both problems.
Microsoft Update works like a charm, and the serverside error disappeared on
support.microsoft.com!

It boogles my mind how a IE add-on can make support.microsoft.com generate
server-side errors?

Anyway, thanks a lot!
And to think I doubted the value of asking

* deep bow *
Richard Topholm

PS:
> If you want to access Windows Update you'll need to revisit MS Update
> and click the 'Change settings' link in the left frame, scroll down in
> the right frame, and UNcheck the option to use MS Update.

No, no - not when Microsoft Update is working again
But thanks for sharing, I kind'a figured it had disappeared.

 

[MowGreen [MVP]]

Re: Custom upd: Clicking links show the home page inside main wind

You're mowst welcome, Richard. That particular issue pops up over and
over again in this and the XP newsgroups.

Think of all the different hardware/software permutations that exist.
There's no way that MS could ever possibly test all of the said
permutations.
Now think about how many systems update via Automatic Updates or the
Windows/MS Update sites ? As Carl Sagan would say ... " billions and
billions " <w>
What boggles my mind is that most, not all, of the folks who run Windows
can/do update their systems successfully.

Not too shabby, eh ?

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


RTopholm wrote:

> MowGreen [MVP 2003-2007] wrote:
>
>>Disable the BitComet add-on from with IE's Internet Options.
>>Click the Program tab, then the Manage Add-ons button
>
>
> Wow - how did you know that!?
>
> Anyway, you were right on. Disabling the Bitcomet add-on solved both problems.
> Microsoft Update works like a charm, and the serverside error disappeared on
> support.microsoft.com!
>
> It boogles my mind how a IE add-on can make support.microsoft.com generate
> server-side errors?
>
> Anyway, thanks a lot!
> And to think I doubted the value of asking
>
> * deep bow *
> Richard Topholm
>
> PS:
>
>>If you want to access Windows Update you'll need to revisit MS Update
>>and click the 'Change settings' link in the left frame, scroll down in
>>the right frame, and UNcheck the option to use MS Update.
>
>
> No, no - not when Microsoft Update is working again
> But thanks for sharing, I kind'a figured it had disappeared.