Crash outlook 2016 KERNELBASE.dll

[Lucas092]

Dear all,

Since two weeks ago we are facing an issue with outlook 2016 which is keep crashing randomly for some users.

As we are using Mcafee and we upgraded recently from ENS 10.6 to 10.7 and we started afterward to receive some calls about this issue. We also opened a ticket with Mcafee support

What we already tried :

-Downgrade to Mcafee ENS 10.6

-Repair Office 2016

-Recreate the OST

-Recreate the local profil

-Disable all add-ins

-Repair the OST with SCANPST.EXE

edit :

-Running SFC /Scannow

-Running DISM /Online /Cleanup-Image /RestoreHealth

those two things didn't solve and didn't find any issues

All the machines are running the February cumulative update/ Windows 10 Enteprise build 1803/1903.

Here is an example of a crash :

Faulting application name: OUTLOOK.EXE, version: 16.0.4966.1000, time stamp: 0x5e205de7
Faulting module name: KERNELBASE.dll, version: 10.0.18362.628, time stamp: 0x54734dee
Exception code: 0xc06d007e
Fault offset: 0x00113db2
Faulting process id: 0x1b14
Faulting application start time: 0x01d5ebead9b671bf
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office16\OUTLOOK.EXE
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 09ea6a6b-a523-4d7d-a11f-2ee7aedc3721
Faulting package full name:
Faulting package-relative application ID:

Thank you for your help.

Lucas

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