Corrupt Internet Explorer v 7 - need a fix

  • Thread starter Thread starter jcage@lycos.com
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jcage@lycos.com

Guest
I ended up with a pretty significant malware attack on my XPpro

machine and all is pretty much back to where it was, other than

Internet Explorer 7. I've tried registry scanners or cleaners, tried

the MS solution for uninstall and reinstall (or fix), and tried the

sure fire tool I found here: http://www.thewindowsclub.com/repair-internet-explorer-with-fix-ie-utility



When I attempt to open IE, I get the "Internet Explorer has

encountered a problem and needs to close" message w/Debug and Close as

options. Frankly, I've put so much work into trying to repair it that

I'm about through and may just live with other browsers but it does

kind of bug me in just not having it working so if there were an easy

approach to getting it stable and working again, I'd like to give it a

try. I'm assuming re-installing v7 isn't one of those and downloading

and installing vIE8 may not be viable. Kind of frustrating so I

thought I'd post here for any ideas...



TIA
 
It depends on whether or not you have an IE7 on XP or Vista and still on the

system. It doesn't matter whether it is working properly or not because the

solution at this link is designed to fix anything on Vista systems:



http://support.microsoft.com/gp/pc_ie_intro



If you have XP then you will need to follow this article:



http://support.microsoft.com/kb/318378



If none of the above articles help then you will need to reformat your HD

and then to install your operating system from scratch. You will need to

backup your data before you do this.



Hope this helps.





wrote in message

news:ded25455-82ba-4b9d-aefd-d61114a747e4@f8g2000yqn.googlegroups.com...

>I ended up with a pretty significant malware attack on my XPpro

> machine and all is pretty much back to where it was, other than

> Internet Explorer 7. I've tried registry scanners or cleaners, tried

> the MS solution for uninstall and reinstall (or fix), and tried the

> sure fire tool I found here:

> http://www.thewindowsclub.com/repair-internet-explorer-with-fix-ie-utility

>

> When I attempt to open IE, I get the "Internet Explorer has

> encountered a problem and needs to close" message w/Debug and Close as

> options. Frankly, I've put so much work into trying to repair it that

> I'm about through and may just live with other browsers but it does

> kind of bug me in just not having it working so if there were an easy

> approach to getting it stable and working again, I'd like to give it a

> try. I'm assuming re-installing v7 isn't one of those and downloading

> and installing vIE8 may not be viable. Kind of frustrating so I

> thought I'd post here for any ideas...

>

> TIA

>
 
jcage@lycos.com wrote:

> I ended up with a pretty significant malware attack on my XPpro

> machine and all is pretty much back to where it was, other than

> Internet Explorer 7. I've tried registry scanners or cleaners, tried

> the MS solution for uninstall and reinstall (or fix), and tried the

> sure fire tool I found here: http://www.thewindowsclub.com/repair-internet-explorer-with-fix-ie-utility

>

> When I attempt to open IE, I get the "Internet Explorer has

> encountered a problem and needs to close" message w/Debug and Close as

> options. Frankly, I've put so much work into trying to repair it that

> I'm about through and may just live with other browsers but it does

> kind of bug me in just not having it working so if there were an easy

> approach to getting it stable and working again, I'd like to give it a

> try. I'm assuming re-installing v7 isn't one of those and downloading

> and installing vIE8 may not be viable. Kind of frustrating so I

> thought I'd post here for any ideas...

>

> TIA

>





Installing IE8 may actually do the trick
 
On Mar 21, 5:26 pm, "LD55ZRA"

wrote:

> It depends on whether or not you have an IE7 on XP or Vista and still on the

> system.  It doesn't matter whether it is working properly or not because the

> solution at this link is designed to fix anything on Vista systems:

>



Same file is listed for repair of all versions of Windows at:

http://www.freewarefiles.com/Fix-IE-Utility_program_52418.html



Hope I can find a way to save my IE7 but it's in no way worth a

reformat of a hard drive to get it back. Too many other browsers on

the market nowadays but again, I'd like to save it if I can. Thanks

for the feedback.
 
On Mar 21, 5:33 pm, philo wrote:

> jc...@lycos.com wrote:

> > I ended up with a pretty significant malware attack on my XPpro

> > machine and all is pretty much back to where it was, other than

> > Internet Explorer 7.  I've tried registry scanners or cleaners, tried

> > the MS solution for uninstall and reinstall (or fix), and tried the

> > sure fire tool I found here:http://www.thewindowsclub.com/repair-internet-explorer-with-fix-ie-ut...

>

> > When I attempt to open IE, I get the "Internet Explorer has

> > encountered a problem and needs to close" message w/Debug and Close as

> > options.  Frankly, I've put so much work into trying to repair it that

> > I'm about through and may just live with other browsers but it does

> > kind of bug me in just not having it working so if there were an easy

> > approach to getting it stable and working again, I'd like to give it a

> > try.  I'm assuming re-installing v7 isn't one of those and downloading

> > and installing vIE8 may not be viable.  Kind of frustrating so I

> > thought I'd post here for any ideas...

>

> > TIA

>

> Installing IE8 may actually do the trick



I'd love to hear a story where somebody did just that. Thanks
 
jcage@lycos.com wrote:

> On Mar 21, 5:26 pm, "LD55ZRA"

> wrote:

>> It depends on whether or not you have an IE7 on XP or Vista and still on the

>> system.  It doesn't matter whether it is working properly or not because the

>> solution at this link is designed to fix anything on Vista systems:

>>

>

> Same file is listed for repair of all versions of Windows at:

> http://www.freewarefiles.com/Fix-IE-Utility_program_52418.html

>

> Hope I can find a way to save my IE7 but it's in no way worth a

> reformat of a hard drive to get it back. Too many other browsers on

> the market nowadays but again, I'd like to save it if I can. Thanks

> for the feedback.



You should understand that after a malware attack, your system is

essentially untrusted. You now know about a gross error, but there

could be other subtle problems with your system that you have not yet

identified. According to a Microsoft specialist, a reinstall really

is the only way to completely solve this issue.
 
Are you running WinXP SP2 or SP3?



Is the computer fully-patched at Windows Update?



What anti-virus application or security suite is installed and is your

subscription current? What anti-spyware applications (other than Defender)?

What third-party firewall (if any)? Were any of these applications running

in the background when you installed IE7 (and/or SP3)?



Has a(another) Norton or McAfee application ever been installed on the

computer (e.g., a free-trial version that came preinstalled when you bought

it)?

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Client - since 2002





jcage@lycos.com wrote:

> I ended up with a pretty significant malware attack on my XPpro

> machine and all is pretty much back to where it was, other than

> Internet Explorer 7. I've tried registry scanners or cleaners, tried

> the MS solution for uninstall and reinstall (or fix), and tried the

> sure fire tool I found here:

> http://www.thewindowsclub.com/repair-internet-explorer-with-fix-ie-utility

>

> When I attempt to open IE, I get the "Internet Explorer has

> encountered a problem and needs to close" message w/Debug and Close as

> options. Frankly, I've put so much work into trying to repair it that

> I'm about through and may just live with other browsers but it does

> kind of bug me in just not having it working so if there were an easy

> approach to getting it stable and working again, I'd like to give it a

> try. I'm assuming re-installing v7 isn't one of those and downloading

> and installing vIE8 may not be viable. Kind of frustrating so I

> thought I'd post here for any ideas...

>

> TIA
 
On Mar 22, 10:32 am, "PA Bear [MS MVP]" wrote:

> Are you running WinXP SP2 or SP3?

>

> Is the computer fully-patched at Windows Update?

>

> What anti-virus application or security suite is installed and is your

> subscription current?  What anti-spyware applications (other than Defender)?

> What third-party firewall (if any)?  Were any of these applications running

> in the background when you installed IE7 (and/or SP3)?

>

> Has a(another) Norton or McAfee application ever been installed on the

> computer (e.g., a free-trial version that came preinstalled when you bought

> it)?

> --

> ~Robear Dyer (PA Bear)

> MS MVP-IE, Mail, Security, Windows Client - since 2002

>

> jc...@lycos.com wrote:

> > I ended up with a pretty significant malware attack on my XPpro

> > machine and all is pretty much back to where it was, other than

> > Internet Explorer 7.  I've tried registry scanners or cleaners, tried

> > the MS solution for uninstall and reinstall (or fix), and tried the

> > sure fire tool I found here:

> >http://www.thewindowsclub.com/repair-internet-explorer-with-fix-ie-ut...

>

> > When I attempt to open IE, I get the "Internet Explorer has

> > encountered a problem and needs to close" message w/Debug and Close as

> > options.  Frankly, I've put so much work into trying to repair it that

> > I'm about through and may just live with other browsers but it does

> > kind of bug me in just not having it working so if there were an easy

> > approach to getting it stable and working again, I'd like to give it a

> > try.  I'm assuming re-installing v7 isn't one of those and downloading

> > and installing vIE8 may not be viable.  Kind of frustrating so I

> > thought I'd post here for any ideas...

>

> > TIA



It's running SP2 but not 'fully patched'. Being fully patched with a

MSOS tends to be a long and winding road. Currently I'm running

PCTools SpyDoctor w/their firewall and what used to be Advanced

Registry Optimizer (but now is Advanced System Optimizer) that comes

with Malware/Spyware scanners as well, and Avira premium anti-virus.

Everything on the system is working well other than IE7. And as to

having to do a system rebuild, sounds like the popular analogy is

similar to the girl who went out on ya - you can never trust 'em

again... lol I've been thinking about updgrading the HDD on

this system and might do a complete rebuild when that time comes.

Kinda back to that analogy, a question comes back to what files to

back up. If you really wanted to be *sure*, you wouldn't take

anything with ya to the new system... ;-)



It crashed when my kid was using it and apparently the only thing I

had actively running was AVG anti-virus. Whatever kind of attack it

was, decimated the AVG. At the time, I only had one gig of ram so had

my Spyware Doctor shut off because there was some graphics intensive

work I was doing. So kind of a combination of the three perhaps, I

had an older version of Zonalarm firewall running, w/no Spyware Doctor

and AVG when he happened across some site. I've since beefed up the

ram and keep numerous things running in the system tray at once and

frequently run scans and associated updates. For all intents and

purposes, I was in pretty good shape computer-wise until the tough

times caused my kid to move back in with me and then where he went

online, started my woes.
 
"...It's running SP2 but not 'fully patched'..."



"...Currently I'm running...what used to be Advanced Registry Optimizer

but now is Advanced System Optimizer)..."



Live by the sword, die by the sword.

---

Leonard Grey

Errare humanum est



jcage@lycos.com wrote:

> On Mar 22, 10:32 am, "PA Bear [MS MVP]" wrote:

>> Are you running WinXP SP2 or SP3?

>>

>> Is the computer fully-patched at Windows Update?

>>

>> What anti-virus application or security suite is installed and is your

>> subscription current? What anti-spyware applications (other than Defender)?

>> What third-party firewall (if any)? Were any of these applications running

>> in the background when you installed IE7 (and/or SP3)?

>>

>> Has a(another) Norton or McAfee application ever been installed on the

>> computer (e.g., a free-trial version that came preinstalled when you bought

>> it)?

>> --

>> ~Robear Dyer (PA Bear)

>> MS MVP-IE, Mail, Security, Windows Client - since 2002

>>

>> jc...@lycos.com wrote:

>>> I ended up with a pretty significant malware attack on my XPpro

>>> machine and all is pretty much back to where it was, other than

>>> Internet Explorer 7. I've tried registry scanners or cleaners, tried

>>> the MS solution for uninstall and reinstall (or fix), and tried the

>>> sure fire tool I found here:

>>> http://www.thewindowsclub.com/repair-internet-explorer-with-fix-ie-ut...

>>> When I attempt to open IE, I get the "Internet Explorer has

>>> encountered a problem and needs to close" message w/Debug and Close as

>>> options. Frankly, I've put so much work into trying to repair it that

>>> I'm about through and may just live with other browsers but it does

>>> kind of bug me in just not having it working so if there were an easy

>>> approach to getting it stable and working again, I'd like to give it a

>>> try. I'm assuming re-installing v7 isn't one of those and downloading

>>> and installing vIE8 may not be viable. Kind of frustrating so I

>>> thought I'd post here for any ideas...

>>> TIA

>

> It's running SP2 but not 'fully patched'. Being fully patched with a

> MSOS tends to be a long and winding road. Currently I'm running

> PCTools SpyDoctor w/their firewall and what used to be Advanced

> Registry Optimizer (but now is Advanced System Optimizer) that comes

> with Malware/Spyware scanners as well, and Avira premium anti-virus.

> Everything on the system is working well other than IE7. And as to

> having to do a system rebuild, sounds like the popular analogy is

> similar to the girl who went out on ya - you can never trust 'em

> again... lol I've been thinking about updgrading the HDD on

> this system and might do a complete rebuild when that time comes.

> Kinda back to that analogy, a question comes back to what files to

> back up. If you really wanted to be *sure*, you wouldn't take

> anything with ya to the new system... ;-)

>

> It crashed when my kid was using it and apparently the only thing I

> had actively running was AVG anti-virus. Whatever kind of attack it

> was, decimated the AVG. At the time, I only had one gig of ram so had

> my Spyware Doctor shut off because there was some graphics intensive

> work I was doing. So kind of a combination of the three perhaps, I

> had an older version of Zonalarm firewall running, w/no Spyware Doctor

> and AVG when he happened across some site. I've since beefed up the

> ram and keep numerous things running in the system tray at once and

> frequently run scans and associated updates. For all intents and

> purposes, I was in pretty good shape computer-wise until the tough

> times caused my kid to move back in with me and then where he went

> online, started my woes.
 
Nuke & pave the sucker!



jcage@lycos.com wrote:

> On Mar 22, 10:32 am, "PA Bear [MS MVP]" wrote:

>> Are you running WinXP SP2 or SP3?

>>

>> Is the computer fully-patched at Windows Update?

>>

>> What anti-virus application or security suite is installed and is your

>> subscription current? What anti-spyware applications (other than

>> Defender)?

>> What third-party firewall (if any)? Were any of these applications

>> running

>> in the background when you installed IE7 (and/or SP3)?

>>

>> Has a(another) Norton or McAfee application ever been installed on the

>> computer (e.g., a free-trial version that came preinstalled when you

>> bought

>> it)?

>> --

>> ~Robear Dyer (PA Bear)

>> MS MVP-IE, Mail, Security, Windows Client - since 2002

>>

>> jc...@lycos.com wrote:

>>> I ended up with a pretty significant malware attack on my XPpro

>>> machine and all is pretty much back to where it was, other than

>>> Internet Explorer 7. I've tried registry scanners or cleaners, tried

>>> the MS solution for uninstall and reinstall (or fix), and tried the

>>> sure fire tool I found here:

>>> http://www.thewindowsclub.com/repair-internet-explorer-with-fix-ie-ut...

>>

>>> When I attempt to open IE, I get the "Internet Explorer has

>>> encountered a problem and needs to close" message w/Debug and Close as

>>> options. Frankly, I've put so much work into trying to repair it that

>>> I'm about through and may just live with other browsers but it does

>>> kind of bug me in just not having it working so if there were an easy

>>> approach to getting it stable and working again, I'd like to give it a

>>> try. I'm assuming re-installing v7 isn't one of those and downloading

>>> and installing vIE8 may not be viable. Kind of frustrating so I

>>> thought I'd post here for any ideas...

>>

>>> TIA

>

> It's running SP2 but not 'fully patched'. Being fully patched with a

> MSOS tends to be a long and winding road. Currently I'm running

> PCTools SpyDoctor w/their firewall and what used to be Advanced

> Registry Optimizer (but now is Advanced System Optimizer) that comes

> with Malware/Spyware scanners as well, and Avira premium anti-virus.

> Everything on the system is working well other than IE7. And as to

> having to do a system rebuild, sounds like the popular analogy is

> similar to the girl who went out on ya - you can never trust 'em

> again... lol I've been thinking about updgrading the HDD on

> this system and might do a complete rebuild when that time comes.

> Kinda back to that analogy, a question comes back to what files to

> back up. If you really wanted to be *sure*, you wouldn't take

> anything with ya to the new system... ;-)

>

> It crashed when my kid was using it and apparently the only thing I

> had actively running was AVG anti-virus. Whatever kind of attack it

> was, decimated the AVG. At the time, I only had one gig of ram so had

> my Spyware Doctor shut off because there was some graphics intensive

> work I was doing. So kind of a combination of the three perhaps, I

> had an older version of Zonalarm firewall running, w/no Spyware Doctor

> and AVG when he happened across some site. I've since beefed up the

> ram and keep numerous things running in the system tray at once and

> frequently run scans and associated updates. For all intents and

> purposes, I was in pretty good shape computer-wise until the tough

> times caused my kid to move back in with me and then where he went

> online, started my woes.
 


>

> Installing IE8 may actually do the trick



Wouldn't install - thanks for the idea though.
 
On Mar 23, 7:09 am, Leonard Grey wrote:

> "...It's running SP2 but not 'fully patched'..."

>

> "...Currently I'm running...what used to be Advanced Registry Optimizer

> but now is Advanced System Optimizer)..."

>

> Live by the sword, die by the sword.

> ---

> Leonard Grey

> Errare humanum est

>



Not sure I follow ya. Everything I've mentioned is the paid version

and received pretty high reviews around the net.
 
jcage@lycos.com wrote:

> On Mar 23, 7:09 am, Leonard Grey wrote:

>> "...It's running SP2 but not 'fully patched'..."

>>

>> "...Currently I'm running...what used to be Advanced Registry Optimizer

>> but now is Advanced System Optimizer)..."

>

> Not sure I follow ya. Everything I've mentioned is the paid version

> and received pretty high reviews around the net.



Injudicious use of Advanced Registry Optimizer and its ilk may have caused

your problem. If you ever think your Registry needs to be cleaned,

repaired, boosted, tuned-up, cured, tweaked, or optimized (it doesn't), read

http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions.



Extended Support for WinXP (x86) SP2 ends on 13 July 2010. After that date,

computers running WinXP (x86) SP2 will NOT be offered any further critical

security updates, Automatic Updates will not work, and Windows Update

website will not be accessible until SP3 is installed.



What does it mean if my version of Windows is no longer supported?

http://windows.microsoft.com/en-us/windows/help/what-does-end-of-support-mean
 
On Mar 24, 7:11 am, "PA Bear [MS MVP]" wrote:

> jc...@lycos.com wrote:

> > On Mar 23, 7:09 am, Leonard Grey wrote:

> >> "...It's running SP2 but not 'fully patched'..."

>

> >> "...Currently I'm running...what used to be Advanced Registry Optimizer

> >> but now is Advanced System Optimizer)..."

>

> > Not sure I follow ya.  Everything I've mentioned is the paid version

> > and received pretty high reviews around the net.

>

> Injudicious use of Advanced Registry Optimizer and its ilk may have caused

> your problem.  If you ever think your Registry needs to be cleaned,

> repaired, boosted, tuned-up, cured, tweaked, or optimized (it doesn't), readhttp://aumha.net/viewtopic.php?t=28099and draw your own conclusions.

>

> Extended Support for WinXP (x86) SP2 ends on 13 July 2010. After that date,

> computers running WinXP (x86) SP2 will NOT be offered any further critical

> security updates, Automatic Updates will not work, and Windows Update

> website will not be accessible until SP3 is installed.

>

> What does it mean if my version of Windows is no longer supported?http://windows.microsoft.com/en-us/windows/help/what-does-end-of-supp...



Thanks for the info... Any thoughts on doing a 'restore'? I believe

that it's a restore that I've heard about that supposedly repairs all

windows system files, leaving all user files alone. If this is the

case, perhaps I should be looking at that approach.
 
In

news:76bf5639-a6ce-454d-9a48-e6e74d286e36@g28g2000yqh.googlegroups.com,

jcage@lycos.com typed:

> On Mar 24, 7:11 am, "PA Bear [MS MVP]"

> wrote:

>> jc...@lycos.com wrote:

>>> On Mar 23, 7:09 am, Leonard Grey

>>> wrote:

>>>> "...It's running SP2 but not 'fully patched'..."

>>

>>>> "...Currently I'm running...what used to be Advanced

>>>> Registry Optimizer but now is Advanced System

>>>> Optimizer)..."

>>

>>> Not sure I follow ya. Everything I've mentioned is the

>>> paid version and received pretty high reviews around the

>>> net.

>>

>> Injudicious use of Advanced Registry Optimizer and its ilk

>> may have caused

>> your problem. If you ever think your Registry needs to be

>> cleaned,

>> repaired, boosted, tuned-up, cured, tweaked, or optimized

>> (it doesn't),

>> readhttp://aumha.net/viewtopic.php?t=28099and draw your

>> own conclusions.

>>

>> Extended Support for WinXP (x86) SP2 ends on 13 July 2010.

>> After that date,

>> computers running WinXP (x86) SP2 will NOT be offered any

>> further critical

>> security updates, Automatic Updates will not work, and

>> Windows Update

>> website will not be accessible until SP3 is installed.

>>

>> What does it mean if my version of Windows is no longer

>> supported?http://windows.microsoft.com/en-us/windows/help/what-does-end-of-supp...

>

> Thanks for the info... Any thoughts on doing a 'restore'?

> I believe

> that it's a restore that I've heard about that supposedly

> repairs all

> windows system files, leaving all user files alone. If

> this is the

> case, perhaps I should be looking at that approach.



System Restore would certainly be a good thing to try at

least. It may or may not make any difference, but if it's of

no use, you can always "restore back" to the original settings

you have before you ran it.



As for the ...aumha.net... web site link, that's a bunch of

crap in the latter parts, written by the same people on this

very group who wrongly claim that ALL registry management

programs are crap, or "snakeoil", their favorite term. It's

like company X sending you to the company X website to "prove

a point" about what their product does; pretty useless.



The fact that a version of a program or operating system with

a certain SP level no longer being supported, simply means

that there will be no further updates for that version.

Install SP3 and support will last until 2014.

But it means little else. And, IMO, MS keeps on sending

critical updates for their non-supported OS's anyway. I have a

win 2k system behind me here that still periodically gets MS

OS updates; just not on a repeatable schedule.

Several people are even still using win98, myself included,

on a machine out in my shop. I do ordering, searches, etc.

with it on line and no problems.

XP will remain a viable operating system for many years to

come. SP3 is worth installing though, just to eliminate the

over a hundred updates & fixes that are in SP2. Makes a

reinstall go a lot faster if nothing else.



HTH,



Twayne`
 
Thanks again for the time with your replies everyone... I discovered

one thing that surprised me as I logged into a user account on this

machine and Internet Explorer worked just fine. I expected to login

back into the admin account and have it work as flawlessly and was

dismayed when in 'admin' mode, I was faced with the same choices,

'debug' and 'close' when getting into IE through Admin level. Is

there some way to mirror settings over from that user account to

'Admin'? Everything on this machine seems to be NEARLY where it was

before the crash so I hate to do anything really radical and have any

'setback'.
 
Repost: Nuke & pave the sucker!



jcage@lycos.com wrote:

> Thanks again for the time with your replies everyone... I discovered

> one thing that surprised me as I logged into a user account on this

> machine and Internet Explorer worked just fine. I expected to login

> back into the admin account and have it work as flawlessly and was

> dismayed when in 'admin' mode, I was faced with the same choices,

> 'debug' and 'close' when getting into IE through Admin level. Is

> there some way to mirror settings over from that user account to

> 'Admin'? Everything on this machine seems to be NEARLY where it was

> before the crash so I hate to do anything really radical and have any

> 'setback'.
 
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