Connecting with VPN but cannot access drives

[Microsoft Windows]

We have users that work from home and some that travel. To connect to our Shared Servers, they join WiFi and then connect with VPN. Their computers show successful connections to WiFi and VPN. When they attempt to access any file on the Shared Drive, they receive an error. There seems to be two main errors that they will receive:1. An error occurred while reconnecting F: to <shared server>\Folder_Name. Microsoft Windows Network: The local device name is already in use. This connection has not been restored.2. F:\ is not accessible. The target account name is incorrect.We have no

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