Computer graphics freeze, then computer restarts

  • Thread starter Thread starter AlexanderHooper
  • Start date Start date
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AlexanderHooper

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My computer has started randomly freezing the video output, but audio will still play for a few seconds before the whole computer restarts. I believe the issue is a faulty driver. I ran the driver verifier and was given the error: DRIVER_VERIFIER_DETECTED_VIOLATION for the amdryzenmasterdriver.sys. I already reinstalled the graphics drivers but the problem persists. Here are the minidump files 022421-6312-01.zip and here is the output from speccy:


Summary

Operating System

Windows 10 Home 64-bit

CPU

AMD Ryzen 5 2600 23 °C

Pinnacle Ridge 12nm Technology

RAM

16.0GB Dual-Channel Unknown @ 1066MHz (15-15-15-36)

Motherboard

ASRock B450M Pro4 (AM4) 36 °C

Graphics

HP 27er (1920x1080@59Hz)

DELL E2414H (1920x1080@60Hz)

8192MB ATI Radeon RX 580 Series (C.P. Technology) 56 °C

Storage

931GB Western Digital WDC WD10EZEX-08M2NA0 (SATA ) 24 °C

465GB Samsung SSD 850 EVO 500GB (SATA (SSD)) 26 °C

59GB PNY USB 2.0 FD USB Device (USB )

Optical Drives

No optical disk drives detected

Audio

Realtek High Definition Audio

Operating System

Windows 10 Home 64-bit

Computer type: Desktop

Installation Date: 2/16/2021 8:08:45 AM

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