Certificate Error

[Kat1234]

Whenever I log onto my web-based email server for work, a notification comes
up saying that the site has a certificate error. I can still access the site
fine, however it wont let me send any emails.

I can access and use the email fine on any other computer, but its not
happening on my new laptop!! Is this a security setting or something?

 

[Adrian Accinelli]

"Kat1234" <Kat1234@discussions.microsoft.com> wrote in message
news:A1A8BA03-F7BC-48D3-9056-06C9DC35AC50@microsoft.com...
> Whenever I log onto my web-based email server for work, a notification
> comes
> up saying that the site has a certificate error. I can still access the
> site
> fine, however it wont let me send any emails.
>
> I can access and use the email fine on any other computer, but its not
> happening on my new laptop!! Is this a security setting or something?

Likely the root certificate store on your laptop does not have the root
certificate from your company's active directory (it's common in
environments where IT guys don't setup the machine fully and you do not log
into the active directory normally). The other computers you are using have
the root certificate installed so you don't see the error when browsing to
the site.

The easy answer is call IT support in your organization and have them
provide the file you need.

Alternatively when you browse to your email webpage you should be able to
see the certificate that is trying to be used by this website. You should
be able to download/view it. For instance in IE7 its: Page -> Security
Report; Then View Certificates link. This brings up the certificate dialog
and you can then just click "Install Certificate..." button. By installing
a certificate you are "trusting" it implicitly so anything later that comes
along and tries to use this certificate in order to prove its identity you
have effectively said "Yes I trust you" so you can go ahead and do whatever
you want. So use this with caution.

Sincerely,
Adrian Accinelli

 

[Brandon]

Kat, this just started happening to me as well and I was extremely frustrated
until I realized it was right after I installed Symantec's Norton 360! If
this is the case for you (or possibly a different "flavor" of Symantec
Security), Go to Tools > Manage Add Ons > Enable or Disable Add Ons. From
there, you can then click "Publisher" to group the Symantec Add On's together
and then Disable them. Close and Restart IE and...I hope this does the
trick. I was pretty happy when it worked for me! I'm going to post this on
all the threads that seem to have this problem because it seems to be pretty
widespread and I can't believe there's such a problem with Microsoft IE &
Symantec working together.

"Kat1234" wrote:

> Whenever I log onto my web-based email server for work, a notification comes
> up saying that the site has a certificate error. I can still access the site
> fine, however it wont let me send any emails.
>
> I can access and use the email fine on any other computer, but its not
> happening on my new laptop!! Is this a security setting or something?