Can't type letters while logging in using PIN

[JT Fantham]

My PIN uses letters. It only accepts numbers when trying to log in. I'm posting this question here again because although I see that many people have asked the same question, the response has always been at max, "Try changing your PIN and checking the box to use letters and symbols," however the issue is that I already have that, and cannot type them in. Does anybody know how to fix this?

Continue reading...