Can't take it anymore! 0x8024001B error returns every day or two!

[Todd Allcock (elecconnec@AnoOspamL.com)]

I've been struggling with this for well over two years, and I'm at wits end!
Currently running XP SP3 on an HP Pavilion PC, (though my problem predates
SP3) and using only Microsoft-branded protections (Windows Firewall,
OneCare, Windows Defender, etc.- no third-party security.

Windows Update used to "break" every six months or so with the error code
above, and, from help I found searching this group, as well as some guidance
from MS tech support, I learned how to go into Safe Mode, rename or delete
the Software Distribution folder, re-register the .dll files listed in the KB
article discussing this error, and life would be good for several months.
Now, Windows Update breaks, I fix it the same way as always, I get to go
through maybe one night with Automatic Updates, and it breaks again after the
updates install. It seems to have gotten worse since installing OneCare,
but since the underlying problem has been around for a couple of years,
always with the same error code, I think OneCare is just "tripping" the
underlying cause more often, rather that causing a new problem coincidentally
generating the same error code.

I can get WU to stay working longer if I only use Windows Update instead of
Microsoft Update (but when OneCare does it's "checking for updates" I think
it tries to turn MS Update on.)

I get so sick of fixing it, I generally leave it broken for a few weeks,
then fix it and get a big pile of updates all at once and just let it break
again until I notice my other PCs have automatically installed new updates.
I had to fix it a day or two ago to download Zune 3.0, which hung at the
"checking for updates" dialog until I fixed it- Zune software apparently uses
WU to manage updates as well. Lucky me.

Here's a sample from my WindowsUpdate log- hopefully this will shed some
light on the problem. Prior to this sample, everything seems to be going ok
until about a few lines after this, when we see "Found non-managed non-WU
Service registered with AU", then things seem to go awry:


2008-09-23 14:20:58:532 1100 aa8 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-23 14:20:58:578 1100 aa8 Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-23 14:20:58:578 1100 aa8 Setup * IsUpdateRequired = No
2008-09-23 14:20:59:985 1100 aa8 Setup Found non-managed non-WU Service
registered with AU
2008-09-23 14:21:00:078 1100 aa8 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
2008-09-23 14:21:00:110 1100 aa8 Misc Microsoft signed: Yes
2008-09-23 14:21:00:188 1100 aa8 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
2008-09-23 14:21:00:188 1100 aa8 Misc Microsoft signed: Yes
2008-09-23 14:21:00:563 1100 aa8 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Registered\muident.cab:
2008-09-23 14:21:00:578 1100 aa8 Misc Microsoft signed: Yes
2008-09-23 14:21:00:860 1100 aa8 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Registered\musetup.cab:
2008-09-23 14:21:00:875 1100 aa8 Misc Microsoft signed: Yes
2008-09-23 14:21:00:891 1100 aa8 Setup *********** Setup: Checking whether
self-update is required ***********
2008-09-23 14:21:00:891 1100 aa8 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Registered\musetup.inf
2008-09-23 14:21:01:016 1100 aa8 Setup Update NOT required for
C:\WINDOWS\system32\mucltui.dll: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-23 14:21:01:078 1100 aa8 Setup Update NOT required for
C:\WINDOWS\system32\muweb.dll: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-23 14:21:01:078 1100 aa8 Setup * IsUpdateRequired = Yes
2008-09-23 14:21:01:078 1100 aa8 Setup *************
2008-09-23 14:21:01:078 1100 aa8 Setup ** START ** Setup: Downloading
client CABs
2008-09-23 14:21:01:078 1100 aa8 Setup *********
2008-09-23 14:21:01:078 1100 aa8 Setup * Main CAB URL:
http://download.windowsupdate.com/v8/microsoftupdate/a/selfupdate/WSUS3/x86/Other
2008-09-23 14:21:01:078 1100 aa8 Setup * MUI CAB URL:
http://download.windowsupdate.com/v8/microsoftupdate/a/selfupdate/WSUS3/x86/Other
2008-09-23 14:21:01:078 1100 aa8 Setup * Download directory:
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Registered
2008-09-23 14:21:01:532 1100 aa8 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Registered\mucltui_en.cab:
2008-09-23 14:21:01:532 1100 aa8 Misc Microsoft signed: Yes
2008-09-23 14:21:01:547 1100 aa8 Setup *********
2008-09-23 14:21:01:547 1100 aa8 Setup ** END ** Setup: Downloading
client CABs
2008-09-23 14:21:01:547 1100 aa8 Setup *************
2008-09-23 14:21:01:547 1100 aa8 Agent * WARNING: Skipping scan,
self-update check returned 0x8024001B
2008-09-23 14:21:01:594 1100 aa8 Agent * WARNING: Exit code = 0x8024001B
2008-09-23 14:21:01:610 1100 aa8 Agent *********
2008-09-23 14:21:01:610 1100 aa8 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-09-23 14:21:01:610 1100 aa8 Agent *************
2008-09-23 14:21:01:610 1100 aa8 Agent WARNING: WU client failed Searching
for update with error 0x8024001b


...does anyone know what "Found non-managed non-WU Service registered with
AU" means? Is this another program "breaking" WU that I need to track down
and get rid of? Or is this a "normal" MS program (like Zune or Windows
Defender) that receives it's updates via WU?

Once I get that dreaded "WARNING: WU client failed Searching for update with
error 0x8024001b" WU is dead- automatic updating stops working, and
attempting to update manually via the WU webpage just hangs at the "checking
for updates" screen with the dotted green "lack of progress" indicator, with
the WindowsUpdate.log file seeming to indicate everything's fine, but
stopping cold at:

2008-09-23 22:08:56:735 2908 658 COMAPI -------------
2008-09-23 22:08:56:735 2908 658 COMAPI -- START -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-09-23 22:08:56:735 2908 658 COMAPI ---------
2008-09-23 22:08:56:750 2908 658 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = WindowsUpdate]


....and that's all she wrote until I reboot into safe mode and run my batch
file that wipes the SoftwareDistribution folder and reregisters everything.

Sorry about the long winded post, but I wanted to be as complete as possible
without attaching a 2MB log file! Any ideas I can try, (no matter how crazy
they sound!) are appreciated!


Thanks!
-Todd Allcock
MS MVP - Mobile Devices
Complete Idiot - Windows Update ;-)

 

[PA Bear [MS MVP]]

> Currently running XP SP3 on an HP Pavilion PC, (though my problem predates
> SP3) and using only Microsoft-branded protections (Windows Firewall,
> OneCare, Windows Defender, etc.- no third-party security.

I'm not sure I would have installed WinXP SP3 if you were already having
problems. Did you install WinXP SP3 via Automatic Updates, Microsoft Update
website, or manually?

> ...It seems to have gotten worse since installing
> OneCare

OneCare is a third-party security application, albeit from a division of MS.
OneCare includes both Defender and its own firewall so you should not have
Defender (standalone) installed and the Windows Firewall should be disabled.

Before you installed OneCare, had you been running without any anti-virus
application whatsoever?

Has a Norton or McAfee application ever been installed (e.g., a free trial
version preinstalled on the machine when you purchased it)?

> ...Zune software apparently
> uses WU to manage updates as well.

I'm not too sure you're getting your updates via Windows Update or Microsoft
Update.

0x8024001b
WU_E_SELFUPDATE_IN_PROGRESS
self-update in progress

Normally, I'd recommend trying Resolution Method 2 in this KB article
(ignore the title, if need be) to resolve that error:
http://support.microsoft.com/kb/943144 ...

However, your log suggests that the machine's updating via an WSUS server
and the error's pointing to a WSUS software-related update:

> 2008-09-23 14:21:01:078 1100 aa8 Setup * Main CAB URL:
> http://download.windowsupdate.com/v8/microsoftupdate/a/selfupdate/WSUS3/x86/Other

So it'd probably be best to post about your issue in this WSUS-specific
newsgroup instead, Todd: microsoft.public.windows.server.update_services

Good luck!
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Todd Allcock (elecconnec@AnoOspamL.com) wrote:
> I've been struggling with this for well over two years, and I'm at wits
> end!
> Currently running XP SP3 on an HP Pavilion PC, (though my problem predates
> SP3) and using only Microsoft-branded protections (Windows Firewall,
> OneCare, Windows Defender, etc.- no third-party security.
>
> Windows Update used to "break" every six months or so with the error code
> above, and, from help I found searching this group, as well as some
> guidance
> from MS tech support, I learned how to go into Safe Mode, rename or delete
> the Software Distribution folder, re-register the .dll files listed in the
> KB article discussing this error, and life would be good for several
> months.
> Now, Windows Update breaks, I fix it the same way as always, I get to go
> through maybe one night with Automatic Updates, and it breaks again after
> the updates install. It seems to have gotten worse since installing
> OneCare, but since the underlying problem has been around for a couple of
> years, always with the same error code, I think OneCare is just "tripping"
> the underlying cause more often, rather that causing a new problem
> coincidentally generating the same error code.
>
> I can get WU to stay working longer if I only use Windows Update instead
> of
> Microsoft Update (but when OneCare does it's "checking for updates" I
> think
> it tries to turn MS Update on.)
>
> I get so sick of fixing it, I generally leave it broken for a few weeks,
> then fix it and get a big pile of updates all at once and just let it
> break
> again until I notice my other PCs have automatically installed new
> updates.
> I had to fix it a day or two ago to download Zune 3.0, which hung at the
> "checking for updates" dialog until I fixed it- Zune software apparently
> uses WU to manage updates as well. Lucky me.
>
> Here's a sample from my WindowsUpdate log- hopefully this will shed some
> light on the problem. Prior to this sample, everything seems to be going
> ok
> until about a few lines after this, when we see "Found non-managed non-WU
> Service registered with AU", then things seem to go awry:
>
>
> 2008-09-23 14:20:58:532 1100 aa8 Setup Update NOT required for
> C:\WINDOWS\system32\wups2.dll: target version = 7.2.6001.784, required
> version = 7.2.6001.784
> 2008-09-23 14:20:58:578 1100 aa8 Setup Update NOT required for
> C:\WINDOWS\system32\wuweb.dll: target version = 7.2.6001.784, required
> version = 7.2.6001.784
> 2008-09-23 14:20:58:578 1100 aa8 Setup * IsUpdateRequired = No
> 2008-09-23 14:20:59:985 1100 aa8 Setup Found non-managed non-WU Service
> registered with AU
> 2008-09-23 14:21:00:078 1100 aa8 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
> 2008-09-23 14:21:00:110 1100 aa8 Misc Microsoft signed: Yes
> 2008-09-23 14:21:00:188 1100 aa8 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
> 2008-09-23 14:21:00:188 1100 aa8 Misc Microsoft signed: Yes
> 2008-09-23 14:21:00:563 1100 aa8 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\SelfUpdate\Registered\muident.cab:
> 2008-09-23 14:21:00:578 1100 aa8 Misc Microsoft signed: Yes
> 2008-09-23 14:21:00:860 1100 aa8 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\SelfUpdate\Registered\musetup.cab:
> 2008-09-23 14:21:00:875 1100 aa8 Misc Microsoft signed: Yes
> 2008-09-23 14:21:00:891 1100 aa8 Setup *********** Setup: Checking
> whether
> self-update is required ***********
> 2008-09-23 14:21:00:891 1100 aa8 Setup * Inf file:
> C:\WINDOWS\SoftwareDistribution\SelfUpdate\Registered\musetup.inf
> 2008-09-23 14:21:01:016 1100 aa8 Setup Update NOT required for
> C:\WINDOWS\system32\mucltui.dll: target version = 7.2.6001.784, required
> version = 7.2.6001.784
> 2008-09-23 14:21:01:078 1100 aa8 Setup Update NOT required for
> C:\WINDOWS\system32\muweb.dll: target version = 7.2.6001.784, required
> version = 7.2.6001.784
> 2008-09-23 14:21:01:078 1100 aa8 Setup * IsUpdateRequired = Yes
> 2008-09-23 14:21:01:078 1100 aa8 Setup *************
> 2008-09-23 14:21:01:078 1100 aa8 Setup ** START ** Setup: Downloading
> client CABs
> 2008-09-23 14:21:01:078 1100 aa8 Setup *********
> 2008-09-23 14:21:01:078 1100 aa8 Setup * Main CAB URL:
> http://download.windowsupdate.com/v8/microsoftupdate/a/selfupdate/WSUS3/x86/Other
> 2008-09-23 14:21:01:078 1100 aa8 Setup * MUI CAB URL:
> http://download.windowsupdate.com/v8/microsoftupdate/a/selfupdate/WSUS3/x86/Other
> 2008-09-23 14:21:01:078 1100 aa8 Setup * Download directory:
> C:\WINDOWS\SoftwareDistribution\SelfUpdate\Registered
> 2008-09-23 14:21:01:532 1100 aa8 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\SelfUpdate\Registered\mucltui_en.cab:
> 2008-09-23 14:21:01:532 1100 aa8 Misc Microsoft signed: Yes
> 2008-09-23 14:21:01:547 1100 aa8 Setup *********
> 2008-09-23 14:21:01:547 1100 aa8 Setup ** END ** Setup: Downloading
> client CABs
> 2008-09-23 14:21:01:547 1100 aa8 Setup *************
> 2008-09-23 14:21:01:547 1100 aa8 Agent * WARNING: Skipping scan,
> self-update check returned 0x8024001B
> 2008-09-23 14:21:01:594 1100 aa8 Agent * WARNING: Exit code = 0x8024001B
> 2008-09-23 14:21:01:610 1100 aa8 Agent *********
> 2008-09-23 14:21:01:610 1100 aa8 Agent ** END ** Agent: Finding updates
> [CallerId = AutomaticUpdates]
> 2008-09-23 14:21:01:610 1100 aa8 Agent *************
> 2008-09-23 14:21:01:610 1100 aa8 Agent WARNING: WU client failed Searching
> for update with error 0x8024001b
>
>
> ...does anyone know what "Found non-managed non-WU Service registered with
> AU" means? Is this another program "breaking" WU that I need to track
> down
> and get rid of? Or is this a "normal" MS program (like Zune or Windows
> Defender) that receives it's updates via WU?
>
> Once I get that dreaded "WARNING: WU client failed Searching for update
> with
> error 0x8024001b" WU is dead- automatic updating stops working, and
> attempting to update manually via the WU webpage just hangs at the
> "checking
> for updates" screen with the dotted green "lack of progress" indicator,
> with
> the WindowsUpdate.log file seeming to indicate everything's fine, but
> stopping cold at:
>
> 2008-09-23 22:08:56:735 2908 658 COMAPI -------------
> 2008-09-23 22:08:56:735 2908 658 COMAPI -- START -- COMAPI: Search
> [ClientId = WindowsUpdate]
> 2008-09-23 22:08:56:735 2908 658 COMAPI ---------
> 2008-09-23 22:08:56:750 2908 658 COMAPI <<-- SUBMITTED -- COMAPI: Search
> [ClientId = WindowsUpdate]
>
>
> ...and that's all she wrote until I reboot into safe mode and run my batch
> file that wipes the SoftwareDistribution folder and reregisters
> everything.
>
> Sorry about the long winded post, but I wanted to be as complete as
> possible
> without attaching a 2MB log file! Any ideas I can try, (no matter how
> crazy
> they sound!) are appreciated!
>
>
> Thanks!
> -Todd Allcock
> MS MVP - Mobile Devices
> Complete Idiot - Windows Update ;-)

 

[Todd Allcock]

Re: Can't take it anymore! 0x8024001B error returns every day or

"PA Bear [MS MVP]" wrote:

> > Currently running XP SP3 on an HP Pavilion PC, (though my problem predates
> > SP3) and using only Microsoft-branded protections (Windows Firewall,
> > OneCare, Windows Defender, etc.- no third-party security.
>
> I'm not sure I would have installed WinXP SP3 if you were already having
> problems. Did you install WinXP SP3 via Automatic Updates, Microsoft Update
> website, or manually?

It came via Automatic Updates, back in the good old days when WU only
crapped out every few months. I figured at the time "can't hurt, might help!"


> > ...It seems to have gotten worse since installing
> > OneCare
>
> OneCare is a third-party security application, albeit from a division of MS.
> OneCare includes both Defender and its own firewall so you should not have
> Defender (standalone) installed and the Windows Firewall should be disabled.

I'll check if OneCare removed or disabled Defender. I'm ready to remove
OneCare as a test, and go back to old setup (Defender, Windows Firewall and
AVG Free.)


> Before you installed OneCare, had you been running without any anti-virus
> application whatsoever?

No, I was using AVG Free, which is installed on two other XP PCs that never
had this problem.

> Has a Norton or McAfee application ever been installed (e.g., a free trial
> version preinstalled on the machine when you purchased it)?

Yes- a free 90-day trial of Norton which was removed probably a good year
before this ever started.

> > ...Zune software apparently
> > uses WU to manage updates as well.
>
> I'm not too sure you're getting your updates via Windows Update or Microsoft
> Update.
>
> 0x8024001b
> WU_E_SELFUPDATE_IN_PROGRESS
> self-update in progress
>
> Normally, I'd recommend trying Resolution Method 2 in this KB article
> (ignore the title, if need be) to resolve that error:
> http://support.microsoft.com/kb/943144 ...


Been there, done that, bought the T-shirt, as they say (many times, in fact-
I used to try various KB article suggestions until I stumbled upon the
current "repair" scenario of erasing the SD directory and reregistering all
WU-related files.) Though, for laughs, I'm trying the 943144 solution again
now, which brings up another question... why can't I ever stop or restart
wuauserv, or BITS? Any attempt to just hangs them at "stopping the service,"
then I register the .dll and reboot to restart the service. Is that normal?



>
> However, your log suggests that the machine's updating via an WSUS server
> and the error's pointing to a WSUS software-related update:
>
> > 2008-09-23 14:21:01:078 1100 aa8 Setup * Main CAB URL:
> > http://download.windowsupdate.com/v8/microsoftupdate/a/selfupdate/WSUS3/x86/Other
>
> So it'd probably be best to post about your issue in this WSUS-specific
> newsgroup instead, Todd: microsoft.public.windows.server.update_services
>
> Good luck!
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/


Thanks, but I'll ask a parting question: WHY am I getting updates from WSUS?
I thought that was a corporate thing to update computers on a company LAN.
My PC is just a home machine hooked to DSL. What's making Windows trying to
hit a WSUS server? (And, how do I get it to stop?) ;-) By the way, I
checked the WU logs- while WU is trying to update itself (and failing) via
WSUS, any actual XP updates come from the regular WU server, i.e. :

2008-07-09 03:29:14:578 1180 1514 DnldMgr *********** DnldMgr: New
download job [UpdateId = {7F435586-D50F-439A-BDCA-2F16A4924CBE}.100]
***********
2008-07-09 03:29:16:843 1180 1514 DnldMgr * BITS job initialized, JobId =
{FD47B084-9296-47DE-9FAA-046957D1DF1F}
2008-07-09 03:29:16:843 1180 1514 DnldMgr * Downloading from
http://au.download.windowsupdate.co..._ff8ce7e867f2d01cc847eb0d307dafa8d950dcb9.cab
to
C:\WINDOWS\SoftwareDistribution\Download\c36c7f4b6082ffbd96a80985adcf3ca0\WindowsXP-KB951748-x86-express-ENU.cab (full file).
2008-07-09 03:29:16:859 1180 1514 Agent *********
2008-07-09 03:29:16:859 1180 1514 Agent ** END ** Agent: Downloading
updates [CallerId = AutomaticUpdates]



Anyway, thanks for the input, sir! I'll go hit up the WSUS group tomorrow
and see what they think...

Much obliged!

 

[TaurArian]

Re: Can't take it anymore! 0x8024001B error returns every day or

Did you ever reinstall the services?
http://support.microsoft.com/kb/883614

There may be a problem with the services which is preventing you from
stopping and starting the same.


--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


"Todd Allcock" <(elecconnec@AnoOspamL.com)> wrote in message
news:A30B94FB-B204-41B2-A222-58A0F3E4F922@microsoft.com...
>
>
> "PA Bear [MS MVP]" wrote:
>
>> > Currently running XP SP3 on an HP Pavilion PC, (though my problem
>> > predates
>> > SP3) and using only Microsoft-branded protections (Windows Firewall,
>> > OneCare, Windows Defender, etc.- no third-party security.
>>
>> I'm not sure I would have installed WinXP SP3 if you were already having
>> problems. Did you install WinXP SP3 via Automatic Updates, Microsoft
>> Update
>> website, or manually?
>
> It came via Automatic Updates, back in the good old days when WU only
> crapped out every few months. I figured at the time "can't hurt, might
> help!"
>
>
>> > ...It seems to have gotten worse since installing
>> > OneCare
>>
>> OneCare is a third-party security application, albeit from a division of
>> MS.
>> OneCare includes both Defender and its own firewall so you should not
>> have
>> Defender (standalone) installed and the Windows Firewall should be
>> disabled.
>
> I'll check if OneCare removed or disabled Defender. I'm ready to remove
> OneCare as a test, and go back to old setup (Defender, Windows Firewall
> and
> AVG Free.)
>
>
>> Before you installed OneCare, had you been running without any anti-virus
>> application whatsoever?
>
> No, I was using AVG Free, which is installed on two other XP PCs that
> never
> had this problem.
>
>> Has a Norton or McAfee application ever been installed (e.g., a free
>> trial
>> version preinstalled on the machine when you purchased it)?
>
> Yes- a free 90-day trial of Norton which was removed probably a good year
> before this ever started.
>
>> > ...Zune software apparently
>> > uses WU to manage updates as well.
>>
>> I'm not too sure you're getting your updates via Windows Update or
>> Microsoft
>> Update.
>>
>> 0x8024001b
>> WU_E_SELFUPDATE_IN_PROGRESS
>> self-update in progress
>>
>> Normally, I'd recommend trying Resolution Method 2 in this KB article
>> (ignore the title, if need be) to resolve that error:
>> http://support.microsoft.com/kb/943144 ...
>
>
> Been there, done that, bought the T-shirt, as they say (many times, in
> fact-
> I used to try various KB article suggestions until I stumbled upon the
> current "repair" scenario of erasing the SD directory and reregistering
> all
> WU-related files.) Though, for laughs, I'm trying the 943144 solution
> again
> now, which brings up another question... why can't I ever stop or restart
> wuauserv, or BITS? Any attempt to just hangs them at "stopping the
> service,"
> then I register the .dll and reboot to restart the service. Is that
> normal?
>
>
>
>>
>> However, your log suggests that the machine's updating via an WSUS server
>> and the error's pointing to a WSUS software-related update:
>>
>> > 2008-09-23 14:21:01:078 1100 aa8 Setup * Main CAB URL:
>> > http://download.windowsupdate.com/v8/microsoftupdate/a/selfupdate/WSUS3/x86/Other
>>
>> So it'd probably be best to post about your issue in this WSUS-specific
>> newsgroup instead, Todd: microsoft.public.windows.server.update_services
>>
>> Good luck!
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>
>
> Thanks, but I'll ask a parting question: WHY am I getting updates from
> WSUS?
> I thought that was a corporate thing to update computers on a company LAN.
> My PC is just a home machine hooked to DSL. What's making Windows trying
> to
> hit a WSUS server? (And, how do I get it to stop?) ;-) By the way, I
> checked the WU logs- while WU is trying to update itself (and failing) via
> WSUS, any actual XP updates come from the regular WU server, i.e. :
>
> 2008-07-09 03:29:14:578 1180 1514 DnldMgr *********** DnldMgr: New
> download job [UpdateId = {7F435586-D50F-439A-BDCA-2F16A4924CBE}.100]
> ***********
> 2008-07-09 03:29:16:843 1180 1514 DnldMgr * BITS job initialized, JobId
> =
> {FD47B084-9296-47DE-9FAA-046957D1DF1F}
> 2008-07-09 03:29:16:843 1180 1514 DnldMgr * Downloading from
> http://au.download.windowsupdate.co..._ff8ce7e867f2d01cc847eb0d307dafa8d950dcb9.cab
> to
> C:\WINDOWS\SoftwareDistribution\Download\c36c7f4b6082ffbd96a80985adcf3ca0\WindowsXP-KB951748-x86-express-ENU.cab
> (full file).
> 2008-07-09 03:29:16:859 1180 1514 Agent *********
> 2008-07-09 03:29:16:859 1180 1514 Agent ** END ** Agent: Downloading
> updates [CallerId = AutomaticUpdates]
>
>
>
> Anyway, thanks for the input, sir! I'll go hit up the WSUS group tomorrow
> and see what they think...
>
> Much obliged!
>
>
>
>
>
>

 

[PA Bear [MS MVP]]

Re: Can't take it anymore! 0x8024001B error returns every day or

> ...WHY am I getting updates from WSUS?

It's not & my bad, so don't hit WSUS just yet.

>>> 2008-09-23 14:21:01:078 1100 aa8 Setup * Main CAB URL:
>>> http://download.windowsupdate.com/v8/microsoftupdate/a/selfupdate/WSUS3/x86/Other

My bad. Further digging that I should have done before my previous reply (@
2:15 AM!) tells me that the above is NOT pointing to WSUS but the newest
version of Windows Update Agent; cf.
http://blogs.technet.com/mu/archive/2008/07/03/upcoming-update-to-windows-update.aspx).
*That* is what's failing to install.


> ...a free 90-day trial of Norton which was removed probably a good year
> before this ever started.

We may have a winner! Norton apps are notorious for not uninstalling
cleanly. Download/run this removal tool & reboot:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

[ Related discussion, if you're interested:
http://windowssecrets.com/comp/080207#story1 ]

Now you could wait for AU to kick-in again, run it manually (Start | Run |
wuault.exe), or go to Microsoft Update to test.

If still no joy, download/run Eddie Bowers' [MSFT] AURESET tool:
http://www.codeplex.com/aureset/Release/ProjectReleases.aspx?ReleaseId=17263
--
~Robear

Todd Allcock wrote:
> "PA Bear [MS MVP]" wrote:
>>> Currently running XP SP3 on an HP Pavilion PC, (though my problem
>>> predates
>>> SP3) and using only Microsoft-branded protections (Windows Firewall,
>>> OneCare, Windows Defender, etc.- no third-party security.
>>
>> I'm not sure I would have installed WinXP SP3 if you were already having
>> problems. Did you install WinXP SP3 via Automatic Updates, Microsoft
>> Update website, or manually?
>
> It came via Automatic Updates, back in the good old days when WU only
> crapped out every few months. I figured at the time "can't hurt, might
> help!"
>
>>> ...It seems to have gotten worse since installing
>>> OneCare
>>
>> OneCare is a third-party security application, albeit from a division of
>> MS. OneCare includes both Defender and its own firewall so you should not
>> have Defender (standalone) installed and the Windows Firewall should be
>> disabled.
>
> I'll check if OneCare removed or disabled Defender. I'm ready to remove
> OneCare as a test, and go back to old setup (Defender, Windows Firewall
> and
> AVG Free.)
>
>> Before you installed OneCare, had you been running without any anti-virus
>> application whatsoever?
>
> No, I was using AVG Free, which is installed on two other XP PCs that
> never
> had this problem.
>
>> Has a Norton or McAfee application ever been installed (e.g., a free
>> trial
>> version preinstalled on the machine when you purchased it)?
>
> Yes- a free 90-day trial of Norton which was removed probably a good year
> before this ever started.
>
>>> ...Zune software apparently
>>> uses WU to manage updates as well.
>>
>> I'm not too sure you're getting your updates via Windows Update or
>> Microsoft Update.
>>
>> 0x8024001b
>> WU_E_SELFUPDATE_IN_PROGRESS
>> self-update in progress
>>
>> Normally, I'd recommend trying Resolution Method 2 in this KB article
>> (ignore the title, if need be) to resolve that error:
>> http://support.microsoft.com/kb/943144 ...
>
> Been there, done that, bought the T-shirt, as they say (many times, in
> fact-
> I used to try various KB article suggestions until I stumbled upon the
> current "repair" scenario of erasing the SD directory and reregistering
> all
> WU-related files.) Though, for laughs, I'm trying the 943144 solution
> again
> now, which brings up another question... why can't I ever stop or restart
> wuauserv, or BITS? Any attempt to just hangs them at "stopping the
> service,"
> then I register the .dll and reboot to restart the service. Is that
> normal?
>
>> However, your log suggests that the machine's updating via an WSUS server
>> and the error's pointing to a WSUS software-related update:
>>
>>> 2008-09-23 14:21:01:078 1100 aa8 Setup * Main CAB URL:
>>> http://download.windowsupdate.com/v8/microsoftupdate/a/selfupdate/WSUS3/x86/Other
>>
>> So it'd probably be best to post about your issue in this WSUS-specific
>> newsgroup instead, Todd: microsoft.public.windows.server.update_services
>>
>
> Thanks, but I'll ask a parting question: WHY am I getting updates from
> WSUS?
> I thought that was a corporate thing to update computers on a company LAN.
> My PC is just a home machine hooked to DSL. What's making Windows trying
> to
> hit a WSUS server? (And, how do I get it to stop?) ;-) By the way, I
> checked the WU logs- while WU is trying to update itself (and failing) via
> WSUS, any actual XP updates come from the regular WU server, i.e. :
>
> 2008-07-09 03:29:14:578 1180 1514 DnldMgr *********** DnldMgr: New
> download job [UpdateId = {7F435586-D50F-439A-BDCA-2F16A4924CBE}.100]
> ***********
> 2008-07-09 03:29:16:843 1180 1514 DnldMgr * BITS job initialized, JobId
> =
> {FD47B084-9296-47DE-9FAA-046957D1DF1F}
> 2008-07-09 03:29:16:843 1180 1514 DnldMgr * Downloading from
> http://au.download.windowsupdate.co..._ff8ce7e867f2d01cc847eb0d307dafa8d950dcb9.cab
> to
> C:\WINDOWS\SoftwareDistribution\Download\c36c7f4b6082ffbd96a80985adcf3ca0\WindowsXP-KB951748-x86-express-ENU.cab
> (full file). 2008-07-09 03:29:16:859 1180 1514 Agent *********
> 2008-07-09 03:29:16:859 1180 1514 Agent ** END ** Agent: Downloading
> updates [CallerId = AutomaticUpdates]
>
> Anyway, thanks for the input, sir! I'll go hit up the WSUS group tomorrow
> and see what they think...
>
> Much obliged!

 

[Todd Allcock]

Re: Can't take it anymore! 0x8024001B error returns every day or

"TaurArian" wrote:

> Did you ever reinstall the services?
> http://support.microsoft.com/kb/883614
>
> There may be a problem with the services which is preventing you from
> stopping and starting the same.
>
>
> --
>
> TaurArian [MVP] 2005-2009 - Update Services
> http://taurarian.mvps.org
> ======================================
> How to ask a question: http://support.microsoft.com/kb/555375
> Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
>

Of all the myriad of "fixes" I've tried, that is one I never have. I
reinstalled WindowsUpdate 3.0 with the /wuforce command (not for the first
time!) last night and it's working for the moment. I'll try your suggestion
next time it breaks (should be Thursday, maybe Friday at the latest!) in my
continued quest for a permanent fix.

Thanks for the input!

-Todd

 

[Todd Allcock]

Re: Can't take it anymore! 0x8024001B error returns every day or

"PA Bear [MS MVP]" wrote:

> > ...WHY am I getting updates from WSUS?
>
> It's not & my bad, so don't hit WSUS just yet.

Too late- I had nothing better to do last night!



> My bad. Further digging that I should have done before my previous reply (@
> 2:15 AM!) tells me that the above is NOT pointing to WSUS but the newest
> version of Windows Update Agent; cf.
> http://blogs.technet.com/mu/archive/2008/07/03/upcoming-update-to-windows-update.aspx).
> *That* is what's failing to install.

That, at least, makes sense.

> > ...a free 90-day trial of Norton which was removed probably a good year
> > before this ever started.
>
> We may have a winner! Norton apps are notorious for not uninstalling
> cleanly. Download/run this removal tool & reboot:
> http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
>
> [ Related discussion, if you're interested:
> http://windowssecrets.com/comp/080207#story1 ]
>
> Now you could wait for AU to kick-in again, run it manually (Start | Run |
> wuault.exe), or go to Microsoft Update to test.
>
> If still no joy, download/run Eddie Bowers' [MSFT] AURESET tool:
> http://www.codeplex.com/aureset/Release/ProjectReleases.aspx?ReleaseId=17263
> --
> ~Robear

I believe I used a similar cleaner to get rid of Norton at one time, but I'm
certainly game to try again. As I just said in a different reply, I
kickstarted it last night by downloading and reinstalling the WindowsUpdate
3.0 software with the /wuforce parameter, so it's currently working. I'd
rather not try any more fixes until it breaks again, since that dilutes the
troubleshooting! I'll keep in touch with updates (pardon the pun) as the
story unfolds. Thanks for the advice and links!

-Todd

 

[PA Bear [MS MVP]]

Re: Can't take it anymore! 0x8024001B error returns every day or

Todd Allcock wrote:
> "TaurArian" wrote:
>> Did you ever reinstall the services?
>> http://support.microsoft.com/kb/883614
>>
>> There may be a problem with the services which is preventing you from
>> stopping and starting the same.
>
> Of all the myriad of "fixes" I've tried, that is one I never have. I
> reinstalled WindowsUpdate 3.0 with the /wuforce command (not for the first
> time!) last night and it's working for the moment. I'll try your
> suggestion
> next time it breaks (should be Thursday, maybe Friday at the latest!) in
> my
> continued quest for a permanent fix.
>
> Thanks for the input!

That should be the fix, Todd. My apologies: I mistakenly misremembered that
Method 2 in KB943144 included the /wuforce command.
--
~PA Bear
www.ittakesafamilyof.mvps

 

[Harry Johnston [MVP]]

Re: Can't take it anymore! 0x8024001B error returns every day or

Todd Allcock wrote:

> Though, for laughs, I'm trying the 943144 solution again
> now, which brings up another question... why can't I ever stop or restart
> wuauserv, or BITS? Any attempt to just hangs them at "stopping the service,"
> then I register the .dll and reboot to restart the service. Is that normal?

No, and this is most likely the cause of your other problems.

Now that you've manually installed the latest version, can you stop the service
or does it still fail to stop properly?

Harry.

 

[TaurArian]

Re: Can't take it anymore! 0x8024001B error returns every day or

"Todd Allcock" <(elecconnec@AnoOspamL.com)> wrote in message
news:596DAFDA-7FD5-47D2-9144-A271EC4F9E4C@microsoft.com...
>
>
> "TaurArian" wrote:
>
>> Did you ever reinstall the services?
>> http://support.microsoft.com/kb/883614
>>
>> There may be a problem with the services which is preventing you from
>> stopping and starting the same.
>>
>>
>> --
>>
>> TaurArian [MVP] 2005-2009 - Update Services
>> http://taurarian.mvps.org
>> ======================================
>> How to ask a question: http://support.microsoft.com/kb/555375
>> Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
>>
>
> Of all the myriad of "fixes" I've tried, that is one I never have. I
> reinstalled WindowsUpdate 3.0 with the /wuforce command (not for the first
> time!) last night and it's working for the moment. I'll try your
> suggestion
> next time it breaks (should be Thursday, maybe Friday at the latest!) in
> my
> continued quest for a permanent fix.
>
> Thanks for the input!
>
> -Todd




Let me know what happens.
Kaylene

--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco

 

[Todd Allcock]

Re: Can't take it anymore! 0x8024001B error returns every day or

As expected, WU broke again last night. So I tried the fix you suggested.
AU installed fine, but BITS wouldn't, complaining "qmgr.dll (and about 4
other files) couldn't be copied." I tried again in Safe Mode- same problem.
I wrote down and manually copied the 4 files (all were present, and File
Explorer had no problems copying them) but BITS wouldn't start after that
(even after rebooting.)

Another reinstall with the /wuforce parameter got me back up and running, but
AU and BITS still can't be stopped and restarted- the hang while "stopping."

At this point I'm probably just going to rig up a WU repair .bat file to
stick in the Startup folder to "fix" WU everytime I reboot! ;-)




"TaurArian" wrote:

> >> Did you ever reinstall the services?
> >> http://support.microsoft.com/kb/883614
> >>
> >> There may be a problem with the services which is preventing you from
> >> stopping and starting the same.
> >>
> > Of all the myriad of "fixes" I've tried, that is one I never have. I
> > reinstalled WindowsUpdate 3.0 with the /wuforce command (not for the first
> > time!) last night and it's working for the moment. I'll try your
> > suggestion
> > next time it breaks (should be Thursday, maybe Friday at the latest!) in
> > my
> > continued quest for a permanent fix.
> >
> > Thanks for the input!
> >
> > -Todd
>
>
>
>
> Let me know what happens.
> Kaylene
>

 

[Todd Allcock]

Re: Can't take it anymore! 0x8024001B error returns every day or

It still fails to stop (so "restarting" is, of course, still untested!) ;-)



"Harry Johnston [MVP]" wrote:

> Todd Allcock wrote:
>
> > Though, for laughs, I'm trying the 943144 solution again
> > now, which brings up another question... why can't I ever stop or restart
> > wuauserv, or BITS? Any attempt to just hangs them at "stopping the service,"
> > then I register the .dll and reboot to restart the service. Is that normal?
>
> No, and this is most likely the cause of your other problems.
>
> Now that you've manually installed the latest version, can you stop the service
> or does it still fail to stop properly?
>
> Harry.
>

 

[PA Bear [MS MVP]]

Re: Can't take it anymore! 0x8024001B error returns every day or

Thread history:
http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/2a1e822989036cd0

To keep track of things, it helps immensely if you include all of previous
message(s) in your replies to the newsgroup and avoid inline replies, Todd.
Thank you.

Are you doing Repair Installs or Clean Installs? Are you using a WinXP CD
w/SP3 slipstreamed to do the reinstalls? Are you doing these reinstalls
only because of the AU/WU issue?

What anti-virus application or security suite are you installing after each
reinstall? What anti-spyware applications (other than Defender)? What
third-party firewall (if any)? If you're doing Repair Installs, has a
Norton or McAfee application ever been installed on the machine?
--
~PA Bear

Todd Allcock wrote:
> As expected, WU broke again last night. So I tried the fix you suggested.
> AU installed fine, but BITS wouldn't, complaining "qmgr.dll (and about 4
> other files) couldn't be copied." I tried again in Safe Mode- same
> problem.
> I wrote down and manually copied the 4 files (all were present, and File
> Explorer had no problems copying them) but BITS wouldn't start after that
> (even after rebooting.)
>
> Another reinstall with the /wuforce parameter got me back up and running,
> but AU and BITS still can't be stopped and restarted- the hang while
> "stopping."
>
> At this point I'm probably just going to rig up a WU repair .bat file to
> stick in the Startup folder to "fix" WU everytime I reboot! ;-)
>
> "TaurArian" wrote:
>>>> Did you ever reinstall the services?
>>>> http://support.microsoft.com/kb/883614
>>>>
>>>> There may be a problem with the services which is preventing you from
>>>> stopping and starting the same.
>>>>
>>> Of all the myriad of "fixes" I've tried, that is one I never have. I
>>> reinstalled WindowsUpdate 3.0 with the /wuforce command (not for the
>>> first
>>> time!) last night and it's working for the moment. I'll try your
>>> suggestion
>>> next time it breaks (should be Thursday, maybe Friday at the latest!) in
>>> my
>>> continued quest for a permanent fix.
>>>
>>> Thanks for the input!

 

[Harry Johnston [MVP]]

Re: Can't take it anymore! 0x8024001B error returns every day or

Todd Allcock wrote:

> It still fails to stop (so "restarting" is, of course, still untested!) ;-)

OK, at least this provides a way to test any possible fixes immediately.

Let's try this:

Using the Services control panel, change the startup option for wuauserv to
"manual". Reboot the computer. Check that wuauserv is stopped.

Reinstall the latest version of the WUA with the /wuforce flag:

<http://support.microsoft.com/kb/949104>

http://support.microsoft.com/kb/949104

Does the installer claim to have succeeded? Wuauserv should now be running.
Check that it is.

Now see if you can stop wuauserv. If you can't, post the last hundred lines
from WindowsUpdate.log.

If you can, change the startup option for wuauserv back to "automatic". Reboot
the computer. Check that wuauserv is running; check whether you can still stop it.

Harry.


>>> [...] another question... why can't I ever stop or restart
>>> wuauserv, or BITS? Any attempt to just hangs them at "stopping the
>>> service," then I register the .dll and reboot to restart the service.
>>> Is that normal?

 

[Robert Aldwinckle]

Re: Can't take it anymore! 0x8024001B error returns every day or

"Todd Allcock" <(elecconnec@AnoOspamL.com)> wrote in message
news:C8782870-27C5-443A-AAA0-DBC221C41E5A@microsoft.com...
> As expected, WU broke again last night. So I tried the fix you suggested.
> AU installed fine, but BITS wouldn't, complaining "qmgr.dll (and about 4
> other files) couldn't be copied."


Was BITS stopped then?


> I tried again in Safe Mode- same problem.


So it was probably stopped then.


> I wrote down and manually copied the 4 files (all were present, and File
> Explorer had no problems copying them) but BITS wouldn't start after that
> (even after rebooting.)


Try using bitsadmin (from a cmd window) to get more clues:

bitsadmin /util /version /verbose

Note: the same command also provides a repair option.

Otherwise I would try using ProcMon to find out what is going on,
e.g. to at least supplement your "complaining" symptom description. ; )


Good luck

Robert Aldwinckle
---


>
> Another reinstall with the /wuforce parameter got me back up and running, but
> AU and BITS still can't be stopped and restarted- the hang while "stopping."
>
> At this point I'm probably just going to rig up a WU repair .bat file to
> stick in the Startup folder to "fix" WU everytime I reboot! ;-)
>
>
>
>
> "TaurArian" wrote:
>
>> >> Did you ever reinstall the services?
>> >> http://support.microsoft.com/kb/883614
>> >>
>> >> There may be a problem with the services which is preventing you from
>> >> stopping and starting the same.
>> >>
>> > Of all the myriad of "fixes" I've tried, that is one I never have. I
>> > reinstalled WindowsUpdate 3.0 with the /wuforce command (not for the first
>> > time!) last night and it's working for the moment. I'll try your
>> > suggestion
>> > next time it breaks (should be Thursday, maybe Friday at the latest!) in
>> > my
>> > continued quest for a permanent fix.
>> >
>> > Thanks for the input!
>> >
>> > -Todd
>>
>>
>>
>>
>> Let me know what happens.
>> Kaylene
>>
>

 

[Todd Allcock]

Re: Can't take it anymore! 0x8024001B error returns every day or

[I hope I didn't send this more than once- the web interface seems to be
"forgetting" my login!]

Update: After a week, WU is humming along fine, and hasn't "rebroken." A
sincere thanks to all of you for your help.

I think the "fix" that worked was the manual reinstall of BITS and the AU
service that Taurian had suggested:

http://support.microsoft.com/kb/883614 ,

since that's the last thing I tried, and the only thing I tried this time
that I hadn't tried a hundred times before.

To PA Bear, thanks for sticking with me, and to answer your question below,
when I said "reinstall" I meant a reinstall of Windows Update 3.0, not a
reinstall of WinXP.

Thanks again, and if I can ever return the favor when your Windows Mobile
devices give you trouble, you can always find me in the mobile devices
forums!


"PA Bear [MS MVP]" wrote:

> Thread history:
> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/2a1e822989036cd0
>
> To keep track of things, it helps immensely if you include all of previous
> message(s) in your replies to the newsgroup and avoid inline replies, Todd.
> Thank you.
>
> Are you doing Repair Installs or Clean Installs? Are you using a WinXP CD
> w/SP3 slipstreamed to do the reinstalls? Are you doing these reinstalls
> only because of the AU/WU issue?
>
> What anti-virus application or security suite are you installing after each
> reinstall? What anti-spyware applications (other than Defender)? What
> third-party firewall (if any)? If you're doing Repair Installs, has a
> Norton or McAfee application ever been installed on the machine?
> --
> ~PA Bear
>
> Todd Allcock wrote:
> > As expected, WU broke again last night. So I tried the fix you suggested.
> > AU installed fine, but BITS wouldn't, complaining "qmgr.dll (and about 4
> > other files) couldn't be copied." I tried again in Safe Mode- same
> > problem.
> > I wrote down and manually copied the 4 files (all were present, and File
> > Explorer had no problems copying them) but BITS wouldn't start after that
> > (even after rebooting.)
> >
> > Another reinstall with the /wuforce parameter got me back up and running,
> > but AU and BITS still can't be stopped and restarted- the hang while
> > "stopping."
> >
> > At this point I'm probably just going to rig up a WU repair .bat file to
> > stick in the Startup folder to "fix" WU everytime I reboot! ;-)
> >
> > "TaurArian" wrote:
> >>>> Did you ever reinstall the services?
> >>>> http://support.microsoft.com/kb/883614
> >>>>
> >>>> There may be a problem with the services which is preventing you from
> >>>> stopping and starting the same.
> >>>>
> >>> Of all the myriad of "fixes" I've tried, that is one I never have. I
> >>> reinstalled WindowsUpdate 3.0 with the /wuforce command (not for the
> >>> first
> >>> time!) last night and it's working for the moment. I'll try your
> >>> suggestion
> >>> next time it breaks (should be Thursday, maybe Friday at the latest!) in
> >>> my
> >>> continued quest for a permanent fix.
> >>>
> >>> Thanks for the input!