Can't sync school one drive account to one drive for business desktop app

  • Thread starter Thread starter Miki H
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Miki H

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Hi,

I have office 365 pro plus and Microsoft for business provided by school. I just downloaded windows 10, and I can't seem to sync my one drive account (.edu email) to my desktop app. After I paste my library URL, i type in my log in credentials on the next page and get an error message saying "We are unable to sign you into office. Please access your documents through the browser." The one drive (the non business app that came with the computer) had already connected to my old one drive account ,which I don't use anymore, when I logged into my laptop using my microsoft account (email that wasn't my .edu email). Is this a compatibility issue, or is there something I'm doing wrong? Thank you!

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