Can't logon, keeps cycling Logon process

[E-Double]

For some reason we can not log on to a Windows XP, sp3 laptop. This machine

should be free of viruses, spyware, etc... as it was scanned extensively last

week. But for some strange reason today it will not allow us to logon either

in regular mode or Safe mode. It will boot to Windows in both modes and

accept the logon credentials, but after accepting those credentials it will

immediately logoff (before Windows loads) and go back to the WinXP Logon

dialogue box.



TIA for any help on this one ...



e.

 

[Saucy]

When at the logon screen try:



Ctrl + Alt + Del



This will call up the manual logon box - then attempt to log on to the

Administrator account. At least you might get a clue as to whether the

problem is system or account related.







"E-Double" wrote in message

news:AF0B7F70-241B-47E7-9C33-1A9412C9EB8D@microsoft.com...

> For some reason we can not log on to a Windows XP, sp3 laptop. This

> machine

> should be free of viruses, spyware, etc... as it was scanned extensively

> last

> week. But for some strange reason today it will not allow us to logon

> either

> in regular mode or Safe mode. It will boot to Windows in both modes and

> accept the logon credentials, but after accepting those credentials it

> will

> immediately logoff (before Windows loads) and go back to the WinXP Logon

> dialogue box.

>

> TIA for any help on this one ...

>

> e.

 

[Jose]

On Feb 12, 2:31 pm, E-Double

wrote:

> For some reason we can not log on to a Windows XP, sp3 laptop.  This machine

> should be free of viruses, spyware, etc... as it was scanned extensively last

> week.  But for some strange reason today it will not allow us to logon either

> in regular mode or Safe mode.  It will boot to Windows in both modes and

> accept the logon credentials, but after accepting those credentials it will

> immediately logoff (before Windows loads) and go back to the WinXP Logon

> dialogue box.

>

> TIA for any help on this one ...

>

> e.





If you mean no matter how you try to login you see something like:



Loading your personal settings...

Saving you settings...



This is a common symptom of malicious software installed on your

system.



You must boot your system somehow to diagnose and fix the problem.



The best way to start troubleshooting this problem is from the

Windows

Recovery Console.



You can boot the Windows Recovery Console (RC) from a genuine bootable

XP

installation CD or if you don't have a genuine bootable XP

installation CD,

make your own Recovery Console CD using another system. There is no

XP media

required to make your own bootable RC media.



This is not the same as a system recovery or system restore type CD

that may

have come with your system. If you are not sure what you have, create

a bootable

Recovery Console CD using the following instructions.



http://www.bleepingcomputer.com/forums/topic276527.html



When the Recovery Console is successfully loaded, post back telling us

what

method you used to get the Recovery Console loaded and we'll tell you

what

to do next.