Cant log in. Says password wrong but it's not. No option to change it. Help!

  • Thread starter Thread starter fiona
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fiona

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Hi, I'm stuck with my new pc. I set it up initially and was fine then the screen locked and I now can't log back in. It doesn't give me any other sign in options or an option to change password. I have tried resetting the whole thing. Didn't work. I have tried changing password in command prompt. Didn't work. I've restarted it a million times. Didn't work. I'm out of options. Is it something to do with Microsoft hello? How can I turn that off if I can't get past the password screen? Help! All help gratefully received. It's windows 10 pro. Thank you

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