Cant edit or change One Drive folders because of a license issue with a family member's ( MSFT 365 Family plan) PC/Laptop

[Windows 10]

we have a family subscription to MSFT office 365 and my spouse suddenly can't edit change etc her folders in One Drive. There's an error message saying her license is an issue with her subsctpn....but when I log in to Msct )ff 365 /One Drive, it shows all 5 members devices and no error message. How do I fix this error message? She needs access and editing the One Drive We use Windows 10 OS, She has One Drive on her phone, laptop and PC and it's the same issue with all 3.

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