Can't connect Galaxy S20+ to Windows 10 PC - "We're having issues authenticating your devices"

  • Thread starter Thread starter one_eyed_man
  • Start date Start date
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one_eyed_man

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I'm trying to link my Galaxy S20+ to my Windows 10 PC via the Your Phone windows app and am getting the following error as soon as I select "Android" and click Continue:


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In the Link to Windows settings on my phone, I click "Add computer" and scan the QR code, which takes me to this endless loading screen that says - "Check your PC - We're checking one more thing on your PC before we ask for a final permission":


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Additionally, when I click "Done" on my PC, it also has an endless loading wheel.


Both my phone and PC are connected to the same WiFi network.


Troubleshooting I've tried:

  • Restarted my PC
  • Restarted my phone
  • Logged into my Microsoft account in the browser and removed my linked phone
  • Clicked the Repair button in the Your Phone app settings on my PC
  • Clicked the Reset button in the Your Phone app settings on my PC
  • Clicked the Terminate button in the Your Phone app settings on my PC
  • Uninstalled Your Phone via Powershell and reinstalled it on my PC
  • Updated my drivers on my PC
  • Allowed Your Phone to run in background on my PC
  • Turned on Share Across Devices on my PC
  • Disabled Battery Saver on my PC
  • Force Stopped, Cleared Cache, and Cleared Data for Your Phone Companion on my phone
  • Removed the Your Phone Companion Microsoft account from Link to Windows settings on my phone
  • Turned on notifications for Your Phone on my phone
  • Turned on Your Phone under Accessibility settings on my phone
  • Made sure that Airplane Mode, Do Not Disturb, and networking metering are all turned off in my phone
  • Reset network settings in my phone
  • Went into my router settings and set my DNS servers to 8.8.8.8 and 8.8.4.4
  • Performed an in-place "Upgrade Now" Windows re-install


Any help would be appreciated!

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