Cant change my pin because it requires me to get a text from a phone number that hasn't been used by me in over 10 years

[Yan Schechter]

Tried calling Microsoft to try to understand why its trying to send a text to a phone that was updated in my profile 10 years ago. After pressing every option possible the voice response system hung up. Called Microsoft's employee help and they said they can't help and told me to call the 800 number that I wasted 20 minutes and didn't get a live person.With no online chat and no phone support I'[m not sure what Microsoft expects me and every other user in the world todo?????Windows seems like a dead end product without support.

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