Can’t access laptop lots of PIN trouble

[IRO ATHANASIADOU]

Hi so I’m trying to log in my laptop and I’ve enter every possible pin I could have set at the startup screen, nothing works. Upon clicking forgot password the following pops up “search for app in the store? You need to install an app for this task…” either clicking yes or no nothing happens. Because apparently the store can’t be accessed at this point. Before you let me know what I can do, I have to let you know about the following -I have already gone into safe mode. Still asks for pin-there isn’t any other icon with alternative sign in options-connection bars appear ok and the pc is set up

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