Cannot open .asx URLs

  • Thread starter Thread starter Softshell
  • Start date Start date
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Softshell

Guest
I'm running IE8 on a Vista Home Premium 64 bit with SP2. I can no longer

click on a media link on several web pages I visit to open up the media in

Media Player 11. Whenever I click on a media link with a .asx file I receive

an error message that "Internet Explorer cannot display the web page". The

open way I can open the link is to open Media Player, select File then Open

URL then manually enter the URL. This was not a problem until I installed

IE8. To see if the problem might be due to IE8, I temporarily installed

Mozilla's Firefox and the URL links I select will work with Firefox. Media

Player is the default program to open any .asx files . The problem seems to

be only with .asx files and IE8, as .mp3 files open with no problems. Any

suggestions will be appreciated, short of ditching Internet Explorer which I

prefer over Firefox. Thanks.

--
 
Thank you for stating your full Windows version in your first post!





Are you accessing the web pages via IE8 32-bit or IE8 64-bit?



1. Does the behavior persist if you start IE in No Add-ons mode?



=> Start | (All) Programs | Accessories | System Tools | Internet

Explorer (No add-ons).



Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to IE7 &

IE8 in all OSS]

http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx



2. Does the behavior persist if you Reset IE Advanced settings (RIES)?

http://support.microsoft.com/kb/923737



3. What anti-virus application or security suite is installed and is your

subscription current? What anti-spyware applications (other than Defender)?

What third-party firewall (if any)? Were any of these applications running

in the background when you installed IE8?



4. Has a(nother) Norton or McAfee application ever been installed on this

machine (e.g., a free-trial version that came preinstalled when you bought

it)?

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Client - since 2002





Softshell wrote:

> I'm running IE8 on a Vista Home Premium 64 bit with SP2. I can no longer

> click on a media link on several web pages I visit to open up the media in

> Media Player 11. Whenever I click on a media link with a .asx file I

> receive an error message that "Internet Explorer cannot display the web

> page". The open way I can open the link is to open Media Player, select

> File then Open URL then manually enter the URL. This was not a problem

> until I installed IE8. To see if the problem might be due to IE8, I

> temporarily installed Mozilla's Firefox and the URL links I select will

> work with Firefox. Media Player is the default program to open any .asx

> files . The problem seems to be only with .asx files and IE8, as .mp3

> files open with no problems. Any suggestions will be appreciated, short

> of

> ditching Internet Explorer which I prefer over Firefox. Thanks.
 
Hi,



Which sites? one or two will do.



There are security considerations with opening asx files from the internet.

It is important that you have not changed the default IE Security zone

settings.



Tools>Internet Options - Security tab, click "Reset all zones to default".



Normally asx files WILL open in the associated 'Player' (WMP). Web sites

should not be offering links to asx files, rather they should be using an

embedded 'Player' in their pages that use the link to the asx file as the

source.



This was introduced as a security measure with XP SP2 and since IE7.



Regards.



"Softshell" wrote in message

news:12CA5699-04C2-4BEB-9772-D963E3D8C3B0@microsoft.com...

> I'm running IE8 on a Vista Home Premium 64 bit with SP2. I can no longer

> click on a media link on several web pages I visit to open up the media in

> Media Player 11. Whenever I click on a media link with a .asx file I

> receive

> an error message that "Internet Explorer cannot display the web page".

> The

> open way I can open the link is to open Media Player, select File then

> Open

> URL then manually enter the URL. This was not a problem until I installed

> IE8. To see if the problem might be due to IE8, I temporarily installed

> Mozilla's Firefox and the URL links I select will work with Firefox.

> Media

> Player is the default program to open any .asx files . The problem seems

> to

> be only with .asx files and IE8, as .mp3 files open with no problems. Any

> suggestions will be appreciated, short of ditching Internet Explorer which

> I

> prefer over Firefox. Thanks.

> --

>

>
 
Hi,



Where are you located? (country)



As of Feb 1, all CBS, AOL and Yahoo music streams are unavailable to users

outside of the US.



(some steaming sites have not been blocked yet though... who's to blame?

suits, lots and lots of suits)



Regards.



"Softshell" wrote in message

news:12CA5699-04C2-4BEB-9772-D963E3D8C3B0@microsoft.com...

> I'm running IE8 on a Vista Home Premium 64 bit with SP2. I can no longer

> click on a media link on several web pages I visit to open up the media in

> Media Player 11. Whenever I click on a media link with a .asx file I

> receive

> an error message that "Internet Explorer cannot display the web page".

> The

> open way I can open the link is to open Media Player, select File then

> Open

> URL then manually enter the URL. This was not a problem until I installed

> IE8. To see if the problem might be due to IE8, I temporarily installed

> Mozilla's Firefox and the URL links I select will work with Firefox.

> Media

> Player is the default program to open any .asx files . The problem seems

> to

> be only with .asx files and IE8, as .mp3 files open with no problems. Any

> suggestions will be appreciated, short of ditching Internet Explorer which

> I

> prefer over Firefox. Thanks.

> --

>

>
 
"Softshell" wrote in message

news:12CA5699-04C2-4BEB-9772-D963E3D8C3B0@microsoft.com...

> I'm running IE8 on a Vista Home Premium 64 bit with SP2. I can no longer

> click on a media link on several web pages I visit to open up the media in

> Media Player 11. Whenever I click on a media link with a .asx file I

> receive

> an error message that "Internet Explorer cannot display the web page".

> The

> open way I can open the link is to open Media Player, select File then

> Open

> URL then manually enter the URL. This was not a problem until I installed

> IE8. To see if the problem might be due to IE8, I temporarily installed

> Mozilla's Firefox and the URL links I select will work with Firefox.

> Media

> Player is the default program to open any .asx files . The problem seems

> to

> be only with .asx files and IE8, as .mp3 files open with no problems. Any

> suggestions will be appreciated, short of ditching Internet Explorer which

> I

> prefer over Firefox. Thanks.



Does "Windows Live Photo Gallery" play a role here, see:

http://support.microsoft.com/kb/974538



Do you have the .asx file association set properly?

How To Set or Change File Associations in Vista, see:

http://www.winvistaclub.com/t19.html



Set Program Associations and Defaults

http://windows.microsoft.com/en-US/windows-vista/Change-which-programs-Windows-uses-by-default



Good luck,



Donald Anadell





> --

>
 
I access the web pages normally with IE 32-bit. Since IE 64-bit is also on

my Start Menu I've tried accessing these sites with it, but with the same

negative results.



To address your specific questions:



1. The behavior is the same with IE in No Add-ons mode.



2. I reset Advanced Settings and the problem still persists.



3. I'm using Norton 360, Version 4.0. My subscription is current. There

are no third-party firewalls in use. IE 8 was installed automatically as

part of Windows Automatic Updates and Norton 360 was running in the

background.



4. There was a trial version of Norton 360 on the machine, but I used

Norton's Removal Tool to purge the trial version before installing N360, 2.0.



One other thing I tried recently was to download RealPlayer's free version.

Once I changed the default program for opening .asx files from Windows Media

Player to RealPlayer, I was able to connect to the web site's streaming. I

had even contacted the web sites in question to ask if they were having

connection issues from other users and they all replied that, no, they

weren't.

Thanks .





"PA Bear [MS MVP]" wrote:



> Thank you for stating your full Windows version in your first post!

>

>

> Are you accessing the web pages via IE8 32-bit or IE8 64-bit?

>

> 1. Does the behavior persist if you start IE in No Add-ons mode?

>

> => Start | (All) Programs | Accessories | System Tools | Internet

> Explorer (No add-ons).

>

> Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to IE7 &

> IE8 in all OSS]

> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

>

> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?

> http://support.microsoft.com/kb/923737

>

> 3. What anti-virus application or security suite is installed and is your

> subscription current? What anti-spyware applications (other than Defender)?

> What third-party firewall (if any)? Were any of these applications running

> in the background when you installed IE8?

>

> 4. Has a(nother) Norton or McAfee application ever been installed on this

> machine (e.g., a free-trial version that came preinstalled when you bought

> it)?

> --

> ~Robear Dyer (PA Bear)

> MS MVP-IE, Mail, Security, Windows Client - since 2002

>

>

> Softshell wrote:

> > I'm running IE8 on a Vista Home Premium 64 bit with SP2. I can no longer

> > click on a media link on several web pages I visit to open up the media in

> > Media Player 11. Whenever I click on a media link with a .asx file I

> > receive an error message that "Internet Explorer cannot display the web

> > page". The open way I can open the link is to open Media Player, select

> > File then Open URL then manually enter the URL. This was not a problem

> > until I installed IE8. To see if the problem might be due to IE8, I

> > temporarily installed Mozilla's Firefox and the URL links I select will

> > work with Firefox. Media Player is the default program to open any .asx

> > files . The problem seems to be only with .asx files and IE8, as .mp3

> > files open with no problems. Any suggestions will be appreciated, short

> > of

> > ditching Internet Explorer which I prefer over Firefox. Thanks.

>

> .

>
 
Hi,

Country is the United States.



Here are two sites that I have problems with:

http://www.bbnradio.org/WCM4/Home/tabid/70/Default.aspx

and

http://www.fbnradio.com/



Security zones are, and have always been, at default settings.



Interestingly enough, as I replied to PA Bear, I downloaded RealPlayer (free

version), changed the default program to open .asx links from Windows Media

Player to RealPlayer, and the "Play" and "Listen Live" links to streaming on

these sites open up with no problems in RealPlayer. I contacted these sites

when the problem first came up and they both responded that no other users

had reported any difficulty. I can receive streaming from these sites now,

only not in Windows Media Player. As I mentioned in my original post, by

installing Mozilla's Firefox browser I was able to open these two streams in

Windows Media Player with no problems.



Thanks.

--

Joseph





"rob^_^" wrote:



> Hi,

>

> Which sites? one or two will do.

>

> There are security considerations with opening asx files from the internet.

> It is important that you have not changed the default IE Security zone

> settings.

>

> Tools>Internet Options - Security tab, click "Reset all zones to default".

>

> Normally asx files WILL open in the associated 'Player' (WMP). Web sites

> should not be offering links to asx files, rather they should be using an

> embedded 'Player' in their pages that use the link to the asx file as the

> source.

>

> This was introduced as a security measure with XP SP2 and since IE7.

>

> Regards.

>

> "Softshell" wrote in message

> news:12CA5699-04C2-4BEB-9772-D963E3D8C3B0@microsoft.com...

> > I'm running IE8 on a Vista Home Premium 64 bit with SP2. I can no longer

> > click on a media link on several web pages I visit to open up the media in

> > Media Player 11. Whenever I click on a media link with a .asx file I

> > receive

> > an error message that "Internet Explorer cannot display the web page".

> > The

> > open way I can open the link is to open Media Player, select File then

> > Open

> > URL then manually enter the URL. This was not a problem until I installed

> > IE8. To see if the problem might be due to IE8, I temporarily installed

> > Mozilla's Firefox and the URL links I select will work with Firefox.

> > Media

> > Player is the default program to open any .asx files . The problem seems

> > to

> > be only with .asx files and IE8, as .mp3 files open with no problems. Any

> > suggestions will be appreciated, short of ditching Internet Explorer which

> > I

> > prefer over Firefox. Thanks.

> > --

> >

> >
 
Donald,

I don't use Windows Live Photo Gallery to open anything, even though it's

installed on my system.



File associations are set and all defaults are in place.



Program Associations and all Defaults are set for Windows Media Player.



As I mentioned in my original post, when I used Mozilla's Firefox as my

browser, the sites' streaming programs would open fine in Windows Media

Player. There's just some glitch between IE8 and WMP. Installing RealPlayer

as my default program for these .asx files has corrected the issue when I

open with IE8. I would prefer to use WMP, but this work-around does the

trick.

Thanks.

--

Joseph





"Donald Anadell" wrote:



>

> "Softshell" wrote in message

> news:12CA5699-04C2-4BEB-9772-D963E3D8C3B0@microsoft.com...

> > I'm running IE8 on a Vista Home Premium 64 bit with SP2. I can no longer

> > click on a media link on several web pages I visit to open up the media in

> > Media Player 11. Whenever I click on a media link with a .asx file I

> > receive

> > an error message that "Internet Explorer cannot display the web page".

> > The

> > open way I can open the link is to open Media Player, select File then

> > Open

> > URL then manually enter the URL. This was not a problem until I installed

> > IE8. To see if the problem might be due to IE8, I temporarily installed

> > Mozilla's Firefox and the URL links I select will work with Firefox.

> > Media

> > Player is the default program to open any .asx files . The problem seems

> > to

> > be only with .asx files and IE8, as .mp3 files open with no problems. Any

> > suggestions will be appreciated, short of ditching Internet Explorer which

> > I

> > prefer over Firefox. Thanks.

>

> Does "Windows Live Photo Gallery" play a role here, see:

> http://support.microsoft.com/kb/974538

>

> Do you have the .asx file association set properly?

> How To Set or Change File Associations in Vista, see:

> http://www.winvistaclub.com/t19.html

>

> Set Program Associations and Defaults

> http://windows.microsoft.com/en-US/windows-vista/Change-which-programs-Windows-uses-by-default

>

> Good luck,

>

> Donald Anadell

>

>

> > --

> >

>

>

> .

>
 
"Softshell" wrote in message

news:055120D2-A1EE-4A0C-A22D-7D97A40D5AFC@microsoft.com...

> Donald,



> I don't use Windows Live Photo Gallery to open anything, even though it's

> installed on my system.



Did you read the article closely, it didn't say the problem stems form using

Windows Live Photo Gallery to "open anything". It states that the problem

arises from either installing, upgrading or uninstalling Windows Live Photo

Gallery.



So did you attempt to use the fix offered in that article?



Good luck,



Donald Anadell









>

> File associations are set and all defaults are in place.

>

> Program Associations and all Defaults are set for Windows Media Player.

>

> As I mentioned in my original post, when I used Mozilla's Firefox as my

> browser, the sites' streaming programs would open fine in Windows Media

> Player. There's just some glitch between IE8 and WMP. Installing

> RealPlayer

> as my default program for these .asx files has corrected the issue when I

> open with IE8. I would prefer to use WMP, but this work-around does the

> trick.

> Thanks.

> --

> Joseph

>

>

> "Donald Anadell" wrote:

>

>>

>> "Softshell" wrote in message

>> news:12CA5699-04C2-4BEB-9772-D963E3D8C3B0@microsoft.com...

>> > I'm running IE8 on a Vista Home Premium 64 bit with SP2. I can no

>> > longer

>> > click on a media link on several web pages I visit to open up the media

>> > in

>> > Media Player 11. Whenever I click on a media link with a .asx file I

>> > receive

>> > an error message that "Internet Explorer cannot display the web page".

>> > The

>> > open way I can open the link is to open Media Player, select File then

>> > Open

>> > URL then manually enter the URL. This was not a problem until I

>> > installed

>> > IE8. To see if the problem might be due to IE8, I temporarily

>> > installed

>> > Mozilla's Firefox and the URL links I select will work with Firefox.

>> > Media

>> > Player is the default program to open any .asx files . The problem

>> > seems

>> > to

>> > be only with .asx files and IE8, as .mp3 files open with no problems.

>> > Any

>> > suggestions will be appreciated, short of ditching Internet Explorer

>> > which

>> > I

>> > prefer over Firefox. Thanks.

>>

>> Does "Windows Live Photo Gallery" play a role here, see:

>> http://support.microsoft.com/kb/974538

>>

>> Do you have the .asx file association set properly?

>> How To Set or Change File Associations in Vista, see:

>> http://www.winvistaclub.com/t19.html

>>

>> Set Program Associations and Defaults

>> http://windows.microsoft.com/en-US/windows-vista/Change-which-programs-Windows-uses-by-default

>>

>> Good luck,

>>

>> Donald Anadell

>>

>>

>> > --

>> >

>>

>>

>> .

>>
 
[I'm waiting for you to reply to Donald's last post before I post anything

further.]



Softshell wrote:

> I access the web pages normally with IE 32-bit. Since IE 64-bit is also

> on

> my Start Menu I've tried accessing these sites with it, but with the same

> negative results.

>

> To address your specific questions:

>

> 1. The behavior is the same with IE in No Add-ons mode.

>

> 2. I reset Advanced Settings and the problem still persists.

>

> 3. I'm using Norton 360, Version 4.0. My subscription is current. There

> are no third-party firewalls in use. IE 8 was installed automatically as

> part of Windows Automatic Updates and Norton 360 was running in the

> background.

>

> 4. There was a trial version of Norton 360 on the machine, but I used

> Norton's Removal Tool to purge the trial version before installing N360,

> 2.0.

>

> One other thing I tried recently was to download RealPlayer's free

> version.

> Once I changed the default program for opening .asx files from Windows

> Media

> Player to RealPlayer, I was able to connect to the web site's streaming.

> I

> had even contacted the web sites in question to ask if they were having

> connection issues from other users and they all replied that, no, they

> weren't.

> Thanks .

>

>

> "PA Bear [MS MVP]" wrote:

>

>> Thank you for stating your full Windows version in your first post!

>>

>>

>> Are you accessing the web pages via IE8 32-bit or IE8 64-bit?

>>

>> 1. Does the behavior persist if you start IE in No Add-ons mode?

>>

>> => Start | (All) Programs | Accessories | System Tools | Internet

>> Explorer (No add-ons).

>>

>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to IE7

>> &

>> IE8 in all OSS]

>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

>>

>> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?

>> http://support.microsoft.com/kb/923737

>>

>> 3. What anti-virus application or security suite is installed and is your

>> subscription current? What anti-spyware applications (other than

>> Defender)? What third-party firewall (if any)? Were any of these

>> applications running in the background when you installed IE8?

>>

>> 4. Has a(nother) Norton or McAfee application ever been installed on this

>> machine (e.g., a free-trial version that came preinstalled when you

>> bought

>> it)?

>> --

>> ~Robear Dyer (PA Bear)

>> MS MVP-IE, Mail, Security, Windows Client - since 2002

>>

>>

>> Softshell wrote:

>>> I'm running IE8 on a Vista Home Premium 64 bit with SP2. I can no

>>> longer

>>> click on a media link on several web pages I visit to open up the media

>>> in

>>> Media Player 11. Whenever I click on a media link with a .asx file I

>>> receive an error message that "Internet Explorer cannot display the web

>>> page". The open way I can open the link is to open Media Player,

>>> select

>>> File then Open URL then manually enter the URL. This was not a problem

>>> until I installed IE8. To see if the problem might be due to IE8, I

>>> temporarily installed Mozilla's Firefox and the URL links I select will

>>> work with Firefox. Media Player is the default program to open any .asx

>>> files . The problem seems to be only with .asx files and IE8, as .mp3

>>> files open with no problems. Any suggestions will be appreciated, short

>>> of

>>> ditching Internet Explorer which I prefer over Firefox. Thanks.

>>

>> .
 
[Still waiting...]



PA Bear [MS MVP] wrote:

> [I'm waiting for you to reply to Donald's last post before I post anything

> further.]

>

> Softshell wrote:

>> I access the web pages normally with IE 32-bit. Since IE 64-bit is also

>> on

>> my Start Menu I've tried accessing these sites with it, but with the same

>> negative results.

>>

>> To address your specific questions:

>>

>> 1. The behavior is the same with IE in No Add-ons mode.

>>

>> 2. I reset Advanced Settings and the problem still persists.

>>

>> 3. I'm using Norton 360, Version 4.0. My subscription is current. There

>> are no third-party firewalls in use. IE 8 was installed automatically as

>> part of Windows Automatic Updates and Norton 360 was running in the

>> background.

>>

>> 4. There was a trial version of Norton 360 on the machine, but I used

>> Norton's Removal Tool to purge the trial version before installing N360,

>> 2.0.

>>

>> One other thing I tried recently was to download RealPlayer's free

>> version.

>> Once I changed the default program for opening .asx files from Windows

>> Media

>> Player to RealPlayer, I was able to connect to the web site's streaming.

>> I

>> had even contacted the web sites in question to ask if they were having

>> connection issues from other users and they all replied that, no, they

>> weren't.

>> Thanks .

>>

>>

>> "PA Bear [MS MVP]" wrote:

>>

>>> Thank you for stating your full Windows version in your first post!

>>>

>>>

>>> Are you accessing the web pages via IE8 32-bit or IE8 64-bit?

>>>

>>> 1. Does the behavior persist if you start IE in No Add-ons mode?

>>>

>>> => Start | (All) Programs | Accessories | System Tools | Internet

>>> Explorer (No add-ons).

>>>

>>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to

>>> IE7

>>> &

>>> IE8 in all OSS]

>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

>>>

>>> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?

>>> http://support.microsoft.com/kb/923737

>>>

>>> 3. What anti-virus application or security suite is installed and is

>>> your

>>> subscription current? What anti-spyware applications (other than

>>> Defender)? What third-party firewall (if any)? Were any of these

>>> applications running in the background when you installed IE8?

>>>

>>> 4. Has a(nother) Norton or McAfee application ever been installed on

>>> this

>>> machine (e.g., a free-trial version that came preinstalled when you

>>> bought

>>> it)?

>>> --

>>> ~Robear Dyer (PA Bear)

>>> MS MVP-IE, Mail, Security, Windows Client - since 2002

>>>

>>>

>>> Softshell wrote:

>>>> I'm running IE8 on a Vista Home Premium 64 bit with SP2. I can no

>>>> longer

>>>> click on a media link on several web pages I visit to open up the media

>>>> in

>>>> Media Player 11. Whenever I click on a media link with a .asx file I

>>>> receive an error message that "Internet Explorer cannot display the web

>>>> page". The open way I can open the link is to open Media Player,

>>>> select

>>>> File then Open URL then manually enter the URL. This was not a problem

>>>> until I installed IE8. To see if the problem might be due to IE8, I

>>>> temporarily installed Mozilla's Firefox and the URL links I select will

>>>> work with Firefox. Media Player is the default program to open any

>>>> .asx

>>>> files . The problem seems to be only with .asx files and IE8, as .mp3

>>>> files open with no problems. Any suggestions will be appreciated,

>>>> short

>>>> of

>>>> ditching Internet Explorer which I prefer over Firefox. Thanks.

>>>

>>> .
 
Hi Donald,

I did start reading the article you referred to in your original reply.

But, since I wasn't having any problems opening Video Files referred to in

the article's title, I didn't read past the section labled Cause. After

receiving your last reply I have read the entire article, but am reluctant to

try the Resolution the article suggests, that is, modifying the registry --my

blood runs cold just thinking about registry modification. To do this task,

I would probably need more than the good luck you wished me.



I do appreciate all of your comments and suggestions.



Thanks again.





--

Joseph





"Donald Anadell" wrote:



>

> "Softshell" wrote in message

> news:055120D2-A1EE-4A0C-A22D-7D97A40D5AFC@microsoft.com...

> > Donald,

>

> > I don't use Windows Live Photo Gallery to open anything, even though it's

> > installed on my system.

>

> Did you read the article closely, it didn't say the problem stems form using

> Windows Live Photo Gallery to "open anything". It states that the problem

> arises from either installing, upgrading or uninstalling Windows Live Photo

> Gallery.

>

> So did you attempt to use the fix offered in that article?

>

> Good luck,

>

> Donald Anadell

>

>

>

>

> >

> > File associations are set and all defaults are in place.

> >

> > Program Associations and all Defaults are set for Windows Media Player.

> >

> > As I mentioned in my original post, when I used Mozilla's Firefox as my

> > browser, the sites' streaming programs would open fine in Windows Media

> > Player. There's just some glitch between IE8 and WMP. Installing

> > RealPlayer

> > as my default program for these .asx files has corrected the issue when I

> > open with IE8. I would prefer to use WMP, but this work-around does the

> > trick.

> > Thanks.

> > --

> > Joseph

> >

> >

> > "Donald Anadell" wrote:

> >

> >>

> >> "Softshell" wrote in message

> >> news:12CA5699-04C2-4BEB-9772-D963E3D8C3B0@microsoft.com...

> >> > I'm running IE8 on a Vista Home Premium 64 bit with SP2. I can no

> >> > longer

> >> > click on a media link on several web pages I visit to open up the media

> >> > in

> >> > Media Player 11. Whenever I click on a media link with a .asx file I

> >> > receive

> >> > an error message that "Internet Explorer cannot display the web page".

> >> > The

> >> > open way I can open the link is to open Media Player, select File then

> >> > Open

> >> > URL then manually enter the URL. This was not a problem until I

> >> > installed

> >> > IE8. To see if the problem might be due to IE8, I temporarily

> >> > installed

> >> > Mozilla's Firefox and the URL links I select will work with Firefox.

> >> > Media

> >> > Player is the default program to open any .asx files . The problem

> >> > seems

> >> > to

> >> > be only with .asx files and IE8, as .mp3 files open with no problems.

> >> > Any

> >> > suggestions will be appreciated, short of ditching Internet Explorer

> >> > which

> >> > I

> >> > prefer over Firefox. Thanks.

> >>

> >> Does "Windows Live Photo Gallery" play a role here, see:

> >> http://support.microsoft.com/kb/974538

> >>

> >> Do you have the .asx file association set properly?

> >> How To Set or Change File Associations in Vista, see:

> >> http://www.winvistaclub.com/t19.html

> >>

> >> Set Program Associations and Defaults

> >> http://windows.microsoft.com/en-US/windows-vista/Change-which-programs-Windows-uses-by-default

> >>

> >> Good luck,

> >>

> >> Donald Anadell

> >>

> >>

> >> > --

> >> >

> >>

> >>

> >> .

> >>

>

>

> .

>
 
> 3. I'm using Norton 360, Version 4.0...

>

> 4. There was a trial version of Norton 360 on the machine, but I used

> Norton's Removal Tool to purge the trial version before installing N360,

> 2.0.



You should have run the removal tool before upgrading to/installing N360 3.0

and N360 4.0, too.



1. Download the Norton Removal Tool, saving it to your desktop:

ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe



2. Close any open applications (i.e., anything with an icon on the taskbar).



3. After making certain you have a copy of your Product Key handy, uninstall

N360, LiveUpdate and any Norton Add-ons via Control Panel | Programs |

Uninstall a program (or Control Panel | Programs and Features, if using

Classic view).



4. IMPORTANT! => Enable the Windows Firewall immediately after rebooting.



NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,

browsing; reading email; chatting) until you've completed Step #7 below!



5. Right-click on the file you saved in Step #1 above and select Run as

Administrator. Don't TOUCH your keyboard until the run completes, then

reboot.



6. Do a clean install of N360 2010 using your Product ID & reboot:

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080514162318EN



TIP: Do not enable or install any Norton Add-ons (e.g., Norton

Anti-Phishing) just yet.



7. Manually and repeatedly run LiveUpdate until you get a "no more updates"

prompt.



8. Test.







Softshell wrote:

> I access the web pages normally with IE 32-bit. Since IE 64-bit is also

> on

> my Start Menu I've tried accessing these sites with it, but with the same

> negative results.

>

> To address your specific questions:

>

> 1. The behavior is the same with IE in No Add-ons mode.

>

> 2. I reset Advanced Settings and the problem still persists.

>

> 3. I'm using Norton 360, Version 4.0. My subscription is current. There

> are no third-party firewalls in use. IE 8 was installed automatically as

> part of Windows Automatic Updates and Norton 360 was running in the

> background.

>

> 4. There was a trial version of Norton 360 on the machine, but I used

> Norton's Removal Tool to purge the trial version before installing N360,

> 2.0.

>

> One other thing I tried recently was to download RealPlayer's free

> version.

> Once I changed the default program for opening .asx files from Windows

> Media

> Player to RealPlayer, I was able to connect to the web site's streaming.

> I

> had even contacted the web sites in question to ask if they were having

> connection issues from other users and they all replied that, no, they

> weren't.

> Thanks .

>

>

> "PA Bear [MS MVP]" wrote:

>

>> Thank you for stating your full Windows version in your first post!

>>

>>

>> Are you accessing the web pages via IE8 32-bit or IE8 64-bit?

>>

>> 1. Does the behavior persist if you start IE in No Add-ons mode?

>>

>> => Start | (All) Programs | Accessories | System Tools | Internet

>> Explorer (No add-ons).

>>

>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to IE7

>> &

>> IE8 in all OSS]

>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

>>

>> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?

>> http://support.microsoft.com/kb/923737

>>

>> 3. What anti-virus application or security suite is installed and is your

>> subscription current? What anti-spyware applications (other than

>> Defender)? What third-party firewall (if any)? Were any of these

>> applications running in the background when you installed IE8?

>>

>> 4. Has a(nother) Norton or McAfee application ever been installed on this

>> machine (e.g., a free-trial version that came preinstalled when you

>> bought

>> it)?

>> --

>> ~Robear Dyer (PA Bear)

>> MS MVP-IE, Mail, Security, Windows Client - since 2002

>>

>>

>> Softshell wrote:

>>> I'm running IE8 on a Vista Home Premium 64 bit with SP2. I can no

>>> longer

>>> click on a media link on several web pages I visit to open up the media

>>> in

>>> Media Player 11. Whenever I click on a media link with a .asx file I

>>> receive an error message that "Internet Explorer cannot display the web

>>> page". The open way I can open the link is to open Media Player,

>>> select

>>> File then Open URL then manually enter the URL. This was not a problem

>>> until I installed IE8. To see if the problem might be due to IE8, I

>>> temporarily installed Mozilla's Firefox and the URL links I select will

>>> work with Firefox. Media Player is the default program to open any .asx

>>> files . The problem seems to be only with .asx files and IE8, as .mp3

>>> files open with no problems. Any suggestions will be appreciated, short

>>> of

>>> ditching Internet Explorer which I prefer over Firefox. Thanks.

>>

>> .
 
"Softshell" wrote in message

news:D9193BA7-D80A-476A-BBFE-9CB4CE44DE2C@microsoft.com...

> Hi Donald,

> I did start reading the article you referred to in your original reply.

> But, since I wasn't having any problems opening Video Files referred to in

> the article's title, I didn't read past the section labled Cause. After

> receiving your last reply I have read the entire article, but am reluctant

> to

> try the Resolution the article suggests, that is, modifying the

> registry --my

> blood runs cold just thinking about registry modification. To do this

> task,

> I would probably need more than the good luck you wished me.

>

> I do appreciate all of your comments and suggestions.



Humm...



Let's see if I have this correct. You don't mind changing your Registry

Settings by first installing Windows Live Photo Gallery, and then

compounding that by changing the Registry Settings again by installing the

Real Player and setting it as the default Player.



But you do mind making a Registry change that might undo all the changes

you've already made.



It seems pretty obvious at this point that your default .asx file

association has been hosed, first by the installation of Window Live Photo

Gallery, and then again by your installation of the Real Player.



I only see two courses of action for to try and remedy this .asx file

association problem. You can first try resetting Windows Media Player back

as the default Player:



1. Go to "Default Programs", "Set program access and computer defaults".

2. Select "Windows Media Player" as the default - Do Not select, "use my

current media player"



If the above fails to rectify the .asx file association problem, then you're

left with trying the Registry fix offered at the MS site I directed you to

in my first reply in this thread:

http://support.microsoft.com/kb/974538



Note: You should always back up your Registry before making any manual

changes.



Backing up the Registry in Windows Vista:

http://windows.microsoft.com/en-US/windows-vista/Back-up-the-registry



Since this is technically not an IE8 issue, but rather a Windows Media

Player issue, you might try posting about your issues in the Windows Media

Player newsgroup:



Via a Proper News Reader:

news://msnews.microsoft.com/microsoft.public.windowsmedia.player



Via a Web Browser:

http://www.microsoft.com/communitie...08d-117a-4d9c-9ba5-55785432b592&lang=en&cr=us



Good luck,



Donald Anadell







>

> Thanks again.

>

>

> --

> Joseph

>

>

> "Donald Anadell" wrote:

>

>>

>> "Softshell" wrote in message

>> news:055120D2-A1EE-4A0C-A22D-7D97A40D5AFC@microsoft.com...

>> > Donald,

>>

>> > I don't use Windows Live Photo Gallery to open anything, even though

>> > it's

>> > installed on my system.

>>

>> Did you read the article closely, it didn't say the problem stems form

>> using

>> Windows Live Photo Gallery to "open anything". It states that the

>> problem

>> arises from either installing, upgrading or uninstalling Windows Live

>> Photo

>> Gallery.

>>

>> So did you attempt to use the fix offered in that article?

>>

>> Good luck,

>>

>> Donald Anadell

>>

>>

>>

>>

>> >

>> > File associations are set and all defaults are in place.

>> >

>> > Program Associations and all Defaults are set for Windows Media Player.

>> >

>> > As I mentioned in my original post, when I used Mozilla's Firefox as my

>> > browser, the sites' streaming programs would open fine in Windows Media

>> > Player. There's just some glitch between IE8 and WMP. Installing

>> > RealPlayer

>> > as my default program for these .asx files has corrected the issue when

>> > I

>> > open with IE8. I would prefer to use WMP, but this work-around does

>> > the

>> > trick.

>> > Thanks.

>> > --

>> > Joseph

>> >

>> >

>> > "Donald Anadell" wrote:

>> >

>> >>

>> >> "Softshell" wrote in message

>> >> news:12CA5699-04C2-4BEB-9772-D963E3D8C3B0@microsoft.com...

>> >> > I'm running IE8 on a Vista Home Premium 64 bit with SP2. I can no

>> >> > longer

>> >> > click on a media link on several web pages I visit to open up the

>> >> > media

>> >> > in

>> >> > Media Player 11. Whenever I click on a media link with a .asx file

>> >> > I

>> >> > receive

>> >> > an error message that "Internet Explorer cannot display the web

>> >> > page".

>> >> > The

>> >> > open way I can open the link is to open Media Player, select File

>> >> > then

>> >> > Open

>> >> > URL then manually enter the URL. This was not a problem until I

>> >> > installed

>> >> > IE8. To see if the problem might be due to IE8, I temporarily

>> >> > installed

>> >> > Mozilla's Firefox and the URL links I select will work with Firefox.

>> >> > Media

>> >> > Player is the default program to open any .asx files . The problem

>> >> > seems

>> >> > to

>> >> > be only with .asx files and IE8, as .mp3 files open with no

>> >> > problems.

>> >> > Any

>> >> > suggestions will be appreciated, short of ditching Internet Explorer

>> >> > which

>> >> > I

>> >> > prefer over Firefox. Thanks.

>> >>

>> >> Does "Windows Live Photo Gallery" play a role here, see:

>> >> http://support.microsoft.com/kb/974538

>> >>

>> >> Do you have the .asx file association set properly?

>> >> How To Set or Change File Associations in Vista, see:

>> >> http://www.winvistaclub.com/t19.html

>> >>

>> >> Set Program Associations and Defaults

>> >> http://windows.microsoft.com/en-US/windows-vista/Change-which-programs-Windows-uses-by-default

>> >>

>> >> Good luck,

>> >>

>> >> Donald Anadell

>> >>

>> >>

>> >> > --

>> >> >

>> >>

>> >>

>> >> .

>> >>

>>

>>

>> .

>>
 
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