Cannot move emails to subfolders after searching Outlook

[tisha91]

Hi guys,

I currently have the Microsoft Office Professional Plus 2016, and have been having this issue for around 2 weeks now since my outlook was updated to the latest version.

If I am going through my inbox normally, I can move emails into different subfolders both individually or in a group.

However, after I search for something in the search bar (either in Current Mailbox, or in Current Folder) I can't seem to move any emails into folders. They will just stay in the inbox and not move at all, even when I close and re-open Outlook.

This has made it really difficult to organize my inbox as I need to go through and find individual emails from a specific thread that I want to move out of my inbox.

I spoke to someone on Live Chat and they asked for remote access to my computer, however I'm not really sure I'm able to do this as I'm on a work computer so don't really have the liberty to give remote access due to confidentiality.


Has anyone else been having this issue? Any help would really be appreciated

Thanks,

Laetitia

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