Cannot copy documents folder in cmd

[ToxikWaltz]

My wife's computer died and won't boot. We plan on doing a fresh reinstall but want to save a few files first. Some of these files are in the documents folder. I have cmd running from a boot drive and when I try to xcopy to the folder it says "file creation error - the file cannot be accessed by this system". How do I get a round this to save these files before it's wiped?

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