Cannot change mobile phone number on Microsoft account

[Susan Carvell]

Hello. I added a second mobile phone number to my Microsoft account with the intention of deleting the one already registered but thought I may have entered it in the wrong format, so I deleted it then tried to add it again but I am not able to do this. I don't know if I have been blocked but if I have there are no details as to whether this is temporary and how long that lasts, or if it's permanent and how I overturn this. After deleting the number I received an email saying: If XXX still belongs to you, we can help you reclaim it. Visit https://account.live.com/ to choose another sign-in

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