Cannot access Windows after entering Bitlocker key, need email password.

[Robbin O.]

Hello Windows Support.I'm asking this question on behalf of my cousin. We've tried to upgrade his laptop by adding an extra SSD harddrive. Windows did not like this and locked the original (boot) harddrive.Found and entered the bitlocker key, succesfull. However the system keeps going into a loop of recovery mode and will not boot win 10.Exhausted all options familiar to me, changed BIOS settings, went trhough all options that are accessible in the windows menu that bitlocker allows us in.The options I want to use however, for example going back to a previous recovery point, entering CMD, rein

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