Cannot access external SSD, Bitlocker freezes, CMD reports both locked and unlocked status!

[j77jbk]

Hi I have an external SSD that I use for college, I use Bitlocker to protect the files, I have attempted to access the drive as normal and entered my password but nothing happens, the log-in window just freezes.


I attempted to use command prompt to check the status of the drive and then tried to remove Bitlocker as below;


***STATUS CHECK***


C:\>manage-bde -status L:

BitLocker Drive Encryption: Configuration Tool version 10.0.18362

Copyright (C) 2013 Microsoft Corporation. All rights reserved.



Volume L: [Label Unknown]

[Data Volume]



Size: Unknown GB

BitLocker Version: 2.0

Conversion Status: Unknown

Percentage Encrypted: Unknown%

Encryption Method: AES 128

Protection Status: Unknown

Lock Status: Locked

Identification Field: Unknown

Automatic Unlock: Disabled

Key Protectors:

Password

Numerical Password


********


C:\>manage-bde -unlock F: -RecoveryPassword 672496-384384-588995-576477-697939-642565-033187-644699

BitLocker Drive Encryption: Configuration Tool version 10.0.18362

Copyright (C) 2013 Microsoft Corporation. All rights reserved.



ERROR: The volume is already unlocked.


********


How can the drive be both locked and unlocked?


I would really appreciate any help that someone can give. The OS is Windows 10 Pro build 1909.


Thank you

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