Can Windows 11 Pro upgrade be cancelled?

  • Thread starter Thread starter Ken Liu3
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Ken Liu3

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My customer purchased one laptop running Windows 11 Home. Then he paid $169 in Microsoft store to upgrade it to Windows 11 Pro. However the next day the hardware reseller notified him he was sent a wrong model and he will have to go to the reseller and swap to the correct model which has higher spec. Is it possible to cancel the Pro upgrade and get refund, or apply the upgrade to the new one?

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