Can someone help me with... "Something went wrong. We're unable to send your request. Are you connected to the internet? (80f81d93)

[Microsoft Windows]

My sons laptop gives us this message when he starts it and after it says he has to ask for more permission. I've gone into my account and removed the restrictions. Internet is connected. I've restarted both computers. I've hard-started his. I've turned the internet on and off and restarted both computers. My laptop and phone show the updated screen time. Anyone have any other ideas?

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