Can not get past Windows log on .. says "something happened and your PIN isn't available"

[Rich Aye]

Won't accept the correct Pin OR password. PC boots and gets to the log on screen and nothing works. When I try to get a new password it says I have to use an app for that and I need to get the app from the MS app store ?? Kinda looks like some kind of trojan boot infection or something? I have one MS account with three registered devices (PCs) and each PC has it's own unique PIN. One of the PCs (of course my most important one) is useless.

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