A
Alan Al
Guest
Hi,
We had a little problem with shared mailboxes last week where some users lost theirs.
Now there is someone who can't access their shared mailbox no matter what. They got their full access added back during last week, but it never showed up.
Today we tried to manually add it to the users Outlook and received the following message whenever we tried to expand the mailbox.
"Can't display the folder. Can't open the folders. Can't reach the file C:\users\xxxxx\AppData\Local\Microsoft\Outlook\mailaddress.ost because it is being used by another process. Close the program that's using the file and try again. You may need to restart your computer".
We have tried clearing the folder above, making a new outlook profile and re-installing Office but none of these have worked.
I should mention that user can access the mailbox just fine through OWA.
Do you have any ideas how we can resolve this?
Continue reading...
We had a little problem with shared mailboxes last week where some users lost theirs.
Now there is someone who can't access their shared mailbox no matter what. They got their full access added back during last week, but it never showed up.
Today we tried to manually add it to the users Outlook and received the following message whenever we tried to expand the mailbox.
"Can't display the folder. Can't open the folders. Can't reach the file C:\users\xxxxx\AppData\Local\Microsoft\Outlook\mailaddress.ost because it is being used by another process. Close the program that's using the file and try again. You may need to restart your computer".
We have tried clearing the folder above, making a new outlook profile and re-installing Office but none of these have worked.
I should mention that user can access the mailbox just fine through OWA.
Do you have any ideas how we can resolve this?
Continue reading...
