I
ItaiSeri
Guest
My laptop, Asus VivoBook X542U, Windows 10 Pro, crashes (BSOD) while I video conference.
This happens on Zoom and also on Microsoft Teams.
Sometimes it happens the minute I enter the meeting. Other times it doesn't crash at all. But usually, it crashes after 20-30 minutes into the meeting.
I tried analyzing the dump file but unfortunately, I don't understand it. Can some help me figure out the cause of the failure?
Thanks in advance,
Itai
I've included the file itself here.
Here is the content of the file:
Loading Dump File [C:\Windows\Minidump\020721-75531-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 19041 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Machine Name:
Kernel base = 0xfffff802`1c400000 PsLoadedModuleList = 0xfffff802`1d02a2f0
Debug session time: Sun Feb 7 11:13:37.487 2021 (UTC + 2:00)
System Uptime: 1 days 21:55:02.281
Loading Kernel Symbols
..
Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.
.............................................................
................................................................
................................................................
.......................
Loading User Symbols
Loading unloaded module list
...................
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff802`1c7f5780 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:fffff802`211cfe20=0000000000000133
0: kd> !analyze -v
ERROR: FindPlugIns 80070015
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
DPC_WATCHDOG_VIOLATION (133)
The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL
or above.
Arguments:
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
component can usually be identified with a stack trace.
Arg2: 0000000000000501, The DPC time count (in ticks).
Arg3: 0000000000000500, The DPC time allotment (in ticks).
Arg4: fffff8021d0fa320, cast to nt!DPC_WATCHDOG_GLOBAL_TRIAGE_BLOCK, which contains
additional information regarding this single DPC timeout
Debugging Details:
------------------
*************************************************************************
*** ***
*** ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: TickPeriods ***
*** ***
*************************************************************************
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 2890
Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on DESKTOP-1LOSAGB
Key : Analysis.DebugData
Value: CreateObject
Key : Analysis.DebugModel
Value: CreateObject
Key : Analysis.Elapsed.mSec
Value: 11177
Key : Analysis.Memory.CommitPeak.Mb
Value: 95
Key : Analysis.System
Value: CreateObject
ADDITIONAL_XML: 1
OS_BUILD_LAYERS: 1
DUMP_FILE_ATTRIBUTES: 0x8
Kernel Generated Triage Dump
BUGCHECK_CODE: 133
BUGCHECK_P1: 0
BUGCHECK_P2: 501
BUGCHECK_P3: 500
BUGCHECK_P4: fffff8021d0fa320
DPC_TIMEOUT_TYPE: SINGLE_DPC_TIMEOUT_EXCEEDED
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: System
STACK_TEXT:
fffff802`211cfe18 fffff802`1c83a988 : 00000000`00000133 00000000`00000000 00000000`00000501 00000000`00000500 : nt!KeBugCheckEx
fffff802`211cfe20 fffff802`1c66f9a3 : 00002890`ecb422f3 fffff802`1957c180 00000000`00000000 fffff802`1957c180 : nt!KeAccumulateTicks+0x1c8788
fffff802`211cfe80 fffff802`1c66f48a : fffff802`1d0f3880 fffff802`211c00f0 fffff802`23953e00 00000000`00006101 : nt!KeClockInterruptNotify+0x453
fffff802`211cff30 fffff802`1c727ef5 : fffff802`1d0f3880 fffff802`211cff40 00000000`00000010 ffff669b`0f9ebf21 : nt!HalpTimerClockIpiRoutine+0x1a
fffff802`211cff60 fffff802`1c7f722a : fffff802`211c00f0 fffff802`1d0f3880 00000000`00000000 00000000`00000000 : nt!KiCallInterruptServiceRoutine+0xa5
fffff802`211cffb0 fffff802`1c7f7797 : 00000000`00000000 fffff802`2aa817e7 00000000`00000000 00000000`00000000 : nt!KiInterruptSubDispatchNoLockNoEtw+0xfa
fffff802`211c0070 fffff802`1c6e4799 : 00000000`00000004 00000000`00000000 fffff802`2aa90860 00000000`00000000 : nt!KiInterruptDispatchNoLockNoEtw+0x37
fffff802`211c0200 fffff802`2aa89336 : ffffd103`e50d5920 ffffd103`eb635a60 ffffd103`e50d5920 fffff802`211c02d0 : nt!KeAcquireSpinLockRaiseToDpc+0x59
fffff802`211c0230 fffff802`2aa880c2 : ffffd103`e50d5900 ffffd103`00000003 ffffd103`f00b3a20 ffffd103`dceefd60 : BTHUSB!BthUsb_ScoReadUrbDone+0x146
fffff802`211c02e0 fffff802`2aa8915e : 00000000`00000001 ffffd103`e50d5920 ffffd103`eb636420 ffffd103`f006ca20 : BTHUSB!BthUsb_ScoUrbComplete+0xfe
fffff802`211c0350 fffff802`1c64885e : ffffd103`f006ca20 fffff802`211c0449 00000000`00000000 ffffd103`f006ce9b : BTHUSB!BthUsb_ScoReadTransferCallback+0xbe
fffff802`211c03c0 fffff802`1c648727 : 00000000`00000001 00000000`00000000 ffffd103`f005ba30 00000000`00000002 : nt!IopfCompleteRequest+0x11e
fffff802`211c04b0 fffff802`1f1a811a : 00000000`c0000120 ffffd103`def54950 ffffd103`f006ca20 fffff802`211c0598 : nt!IofCompleteRequest+0x17
fffff802`211c04e0 fffff802`1f1a5bbf : ffffd103`e4104d02 fffff802`00000001 ffffd103`f006ca20 00000000`c0000120 : Wdf01000!FxRequest::CompleteInternal+0x23a [minkernel\wdf\framework\shared\core\fxrequest.cpp @ 869]
fffff802`211c0570 fffff802`29ce2181 : 00000000`c0010002 ffffd103`efaa2b30 ffffd103`efaa2cd0 ffffd103`f005be70 : Wdf01000!imp_WdfRequestComplete+0x8f [minkernel\wdf\framework\shared\core\fxrequestapi.cpp @ 436]
fffff802`211c05d0 fffff802`29ce09b7 : 00000000`00000000 ffffd103`f005be10 fffff802`211c06d0 ffffd103`efaa2cd0 : USBXHCI!Isoch_Transfer_CompleteCancelable+0x215
fffff802`211c0630 fffff802`29ce162d : ffffd103`f005be10 fffff802`211c0800 ffffd103`f005be70 fffff802`1c6087f9 : USBXHCI!Isoch_CompleteTransfers+0x19b
fffff802`211c0690 fffff802`29ce24ba : ffffd103`efaf87b0 fffff802`211c0860 fffff802`211c0a60 ffffd103`dcaf9000 : USBXHCI!Isoch_ProcessTransferCompletion+0xed
fffff802`211c06f0 fffff802`1f1b940b : 00000000`00000f44 00000000`00400a02 00000000`00000000 00002888`8919171a : USBXHCI!Isoch_WdfEvtDpcForTransferCompletion+0x2a
fffff802`211c0720 fffff802`1c60781e : fffff802`1957f240 ffffd103`dc9ea000 fffff802`211c0a50 fffff802`00000002 : Wdf01000!FxDpc::FxDpcThunk+0x5b [minkernel\wdf\framework\kmdf\src\core\fxdpc.cpp @ 361]
fffff802`211c0760 fffff802`1c606b04 : 00000000`00000000 00000000`00000000 00000000`00140001 00000000`00000000 : nt!KiExecuteAllDpcs+0x30e
fffff802`211c08d0 fffff802`1c7f92ee : 00000000`00000000 fffff802`1957c180 fffff802`1d126600 ffffd103`de892080 : nt!KiRetireDpcList+0x1f4
fffff802`211c0b60 00000000`00000000 : fffff802`211c1000 fffff802`211ba000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x9e
SYMBOL_NAME: BTHUSB!BthUsb_ScoReadUrbDone+146
MODULE_NAME: BTHUSB
IMAGE_NAME: BTHUSB.sys
IMAGE_VERSION: 10.0.19041.656
STACK_COMMAND: .thread ; .cxr ; kb
BUCKET_ID_FUNC_OFFSET: 146
FAILURE_BUCKET_ID: 0x133_DPC_BTHUSB!BthUsb_ScoReadUrbDone
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {9227ad98-5276-40d5-224c-d392ecf1e1f1}
Followup: MachineOwner
---------
Continue reading...
This happens on Zoom and also on Microsoft Teams.
Sometimes it happens the minute I enter the meeting. Other times it doesn't crash at all. But usually, it crashes after 20-30 minutes into the meeting.
I tried analyzing the dump file but unfortunately, I don't understand it. Can some help me figure out the cause of the failure?
Thanks in advance,
Itai
I've included the file itself here.
Here is the content of the file:
Loading Dump File [C:\Windows\Minidump\020721-75531-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 19041 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Machine Name:
Kernel base = 0xfffff802`1c400000 PsLoadedModuleList = 0xfffff802`1d02a2f0
Debug session time: Sun Feb 7 11:13:37.487 2021 (UTC + 2:00)
System Uptime: 1 days 21:55:02.281
Loading Kernel Symbols
..
Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.
.............................................................
................................................................
................................................................
.......................
Loading User Symbols
Loading unloaded module list
...................
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff802`1c7f5780 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:fffff802`211cfe20=0000000000000133
0: kd> !analyze -v
ERROR: FindPlugIns 80070015
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
DPC_WATCHDOG_VIOLATION (133)
The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL
or above.
Arguments:
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
component can usually be identified with a stack trace.
Arg2: 0000000000000501, The DPC time count (in ticks).
Arg3: 0000000000000500, The DPC time allotment (in ticks).
Arg4: fffff8021d0fa320, cast to nt!DPC_WATCHDOG_GLOBAL_TRIAGE_BLOCK, which contains
additional information regarding this single DPC timeout
Debugging Details:
------------------
*************************************************************************
*** ***
*** ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: TickPeriods ***
*** ***
*************************************************************************
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 2890
Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on DESKTOP-1LOSAGB
Key : Analysis.DebugData
Value: CreateObject
Key : Analysis.DebugModel
Value: CreateObject
Key : Analysis.Elapsed.mSec
Value: 11177
Key : Analysis.Memory.CommitPeak.Mb
Value: 95
Key : Analysis.System
Value: CreateObject
ADDITIONAL_XML: 1
OS_BUILD_LAYERS: 1
DUMP_FILE_ATTRIBUTES: 0x8
Kernel Generated Triage Dump
BUGCHECK_CODE: 133
BUGCHECK_P1: 0
BUGCHECK_P2: 501
BUGCHECK_P3: 500
BUGCHECK_P4: fffff8021d0fa320
DPC_TIMEOUT_TYPE: SINGLE_DPC_TIMEOUT_EXCEEDED
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: System
STACK_TEXT:
fffff802`211cfe18 fffff802`1c83a988 : 00000000`00000133 00000000`00000000 00000000`00000501 00000000`00000500 : nt!KeBugCheckEx
fffff802`211cfe20 fffff802`1c66f9a3 : 00002890`ecb422f3 fffff802`1957c180 00000000`00000000 fffff802`1957c180 : nt!KeAccumulateTicks+0x1c8788
fffff802`211cfe80 fffff802`1c66f48a : fffff802`1d0f3880 fffff802`211c00f0 fffff802`23953e00 00000000`00006101 : nt!KeClockInterruptNotify+0x453
fffff802`211cff30 fffff802`1c727ef5 : fffff802`1d0f3880 fffff802`211cff40 00000000`00000010 ffff669b`0f9ebf21 : nt!HalpTimerClockIpiRoutine+0x1a
fffff802`211cff60 fffff802`1c7f722a : fffff802`211c00f0 fffff802`1d0f3880 00000000`00000000 00000000`00000000 : nt!KiCallInterruptServiceRoutine+0xa5
fffff802`211cffb0 fffff802`1c7f7797 : 00000000`00000000 fffff802`2aa817e7 00000000`00000000 00000000`00000000 : nt!KiInterruptSubDispatchNoLockNoEtw+0xfa
fffff802`211c0070 fffff802`1c6e4799 : 00000000`00000004 00000000`00000000 fffff802`2aa90860 00000000`00000000 : nt!KiInterruptDispatchNoLockNoEtw+0x37
fffff802`211c0200 fffff802`2aa89336 : ffffd103`e50d5920 ffffd103`eb635a60 ffffd103`e50d5920 fffff802`211c02d0 : nt!KeAcquireSpinLockRaiseToDpc+0x59
fffff802`211c0230 fffff802`2aa880c2 : ffffd103`e50d5900 ffffd103`00000003 ffffd103`f00b3a20 ffffd103`dceefd60 : BTHUSB!BthUsb_ScoReadUrbDone+0x146
fffff802`211c02e0 fffff802`2aa8915e : 00000000`00000001 ffffd103`e50d5920 ffffd103`eb636420 ffffd103`f006ca20 : BTHUSB!BthUsb_ScoUrbComplete+0xfe
fffff802`211c0350 fffff802`1c64885e : ffffd103`f006ca20 fffff802`211c0449 00000000`00000000 ffffd103`f006ce9b : BTHUSB!BthUsb_ScoReadTransferCallback+0xbe
fffff802`211c03c0 fffff802`1c648727 : 00000000`00000001 00000000`00000000 ffffd103`f005ba30 00000000`00000002 : nt!IopfCompleteRequest+0x11e
fffff802`211c04b0 fffff802`1f1a811a : 00000000`c0000120 ffffd103`def54950 ffffd103`f006ca20 fffff802`211c0598 : nt!IofCompleteRequest+0x17
fffff802`211c04e0 fffff802`1f1a5bbf : ffffd103`e4104d02 fffff802`00000001 ffffd103`f006ca20 00000000`c0000120 : Wdf01000!FxRequest::CompleteInternal+0x23a [minkernel\wdf\framework\shared\core\fxrequest.cpp @ 869]
fffff802`211c0570 fffff802`29ce2181 : 00000000`c0010002 ffffd103`efaa2b30 ffffd103`efaa2cd0 ffffd103`f005be70 : Wdf01000!imp_WdfRequestComplete+0x8f [minkernel\wdf\framework\shared\core\fxrequestapi.cpp @ 436]
fffff802`211c05d0 fffff802`29ce09b7 : 00000000`00000000 ffffd103`f005be10 fffff802`211c06d0 ffffd103`efaa2cd0 : USBXHCI!Isoch_Transfer_CompleteCancelable+0x215
fffff802`211c0630 fffff802`29ce162d : ffffd103`f005be10 fffff802`211c0800 ffffd103`f005be70 fffff802`1c6087f9 : USBXHCI!Isoch_CompleteTransfers+0x19b
fffff802`211c0690 fffff802`29ce24ba : ffffd103`efaf87b0 fffff802`211c0860 fffff802`211c0a60 ffffd103`dcaf9000 : USBXHCI!Isoch_ProcessTransferCompletion+0xed
fffff802`211c06f0 fffff802`1f1b940b : 00000000`00000f44 00000000`00400a02 00000000`00000000 00002888`8919171a : USBXHCI!Isoch_WdfEvtDpcForTransferCompletion+0x2a
fffff802`211c0720 fffff802`1c60781e : fffff802`1957f240 ffffd103`dc9ea000 fffff802`211c0a50 fffff802`00000002 : Wdf01000!FxDpc::FxDpcThunk+0x5b [minkernel\wdf\framework\kmdf\src\core\fxdpc.cpp @ 361]
fffff802`211c0760 fffff802`1c606b04 : 00000000`00000000 00000000`00000000 00000000`00140001 00000000`00000000 : nt!KiExecuteAllDpcs+0x30e
fffff802`211c08d0 fffff802`1c7f92ee : 00000000`00000000 fffff802`1957c180 fffff802`1d126600 ffffd103`de892080 : nt!KiRetireDpcList+0x1f4
fffff802`211c0b60 00000000`00000000 : fffff802`211c1000 fffff802`211ba000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x9e
SYMBOL_NAME: BTHUSB!BthUsb_ScoReadUrbDone+146
MODULE_NAME: BTHUSB
IMAGE_NAME: BTHUSB.sys
IMAGE_VERSION: 10.0.19041.656
STACK_COMMAND: .thread ; .cxr ; kb
BUCKET_ID_FUNC_OFFSET: 146
FAILURE_BUCKET_ID: 0x133_DPC_BTHUSB!BthUsb_ScoReadUrbDone
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {9227ad98-5276-40d5-224c-d392ecf1e1f1}
Followup: MachineOwner
---------
Continue reading...