BSOD on startup with the error code "Video DXGKRNL Fatal Error" (Katana A15 AI B8VG)

  • Thread starter Thread starter Mason Preston
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Mason Preston

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So I Just purchased a brand new laptop (Katana A15 AI B8VG). I've been getting the BSOD on startup with the error code "Video DXGKRNL Fatal Error" when I do manage to make it to my desktop my computer will make it maybe five more minutes before the next BSOD with the same error code. Every once in a while after many restarts it'll let me run my computer for a good few hours but it's not dependable. I've checked multiple forums and they say to download the latest video drivers for my computer which I have but this does not fix the issue. At this point I assume I need to share my mini dump with

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