Brother Scanner Software

Windows 11

Windows 11

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Joined
Dec 10, 2024
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11,594
Hello,I have a Brother MFC-J6920DW Printer/Scanner. The scanner stopped working recently and after multiple chat sessions with Brother and completing multiple possible fixes, one of their techs asked me what version was noted under Windows Specifications and I told him that it is 24H2. The tech then said I need to reach out to Microsoft as there is a known issue with this version not allowing the Brother software to download the scanner drivers. Any help would be appreciated.

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