Both shift keys not working on TKL laptop keyboard

[JohnColuccio]

Hi,I am looking for an alternative to the shift key on my TKL laptop keyboard.Below are unsuccessful attempts to resolve the issue;Uninstall reinstall keyboard driverKeyboard troubleshooterSticky Keys uncheckedKey remapping does not workUsing Alt key only activates dialogue box menus onlyRebooting in safe modeCan you advise of another alternative eg hot keysthanksJohn

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