Bootstrapper has stopped working

[Kelly]

Hello,

I recently purchased a laptop with Windows Vista. I bought a licensed copy

of MS Office 2007 Prof and am having a heck of time installing it- 10 days

and still no installation! Last night I reset everything to Factory default,

removed all trial versions, inserted my disk into the DVD RW and after a LONG

wait and locking up the whole system received a message "Bootstrapper has

stopped working". Found this possible fix on MS

http://support.microsoft.com/kb/975735 , but got an "Error 40" when trying to

install the fix!

Any ideas? Have read elsewhere that some have been successful using a CD

drive (which the CD does work fine on my desktop CD drive...I just don't want

it on my desktop), but I only have a DVD drive on my laptop.

Any ideas? Please try to keep all in layman's terms as I have MUCH to learn

about computers....

Thank you!

--

Kelly

 

[Michael]

"Kelly" wrote in message

news:FE9183F4-A8FA-44D1-9C19-8ECCE5E22D34@microsoft.com...

> Hello,

> I recently purchased a laptop with Windows Vista. I bought a licensed

> copy

> of MS Office 2007 Prof and am having a heck of time installing it- 10 days

> and still no installation! Last night I reset everything to Factory

> default,

> removed all trial versions, inserted my disk into the DVD RW and after a

> LONG

> wait and locking up the whole system received a message "Bootstrapper has

> stopped working". Found this possible fix on MS

> http://support.microsoft.com/kb/975735 , but got an "Error 40" when trying

> to

> install the fix!

> Any ideas? Have read elsewhere that some have been successful using a CD

> drive (which the CD does work fine on my desktop CD drive...I just don't

> want

> it on my desktop), but I only have a DVD drive on my laptop.

> Any ideas? Please try to keep all in layman's terms as I have MUCH to

> learn

> about computers....

> Thank you!



Kelly, did you also uninstall the activation assistant? Another method you

can try is to create a folder on your desktop named Office, then copy all

the files on the disk to that folder. You can then open the folder and

click on install from there.

--





"Don't pick a fight with an old man.

If he is too old to fight, he'll just kill you."

 

[DL]

That hotfix is not going to work since it requires Office to be allready

installed

Other than Michael's advice to also insure the Activation Assistant is

uninstalled, did you then use MSUpdate to ensure Critical updates are

installed (NB NOT driver updates)?

What make of Laptop is it?



"Kelly" wrote in message

news:FE9183F4-A8FA-44D1-9C19-8ECCE5E22D34@microsoft.com...

> Hello,

> I recently purchased a laptop with Windows Vista. I bought a licensed

> copy

> of MS Office 2007 Prof and am having a heck of time installing it- 10 days

> and still no installation! Last night I reset everything to Factory

> default,

> removed all trial versions, inserted my disk into the DVD RW and after a

> LONG

> wait and locking up the whole system received a message "Bootstrapper has

> stopped working". Found this possible fix on MS

> http://support.microsoft.com/kb/975735 , but got an "Error 40" when trying

> to

> install the fix!

> Any ideas? Have read elsewhere that some have been successful using a CD

> drive (which the CD does work fine on my desktop CD drive...I just don't

> want

> it on my desktop), but I only have a DVD drive on my laptop.

> Any ideas? Please try to keep all in layman's terms as I have MUCH to

> learn

> about computers....

> Thank you!

> --

> Kelly