Bluetooth headphones are connected, however not recognised as an audio device.

  • Thread starter Thread starter Connor Stevens - Student
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Connor Stevens - Student

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In bluetooth settings, I can see the headphones icon indicating that they are connected. However, in sound settings, there is only one playback device recognised, and this is the laptop speakers. Therefore, sound comes from the laptop speakers instead of the headphones. The headphones work correctly with my android phone, so it is not an issue with the headphones.I have tried restarting the bluetooth support service, along with running the bluetooth troubleshooter and the sound troubleshooter.

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