Bluetooth earphones connected in Windows 11, but cannot play sound

  • Thread starter Thread starter brenda96011
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brenda96011

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For the past months i have been having trouble trying to use my earphones in my laptop with Windows 11. i can connect them, but i can't play audio. when i want to select them as the sound output from the taskbar, they don't even appear as an option, i can only see my speakers. every time i go to settings and select the earphones from "all sound devices" option, i get what is shown in the screenshot. when i click "allow", it doesn't do anything. it also won't let me change the volume, it always stays at 0. i've tried forgetting the device and pairing it again, but it doesn't work. my earphones

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