Bluetooth device shows in "Devices and Printers", is not working and I cannot remove it.

  • Thread starter Thread starter W.MichaelHollingsworth
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W.MichaelHollingsworth

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Hi, I'm Mike.


I have a Dell Inspiron 15 7000 laptop with Windows 10. It is absolutely up to date with all Windows updates, as of today anyway.


I have a bluetooth earpiece that has been working fine for about a month now, but now it is not functioning. Device Manager shows me that my Qualcomm QCA61x4A has been shut down by Windows with a Code 43.


The bluetooth icon does not appear in Action Center. When I go into "Settings/Bluetooth and other devices", it shows my earpiece but is grayed out and says Bluetooth is turned off. Without the Action Center icon, I cannot turn it on OR off.


Furthermore, in "Devices and Printers", I can see my earpiece and it indicates it is paired, but when I right-click and select Remove device, it tells me the remove has failed and returns to a state of being paired.


In Device Manager, I have uninstalled the driver for bluetooth.


In Services I have stopped and/or disabled 3 different bluetooth services.


And I still cannot remove the earpiece in "Devices and Printers".


Any thoughts, anyone?

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