Black screen for ~20 minutes after login

[Strive_876]

I have a virtual environment where everyone logs into they physical desktop and then connects to a dedicated virtual desktop via VMware. I've already taken this to VMware support, and they say it's not their problem. With certain users on certain VM's, after they enter their credentials, they see just a black screen. It sits there like this for about 20 minutes, and then their desktop shows up. The mouse is there and you can move it around, but right-clicking doesn't bring anything up. If I send a ctrl-alt-del, the blue Lock/Switch User/Etc. screen comes up and I can choose Task Manager,

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