"Robert Aldwinckle" wrote:
> (cross-post added to Vista Perf & Maint)
> "John Riehl" <John Riehl@discussions.microsoft.com> wrote in message
> news:EEE11413-DA1D-45AC-97DE-0A35FF184B45@microsoft.com...
> > I'm getting failures in BITS which are preventing Windows Update from
> > working. Here's the info from the event log:
> >
> > General:
> >
> > Faulting application svchost.exe_BITS, version 6.0.6000.16386, time stamp
> > 0x4549adc4, faulting module qmgr.dll, version 7.0.6000.16386, time stamp
> > 0x4549bd9f, exception code 0xc0000005, fault offset 0x00017412, process id
> > 0x1384, application start time 0x01c7c82c3be6a002.
> >
> > Details:
> >
> > - System
>
>
> Guessing (e.g. from the module version) that this is some type of Vista?
>
> Does Vista have bitsadmin? If so you could try checking on BITS status
> (in a cmd window) with:
>
> bitsadmin /util /version /verbose
>
> (For example.)
>
> That would be checking if the installation of the BITS support was corrupt.
> Otherwise my guess would be that the symptom could be due to interference
> from third-party programs. In order to test that hypothesis you could either
> try eliminating all such possibilities before retrying (e.g. use clean-boot
> troubleshooting techniques) or examine the Stack Back Trace of the crashing
> thread (e.g. in drwtsn32.log) for the presence of such modules.
>
> You may get better assistance from a newsgroup which specializes
> in your OS. Cross-posting for convenience.
>
>
> Good luck
>
> Robert Aldwinckle
> ---
>
> ....
>
>
>
Thanks. It is Vista...should have been more specific. Here's the output
from the bitsadmin command you suggested:
BITSADMIN version 3.0 [ 7.0.6000 ]
BITS administration utility.
(C) Copyright 2000-2006 Microsoft Corp.
Version of BITS installed on the system: 3.0
File version for BITS binaries:
file path version langId
C:\Windows\system32\qmgr.dll 7.0.6000.16386 1033
C:\Windows\system32\qmgrprxy.dll 7.0.6000.16386 1033
C:\Windows\system32\bitsprx2.dll 7.0.6000.16386 1033
C:\Windows\system32\bitsprx3.dll 7.0.6000.16386 1033
C:\Windows\system32\bitsprx4.dll 7.0.6000.16386 1033
C:\Windows\system32\bitsprx5.dll 7.0.6000.16386 1033
C:\Windows\system32\bitsigd.dll 7.0.6000.16386 1033
C:\Windows\system32\bitsperf.dll 7.0.6000.16386 1033
Is BITS secondary service DLL active: No
BITS secondary service DLL path: N/A
Pending file operations: None
Group policy undefined for peer caching.
Group policy limit bandwidth: Undefined.
Group policy daytime limit: Undefined.
Group policy daytime start: Undefined.
Group policy daytime end: Undefined.
Group policy night time limit: Undefined.
Group policy max jobs per user: Undefined.
Group policy max jobs per machine: Undefined.
Group policy max files per job: Undefined.
Group policy max ranges per file: Undefined.
Group policy max bandwidth from seconds: Undefined.
Group policy max bandwidth to seconds: Undefined.
Group policy prevent from acting as server: Undefined.
Group policy prevent peer caching client: Undefined.
Unable to get cache size - 0x800706be
Max cache size: 0 % of the system volume's size
Unable to get Maximum Content Age - 0x800706ba
Max content age: 0
Group policy max bandwidth served: Undefined.
Group policy max download time: Undefined.
Is BITS's maximum network bandwidth utilization policy active? NO
Is BITS's job inactivity timeout policy active? NO
Checking BITS main COM interfaces...
Attempting to instantiate BITS main interface, IBackgroundCopyManager...
The BITS service will be started if not already running.
SUCCESS - IBackgroundCopyManager is correctly registered and can be
instantiated
..
A dialog box then opens saying "BITS administration utility has stopped
working A problem caused the program to stop working correctly. Windows
will close the program and notify you if a solution is available." I also
get the same dialog I got before about Host Process for Windows Services
having stopped working. If I rerun bitsadmin before clearing those dialogs,
I get the following at the end of the bitsadmin run:
Failed to instantiate BITS IBackgroundCopyManager interface. The command
/UTIL /REPAIRSERVICE might help diagnose or fix the issue - 0x80080005
Server execution failed
ERROR - BITS configuration errors were found!! Error code - 0x8007042b
The process terminated unexpectedly.
I don't have drwtsn32.log on my system. Here's what the event log has to
say about the bitsadmin failure:
Faulting application bitsadmin.exe, version 7.0.6000.16386, time stamp
0x4549af01, faulting module bitsadmin.exe, version 7.0.6000.16386, time stamp
0x4549af01, exception code 0xc0000005, fault offset 0x00026e9a, process id
0x16b8, application start time 0x01c7c963c7ff04f2.
- System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2007-07-18T17:48:11.000Z
EventRecordID 4329
Channel Application
Computer Scrippy
Security
- EventData
bitsadmin.exe
7.0.6000.16386
4549af01
bitsadmin.exe
7.0.6000.16386
4549af01
c0000005
00026e9a
16b8
01c7c963c7ff04f2
Apologies for the long post, but I really don't know what's important and
what's not, so I'm trying to err on the side of giving too much information
rather than not enough. Thanks for your help.