Bitlocker Recovery ID no further steps shows

[sairaghunandan Pulibandla_11]

hello!!Summarizing the problem:After the technician has completed hardware replacement the system is asking bitlocker recovery IDso technician has viewed, no ID available and he submitted a request. After I have received according to the key ID I entered the bitlocker serial number but at final it shows a QR code and Its a error we will automatically restartError message: shows QR code and Its a error we will automatically restartAlready Tried: there is no count I tried entering 48 digit serial number of bitlocker recovery. only shows the same errorScreenshot: unable to add,the upload is faili

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