bitlocker passcode.

  • Thread starter Thread starter Greg Jefferies
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Greg Jefferies

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Good day. My wife has had her Asus laptop form new for 3-4 years now. It has just developed a fault whereby it will not turn on. A laptop repair specialist has identified the fault be within the CPU. unfortunately the repair would mean her losing all her data unless she knew her BitLocker passcode, apparently. She has never knowingly set up such passcode, and has not been able to retrieve such code using a link provided by the repairer using any of her existing Microsoft accounts. What options do we have regarding obtaining a BitLocker key that was never knowingly set up? kind regards.

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