R
robertjames_55
Guest
HP updated BIOS which turned on BitLocker and locked and encrypted my drive. I never set up BitLocker so I don't have the key or a password. It is not saved in my Microsoft account since I never set it up. BestBuy set up my laptop and transferred files from my old computer last November but they don't have the key. They claim the manufacturers are turning it on when they're shipped. HP states they don't have the key. HP has also stated it's a known problem with HP Envy laptops but they don't have a fix or workaround. Microsoft wasn't any help either. They claimed HP should have the code and of course they state they don't. So far the only advice I've gotten is I'll have to reload a fresh Windows 10 and will lose all my data files, which I'm trying to avoid. I've looked in the registry editor and there are things there for BitLocker. I didn't want to make any changes w/o knowing what they might do but on the other hand it's a doorstop now so I'm not sure how I could make it worse. Anyone have any ideas how to get around this?
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