Bitlocker key not found with personal account

[N33L&]

Hello,I have a Surface Pro device that is asking to enter a Bitlocker key. It is showing a personal email address as hint.When I logon to this personal account, I do not see a Bitlocker key, or the device registered.How is this possible? Could it be a bug with Microsoft surface Bitlocker registration?With Microsoft personal account, is there a log or history of when a device and/or a Bitlocker key was added/deleted?Thank you

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