Bing maps won't work

[Don]

Bing maps is non functional on my PC with either IE 8 or Firefox 3.6. I

get only a blank white box with no map display. If I click on the start

bing maps link, I get the dialog box that states I have the latest

Silverlight installed, with a "start" button - over and over again, it never

goes any further.



I apologize if this isn't the right group - I can't seem to find one that

fits.



Thanks,



Don

 

[PA Bear [MS MVP]]

Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit SP2;

Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) as well as your IE version

when posting in an IE-specific forum or newsgroup. Please do so in your next

reply.



Don wrote:

> Bing maps is non functional on my PC with either IE 8 or Firefox 3.6. I

> get only a blank white box with no map display. If I click on the start

> bing maps link, I get the dialog box that states I have the latest

> Silverlight installed, with a "start" button - over and over again, it

> never

> goes any further.

>

> I apologize if this isn't the right group - I can't seem to find one that

> fits.

>

> Thanks,

>

> Don

 

[Don]

I am using Win XP SP3 32 bit and IE 8.0.6001.18702

Thanks,

Don



"PA Bear [MS MVP]" wrote in message

news:#ZSmiCivKHA.3408@TK2MSFTNGP06.phx.gbl...

> Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit SP2;

> Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) as well as your IE version

> when posting in an IE-specific forum or newsgroup. Please do so in your

> next reply.

>

> Don wrote:

>> Bing maps is non functional on my PC with either IE 8 or Firefox 3.6.

>> I

>> get only a blank white box with no map display. If I click on the start

>> bing maps link, I get the dialog box that states I have the latest

>> Silverlight installed, with a "start" button - over and over again, it

>> never

>> goes any further.

>>

>> I apologize if this isn't the right group - I can't seem to find one that

>> fits.

>>

>> Thanks,

>>

>> Don

>

 

[PA Bear [MS MVP]]

Do you encounter this behavior when viewing Bing Maps in 2D (vs. 3D)? I ask

because I don't have Silverlight installed and see no Silverlight prompts at

or when using http://www.bing.com/maps.



1. Does the behavior persist if you start IE in No Add-ons mode?



=> Start | (All) Programs | Accessories | System Tools | Internet

Explorer (No add-ons).



Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies to IE7 &

IE8 in all OSS]

http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx



2. Does the behavior persist if you Reset IE Advanced settings (RIES)?

http://support.microsoft.com/kb/923737



3. What anti-virus application or security suite is installed and is your

subscription current? What anti-spyware applications (other than Defender)?

What third-party firewall (if any)? Were any of these applications running

in the background when you installed IE8?



4. Has a(nother) Norton or McAfee application ever been installed on this

machine (e.g., a free-trial version that came preinstalled when you bought

it)?



Silverlight Support Forum: http://forums.silverlight.net/forums/13.aspx



Don wrote:

> I am using Win XP SP3 32 bit and IE 8.0.6001.18702

>

>> Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit

>> SP2;

>> Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) as well as your IE

>> version

>> when posting in an IE-specific forum or newsgroup. Please do so in your

>> next reply.

>>

>> Don wrote:

>>> Bing maps is non functional on my PC with either IE 8 or Firefox 3.6. I

>>> get only a blank white box with no map display. If I click on the start

>>> bing maps link, I get the dialog box that states I have the latest

>>> Silverlight installed, with a "start" button - over and over again, it

>>> never goes any further.

 

[rob^_^]

Hi Don, (excuse me Robear for butting in....)



"I

>>> get only a blank white box with no map display. " in both FX and IE



Indicates that you have Silverlight disabled.



Is this on a work computer? One way of disabling silverlight in both IE and

FX is by Group Policy, which your network administrators control.



There is only one other tool that I know of that can disable Silverlight...

did you recently install any IE Addons? Check the options of those Addons to

see if they have an option to enable/disable silverlight.



(running IE in no-Addons mode won't fix this issue though).



Here is a test page that I use to determine if it is enabled or not...



http://www.microsoft.com/express/visual Studio Control TourTestPage.html



I could also be a problem with the Bing web site you are visiting.... can

you post back with the web address of the map you are trying to view... Live

is in the process of being re-branded to Bing, so more than likely some

things may not work as expected on the new domains.



Oh, also you may find that Maps of Military installations and the like may

be blocked from public viewing.



Post back if still no luck. I have a registry script to enable Silverlight

for you.



Regards.



"Don" wrote in message

news:#kv#EQivKHA.5940@TK2MSFTNGP02.phx.gbl...

> I am using Win XP SP3 32 bit and IE 8.0.6001.18702

> Thanks,

> Don

>

> "PA Bear [MS MVP]" wrote in message

> news:#ZSmiCivKHA.3408@TK2MSFTNGP06.phx.gbl...

>> Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit

>> SP2; Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) as well as your IE

>> version when posting in an IE-specific forum or newsgroup. Please do so

>> in your next reply.

>>

>> Don wrote:

>>> Bing maps is non functional on my PC with either IE 8 or Firefox 3.6. I

>>> get only a blank white box with no map display. If I click on the start

>>> bing maps link, I get the dialog box that states I have the latest

>>> Silverlight installed, with a "start" button - over and over again, it

>>> never

>>> goes any further.

>>>

>>> I apologize if this isn't the right group - I can't seem to find one

>>> that

>>> fits.

>>>

>>> Thanks,

>>>

>>> Don

>>

>

 

[Don]

PA Bear- Thanks!



The first link you provided works in both IE and in Firefox. I am saving it

in each.



I still have a similar problem if I search in Bing and then click the maps

tab, which takes me here:

http://www.bing.com/maps/default.aspx?q=columbus+ohio&mkt=en-US&FORM=BYFD#

Its not quite the behavior though, now it returns a map but no further

control is possible - no pan, no zoom, no update for a new location.



Here are answers to the rest of your questions - just to document the

problem, I don't need any further follow-up.



1) I get the same behavior in the No Add-On mode.

2) I already reset all IE settings to their default states, this did not

work.

3) I am using CA Security Suite for both antivirus and firewall and it is

current. I have never had McAfee or Norton on this computer. It was likely

running when I updated to IE8, but I don't remember specifically.

4) I have never used McAfee or Norton on this computer.



Thanks again,



Don





"PA Bear [MS MVP]" wrote in message

news:OZpCIwjvKHA.1984@TK2MSFTNGP05.phx.gbl...

> Do you encounter this behavior when viewing Bing Maps in 2D (vs. 3D)? I

> ask because I don't have Silverlight installed and see no Silverlight

> prompts at or when using http://www.bing.com/maps.

>

> 1. Does the behavior persist if you start IE in No Add-ons mode?

>

> => Start | (All) Programs | Accessories | System Tools | Internet

> Explorer (No add-ons).

>

> Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies to IE7

> & IE8 in all OSS]

> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

>

> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?

> http://support.microsoft.com/kb/923737

>

> 3. What anti-virus application or security suite is installed and is your

> subscription current? What anti-spyware applications (other than

> Defender)? What third-party firewall (if any)? Were any of these

> applications running in the background when you installed IE8?

>

> 4. Has a(nother) Norton or McAfee application ever been installed on this

> machine (e.g., a free-trial version that came preinstalled when you bought

> it)?

>

> Silverlight Support Forum: http://forums.silverlight.net/forums/13.aspx

>

> Don wrote:

>> I am using Win XP SP3 32 bit and IE 8.0.6001.18702

>>

>>> Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit

>>> SP2;

>>> Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) as well as your IE

>>> version

>>> when posting in an IE-specific forum or newsgroup. Please do so in your

>>> next reply.

>>>

>>> Don wrote:

>>>> Bing maps is non functional on my PC with either IE 8 or Firefox 3.6.

>>>> I

>>>> get only a blank white box with no map display. If I click on the

>>>> start

>>>> bing maps link, I get the dialog box that states I have the latest

>>>> Silverlight installed, with a "start" button - over and over again, it

>>>> never goes any further.

>

 

[Don]

Rob,



Thank you also. Your link opens and looks great - I assume that means

Silverlight is properly enabled.

See my answer above - I think I have the solution and don't need any further

assistance.



Don







"rob^_^" wrote in message

news:527FFEBD-51AC-4B0D-96EC-E9C90CFD8949@microsoft.com...

> Hi Don, (excuse me Robear for butting in....)

>

> "I

>>>> get only a blank white box with no map display. " in both FX and IE

>

> Indicates that you have Silverlight disabled.

>

> Is this on a work computer? One way of disabling silverlight in both IE

> and FX is by Group Policy, which your network administrators control.

>

> There is only one other tool that I know of that can disable

> Silverlight... did you recently install any IE Addons? Check the options

> of those Addons to see if they have an option to enable/disable

> silverlight.

>

> (running IE in no-Addons mode won't fix this issue though).

>

> Here is a test page that I use to determine if it is enabled or not...

>

> http://www.microsoft.com/express/visual Studio Control TourTestPage.html

>

> I could also be a problem with the Bing web site you are visiting.... can

> you post back with the web address of the map you are trying to view...

> Live is in the process of being re-branded to Bing, so more than likely

> some things may not work as expected on the new domains.

>

> Oh, also you may find that Maps of Military installations and the like may

> be blocked from public viewing.

>

> Post back if still no luck. I have a registry script to enable Silverlight

> for you.

>

> Regards.

>

> "Don" wrote in message

> news:#kv#EQivKHA.5940@TK2MSFTNGP02.phx.gbl...

>> I am using Win XP SP3 32 bit and IE 8.0.6001.18702

>> Thanks,

>> Don

>>

>> "PA Bear [MS MVP]" wrote in message

>> news:#ZSmiCivKHA.3408@TK2MSFTNGP06.phx.gbl...

>>> Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit

>>> SP2; Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) as well as your IE

>>> version when posting in an IE-specific forum or newsgroup. Please do so

>>> in your next reply.

>>>

>>> Don wrote:

>>>> Bing maps is non functional on my PC with either IE 8 or Firefox 3.6.

>>>> I

>>>> get only a blank white box with no map display. If I click on the

>>>> start

>>>> bing maps link, I get the dialog box that states I have the latest

>>>> Silverlight installed, with a "start" button - over and over again, it

>>>> never

>>>> goes any further.

>>>>

>>>> I apologize if this isn't the right group - I can't seem to find one

>>>> that

>>>> fits.

>>>>

>>>> Thanks,

>>>>

>>>> Don

>>>

>>

 

[PA Bear [MS MVP]]

[inline]



rob^_^ wrote:

> Hi Don, (excuse me Robear for butting in....)



Be my guest!



>>>> I get only a blank white box with no map display. " in both FX and IE

>

> Indicates that you have Silverlight disabled.





Who knew? I don't have Silverlight installed: What part of Bing Maps

requires Silverlight?

--

~Robear, Official WinXP/IE7 Luddite

 

[PA Bear [MS MVP]]

You're welcome. IN RE your new question, I have no idea what's going on

there.



Don wrote:

> PA Bear- Thanks!

>

> The first link you provided works in both IE and in Firefox. I am saving

> it

> in each.

>

> I still have a similar problem if I search in Bing and then click the maps

> tab, which takes me here:

> http://www.bing.com/maps/default.aspx?q=columbus+ohio&mkt=en-US&FORM=BYFD#

> Its not quite the behavior though, now it returns a map but no further

> control is possible - no pan, no zoom, no update for a new location.

>

> Here are answers to the rest of your questions - just to document the

> problem, I don't need any further follow-up.

>

> 1) I get the same behavior in the No Add-On mode.

> 2) I already reset all IE settings to their default states, this did not

> work.

> 3) I am using CA Security Suite for both antivirus and firewall and it is

> current. I have never had McAfee or Norton on this computer. It was

> likely

> running when I updated to IE8, but I don't remember specifically.

> 4) I have never used McAfee or Norton on this computer.

>

> Thanks again,

>

> Don

>

>

> "PA Bear [MS MVP]" wrote in message

> news:OZpCIwjvKHA.1984@TK2MSFTNGP05.phx.gbl...

>> Do you encounter this behavior when viewing Bing Maps in 2D (vs. 3D)? I

>> ask because I don't have Silverlight installed and see no Silverlight

>> prompts at or when using http://www.bing.com/maps.

>>

>> 1. Does the behavior persist if you start IE in No Add-ons mode?

>>

>> => Start | (All) Programs | Accessories | System Tools | Internet

>> Explorer (No add-ons).

>>

>> Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies to IE7

>> & IE8 in all OSS]

>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

>>

>> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?

>> http://support.microsoft.com/kb/923737

>>

>> 3. What anti-virus application or security suite is installed and is your

>> subscription current? What anti-spyware applications (other than

>> Defender)? What third-party firewall (if any)? Were any of these

>> applications running in the background when you installed IE8?

>>

>> 4. Has a(nother) Norton or McAfee application ever been installed on this

>> machine (e.g., a free-trial version that came preinstalled when you

>> bought

>> it)?

>>

>> Silverlight Support Forum: http://forums.silverlight.net/forums/13.aspx

>>

>> Don wrote:

>>> I am using Win XP SP3 32 bit and IE 8.0.6001.18702

>>>

>>>> Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit

>>>> SP2;

>>>> Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) as well as your IE

>>>> version

>>>> when posting in an IE-specific forum or newsgroup. Please do so in your

>>>> next reply.

>>>>

>>>> Don wrote:

>>>>> Bing maps is non functional on my PC with either IE 8 or Firefox 3.6.

>>>>> I

>>>>> get only a blank white box with no map display. If I click on the

>>>>> start

>>>>> bing maps link, I get the dialog box that states I have the latest

>>>>> Silverlight installed, with a "start" button - over and over again, it

>>>>> never goes any further.

 

[rob^_^]

Bing Maps+Silverlight?



Don't know.... I was only assuming it was something new that was being

rolled out on a regional basis..



lets c at bing en-au.... ha! I get a blank map also.... Its Sunday US

time.... it must be raining in the cloud on the weekend. Nope... not

here.... (in au) only bing/maps en-us. (bing maps always redirects me to my

regional servers regardless of my browser settings.)



The OP issue must have been a server maintenance thing. Some cloud

reconfigurations while the Oscars are on.



"PA Bear [MS MVP]" wrote in message

news:#FAlO$lvKHA.5340@TK2MSFTNGP04.phx.gbl...

> [inline]

>

> rob^_^ wrote:

>> Hi Don, (excuse me Robear for butting in....)

>

> Be my guest!

>

>>>>> I get only a blank white box with no map display. " in both FX and IE

>>

>> Indicates that you have Silverlight disabled.

>

>

> Who knew? I don't have Silverlight installed: What part of Bing Maps

> requires Silverlight?

> --

> ~Robear, Official WinXP/IE7 Luddite

>