Audio from the local desktops to the headset drops on intermittent calls

[Gobi Reddy]

Hi, I have my call center people, their client applications are running within Citrix. Within Citrix they use Avaya one X and Teams as platform to receive the calls from the customers. when the agent receives the calls randomly the audio does not work in the local desktop. it works for few calls and then suddenly audio drops from the headset. when we listen, we can see the customer is on call, but our agent does not hear the customer to his headset connecting to his desktop. it looks like the audio changes to local desktop instead of the headset connected to the machine,

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