Assistance Required for Laptop Battery Charging Issue

[Microsoft Windows]

Description of the Problem:I am experiencing an issue with my HP EliteBook G840 where the battery is not charging, even after replacing the old battery with a new one. The laptop works fine when plugged in without the battery, indicating that the charger is functioning correctly.Error Message:There are no specific error messages displayed, but I do see that the battery icon shows "0%" when the new battery is installed.System Information:Model: HP EliteBook G840Operating System: Windows 10 ProBIOS Version: [Insert Current BIOS Version Here]What I Have Tried:Ensured the new battery is compatible

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