Asked to set up a new pin… Not getting any emails

[Microsoft Windows]

When I try log on to my desktop, I get a message stating “Something happened and your pin isn’t available. Click to set up your pin again”. Now when I click the prompt, It askes me to put in a code sent from my email; but I never get a code. I know the password to my account, but it doesn’t prompt me to log in that way, which i can. Please help!

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